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Problems after Cloud AV 2012 Removal


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18 replies to this topic

#1 Penguin73

Penguin73

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Posted 16 December 2011 - 03:32 PM

My computer was infected with Cloud AV 2012, and after some effort, I was able to remove the pesky program as well as other malware. Since that time, I can no longer use the 32-bit verision of IE9, though the 64-bit does work. Accessing 32-bit IE9 brings a blank screen and the program clocks until it times out. I also cannot access Office Word Starter that came with the computer, as it immediately craches with no error other than "unexpected error". Some computer maintenance programs also immediately crash with an unexpected error. I also cannot setup a new wireless printer that I attached to the network. The setup program stalls when looking at the network. I tried to look at the system restore to try a previous save point, but the computer save points have passed beyond the infection date.

I installed Malwarebyte's Anti-Malware and was able to remove several trojans and worms including Cloud AV 2012. I followed the guide provided on this site and was able to remove most problems, but these issues seem to have lingered and I think that the malware may have changed or removed certain files cause programs to not work. Can I please get some help & advice to restore the settings on my PC?

I followed steps 6 & 7 on the help file (Step 8 was skipped since I am running 64-bit Windows). Please let me know if I need to run any other programs.

Thanks,
Penguin73 <bahamut773@hotmail.com>

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by PENGUIN2 at 15:19:33 on 2011-12-16
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4061.2474 [GMT -5:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Program Files (x86)\Dell\DellComms\bin\sprtsvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Dell\DellComms\bin\sprtcmd.exe
C:\Program Files (x86)\National Consumer Panel\NCP Internet Transporter\HSTrans.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Michael\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2KEHNY2A\Defogger.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\ping.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com
mDefault_Page_URL = hxxp://www.yahoo.com
mStart Page = hxxp://www.yahoo.com
uURLSearchHooks: H - No File
uURLSearchHooks: YTNavAssist.YTNavAssistPlugin Class: {81017ea9-9aa8-4a6a-9734-7af40e7d593f} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\YTNavAssist.dll
mWinlogon: Userinit=userinit.exe,
uWinlogon: Shell=explorer.exe,C:\Users\PENGUIN2\AppData\Local\Temp\D6AE7.exe
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
{10834e9a-d475-4a24-ad01-f3f24f71b28e}
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
TB: DAEMON Tools Toolbar: {32099aac-c132-4136-9e9a-4e364a424e17} - C:\Program Files (x86)\DAEMON Tools Toolbar\DTToolbar.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
uRun: [Messenger (Yahoo!)] "C:\PROGRA~2\Yahoo!\Messenger\YahooMessenger.exe" -quiet
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [DellComms] "C:\Program Files (x86)\Dell\DellComms\bin\sprtcmd.exe" /P DellComms
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [MegaPanel] "C:\Program Files (x86)\National Consumer Panel\NCP Internet Transporter\HSTrans.exe"
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
dRunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
StartupFolder: C:\Users\PENGUIN2\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files (x86)\Dell\DellDock\DellDock.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: HideSCAHealth = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
LSP: mswsock.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{214BC683-C7B1-4B1A-B170-74804BE2A80D} : DhcpNameServer = 192.168.1.1
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SubSystems: Windows = basesrv,1 winsrv:UserServerDllInitialization,3 consrv:ConServerDllInitialization,2 sxssrv,4
mASetup: {2D46B6DC-2207-486B-B523-A557E6D54B47} - C:\Windows\system32\cmd.exe /D /C start C:\Windows\system32\ie4uinit.exe -ClearIconCache
BHO-X64: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
{10834e9a-d475-4a24-ad01-f3f24f71b28e}
TB-X64: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
TB-X64: DAEMON Tools Toolbar: {32099AAC-C132-4136-9E9A-4E364A424E17} - C:\Program Files (x86)\DAEMON Tools Toolbar\DTToolbar.dll
TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
mRun-x64: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun-x64: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun-x64: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun-x64: [DellComms] "C:\Program Files (x86)\Dell\DellComms\bin\sprtcmd.exe" /P DellComms
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [MegaPanel] "C:\Program Files (x86)\National Consumer Panel\NCP Internet Transporter\HSTrans.exe"
mRun-x64: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun-x64: [(Default)]
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRunOnce-x64: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys --> C:\Windows\system32\Drivers\PxHlpa64.sys [?]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2010-10-20 821664]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-9-21 13336]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2010-9-14 508264]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-9-21 705856]
R2 sprtsvc_DellComms;SupportSoft Sprocket Service (DellComms);C:\Program Files (x86)\Dell\DellComms\bin\sprtsvc.exe [2009-5-5 206064]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;C:\Windows\system32\drivers\IntcHdmi.sys --> C:\Windows\system32\drivers\IntcHdmi.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
R3 Sftfs;Sftfs;C:\Windows\system32\DRIVERS\Sftfslh.sys --> C:\Windows\system32\DRIVERS\Sftfslh.sys [?]
R3 Sftplay;Sftplay;C:\Windows\system32\DRIVERS\Sftplaylh.sys --> C:\Windows\system32\DRIVERS\Sftplaylh.sys [?]
R3 Sftredir;Sftredir;C:\Windows\system32\DRIVERS\Sftredirlh.sys --> C:\Windows\system32\DRIVERS\Sftredirlh.sys [?]
R3 Sftvol;Sftvol;C:\Windows\system32\DRIVERS\Sftvollh.sys --> C:\Windows\system32\DRIVERS\Sftvollh.sys [?]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2010-9-14 219496]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe [2009-9-18 169312]
S3 nosGetPlusHelper;getPlus® Helper 3004;C:\Windows\System32\svchost.exe -k nosGetPlusHelper [2009-7-13 20992]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
.
=============== Created Last 30 ================
.
2011-12-14 11:26:05 43520 ----a-w- C:\Windows\System32\csrsrv.dll
2011-12-14 11:26:03 3145216 ----a-w- C:\Windows\System32\win32k.sys
2011-12-14 11:25:59 723456 ----a-w- C:\Windows\System32\EncDec.dll
2011-12-14 11:25:59 534528 ----a-w- C:\Windows\SysWow64\EncDec.dll
2011-12-14 11:25:54 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2011-12-14 11:25:54 2048 ----a-w- C:\Windows\System32\tzres.dll
2011-12-11 20:06:50 750440 ------w- C:\Windows\System32\HPDiscoPM5412.dll
2011-11-26 09:25:21 111616 ----a-w- C:\Windows\SysWow64\Dc175P6xY.com_
2011-11-25 09:31:00 -------- d-----w- C:\Program Files (x86)\LP
2011-11-25 09:23:05 8570192 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{43AB7F65-FE58-4D87-96C1-7A923B875245}\mpengine.dll
2011-11-25 09:23:05 270720 ------w- C:\Windows\System32\MpSigStub.exe
2011-11-25 09:21:40 -------- d-----w- C:\ProgramData\Malwarebytes
2011-11-25 09:21:37 25416 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-11-25 09:21:37 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-11-25 09:10:54 -------- d-sh--w- C:\Windows\SysWow64\%APPDATA%
2011-11-24 19:10:48 -------- d--h--w- C:\$AVG
2011-11-24 19:10:48 -------- d--h--w- \$AVG
2011-11-24 19:08:35 -------- d-----w- C:\ProgramData\AVG2012
2011-11-24 19:02:42 -------- d-----w- C:\ProgramData\MFAData
2011-11-24 18:48:45 -------- d-----w- C:\Windows\SysWow64\drivers\AVG
2011-11-24 07:41:47 -------- d-----we C:\Windows\system64
2011-11-20 23:53:08 -------- d-----w- C:\Program Files (x86)\Microsoft Games
.
==================== Find3M ====================
.
2011-11-17 19:11:20 414368 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-11-10 10:54:13 472808 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2011-11-04 01:53:39 2309120 ----a-w- C:\Windows\System32\jscript9.dll
2011-11-04 01:44:47 1390080 ----a-w- C:\Windows\System32\wininet.dll
2011-11-04 01:44:21 1493504 ----a-w- C:\Windows\System32\inetcpl.cpl
2011-11-04 01:34:43 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2011-11-03 22:47:42 1798144 ----a-w- C:\Windows\SysWow64\jscript9.dll
2011-11-03 22:40:21 1427456 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2011-11-03 22:39:47 1127424 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-11-03 22:31:57 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-09-29 16:29:28 1923952 ----a-w- C:\Windows\System32\drivers\tcpip.sys
.
============= FINISH: 15:20:15.88 ===============

Attached Files



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#2 HelpBot

HelpBot

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Posted 22 December 2011 - 03:35 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

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***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
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  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


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#3 Elise

Elise

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Posted 23 December 2011 - 06:54 AM

Hello, my name is Elise and I'll assist you with this issue.
Unfortunately you have a nasty rootkit infection. Please read the following information first.

BACKDOOR WARNING
------------------------------
One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.


COMBOFIX
---------------
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

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Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#4 Penguin73

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Posted 23 December 2011 - 02:57 PM

I attempted to run combo fix and it went through the normal motions. After the computer rebooted, it looks like it attempted to remove the files and programs, but something kept dropping the screen, prompting combofix to restart in what seemed like an endless loop. I was able to restore the computer to a previous restore point, but not sure now if it can be fixed other than a format. I am unable to perform that yet...I need to get things arranged as a backup and find my system disks. Is there any other suggestions to try short of a complete format and reboot?

Penguin73

Edited by elise025, 23 December 2011 - 03:02 PM.
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#5 Elise

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Posted 23 December 2011 - 03:04 PM

Can you please try to rerun Combofix again, and if the same issue happens, do the following:

We Need to Diagnose Your BlueScreen
  • When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  • Select "Disable Automatic Restart on System Failure", as shown here:
    Posted Image
  • When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
    Posted Image
Please post me the error(s).

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#6 Penguin73

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Posted 24 December 2011 - 02:04 PM

I will go ahead and do these tests and post them...my family is heading out of town though and not be back until Tuesday or Wednesday. Please do not close the ticket...I will post those results when we get back.

Thanks,
Penguin73

#7 Elise

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Posted 24 December 2011 - 02:30 PM

No problem, I hope you enjoy the holidays! :)

regards, Elise


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#8 Penguin73

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Posted 03 January 2012 - 11:57 AM

I ran ComboFix again with the same results. I had to manually shut down the computer due to the scrolling windows, and the advanced options you showed in the screenshot did not appear. Only Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt and Start Windows Normally. Anything else I can do to make the other prompts appear?

Penguin73

#9 Elise

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Posted 03 January 2012 - 12:09 PM

Highlight Normal Mode, put one finger on the F8 key and press enter and immediately after that tap F8 (it may take a few tries to make the Advanced options to show up).

regards, Elise


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#10 Elise

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Posted 06 January 2012 - 06:23 AM

Hi, are you still there?

regards, Elise


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#11 Penguin73

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Posted 06 January 2012 - 02:17 PM

Yes, sorry...have not had the chance to try again. Will be able to run that again this weekend. Thanks for being so patient.

Penguin73

#12 Elise

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Posted 06 January 2012 - 03:56 PM

Okay, thank you for letting me know!

regards, Elise


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#13 Penguin73

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Posted 14 January 2012 - 02:32 PM

I retried ComboFix and it went through fine. Upon the reload, the blue screens continue to scroll as described before. I was able to get teh advanced options to work and chose the one you provided, but no BSOD ever appeared. It just continued trying to install the patch ComboFix is trying, but it keeps failing and restarting.

Penguin73

#14 Elise

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Posted 14 January 2012 - 03:03 PM

Okay, so after the restart combofix comes up but just reboots your computer again? Does it do the same in Safe Mode?

regards, Elise


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#15 Penguin73

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Posted 14 January 2012 - 06:25 PM

Everytime I select the option it booted in normal mode. Is there a way to have that option and boot it in Safe Mode?




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