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Ran combo fix (not sure where download came from) but windows 7 not starting in normal or safe mode

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#1 moglie


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Posted 16 December 2011 - 11:43 AM

Combo fix was run a couple times...he said not sure where download came from ( was trying to get rid of security tool virus that was redirecting websites occasionally) ...but said he didn't remember any messages coming up...restarted. Everything was fine...installed malware bytes constant protection....later that night I installed free avg 2012 and ran scans everything good...computer ran great....shut down at night...in morning windows would not load in regular or safe mode....when try to repair it goes to launch windows repair or start windows normally screen....when hit launch repair it goes back to that screen....if you start in safe mode it says that it is loading windows files then blue screen appears with STOP: c0000135 program can not load %hs is missing.

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#2 cryptodan


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Posted 16 December 2011 - 11:57 AM

Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.

Also please read:

No one should be using ComboFix unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. When issues arise with new malware infections or other security tools conflicting with ComboFix, experts are aware of them and can advise users what should or should not be done while providing assistance. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.

What specific issues are you having that requires using ComboFix?

Compliments of QuietMan7

Edited by cryptodan, 16 December 2011 - 11:58 AM.

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