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Outlook Express Deleted Email Recovery

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#1 bscooper


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Posted 16 December 2011 - 11:10 AM

After transfering 4,000+ emails from Comcast to an apparently outdated Outlook Express account, we accidentally deleted all of the emails from both Comcast and Outlook..Comcast advises they can't recover them from their servers and the recovery processes I've found on-line for Outlook aren't working. Under the Properties window for the Outlook on my laptop, it advises the Compatibility mode can not be set, as it is part of Windows XP. This Outlook doesn't look like the 'normal' Outlook I use at work and is really archaic looking; only email...It just doesn't look like the same Outlook Express you would see today. My operating system is as follows:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name ADMIN-E599E8CE2
System Manufacturer Dell Inc.
System Model Latitude D630
System Type X86-based PC
Processor x86 Family 6 Model 15 Stepping 10 GenuineIntel ~2194 Mhz
BIOS Version/Date Dell Inc. A16, 7/14/2009
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name ADMIN-E599E8CE2\Admin
Time Zone US Eastern Standard Time
Total Physical Memory 4,096.00 MB
Available Physical Memory 1.76 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 5.33 GB
Page File C:\pagefile.sys

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#2 Queen-Evie


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Posted 16 December 2011 - 11:32 AM

First of all, Outlook Express and Outlook are two different programs. Comcast does not retain mail on the server for long therefore they cannot recover it for you.

There is one thing you can try.

Download and install Recuva from here http://www.filehippo.com/download_recuva

After installation, open Recuva.

When you get to the File Type screen check Emails.

File location: Not sure.

Recuva will look for mail deleted from Outlook Express.

If it finds them, you can recover the mails.

FYI if you have Comcast related issues and don't know about this:

You post in the Comcast Help Forums. If nothing else, your issue can be escalated to the forum administrator who can set the wheels in motion for a resolution.

Those Forums are provided to Comcast customers, and are a great resource for vendor specific issues. There are Forums for computer issues, email issues, security, internet, cable tv, CDV, billing, and customer service.
Many times we, the users there, can provide answers tech support and customer service can't.

Click the link below. The forum landing page will open. Click Sign In. Log in with your Comcast user ID (the part before .net) and your password. You will next see a first time forum users page, asking you to choose a screen name for use in the Forums. Once you set that up, you'll be taken back to the landing page. PLEASE DO NOT USE YOUR COMCAST EMAIL NAME FOR YOUR FORUM USER NAME.


Before posting, take a moment to read the Posting Guidelines. The link is on the top right hand side of the page.

Then choose the appropriate board to post in.

One thing to be aware of: By default you will be notified via email every time someone replies to a topic you have started or replied in. If you do not wish to receive the notifications you can disable them by clicking My Settings/Subscriptions & Bookmarks tab. Uncheck the box next to Automatically subscribe me to topics I participate in. Scroll down and click Save.

(Once you get to the forum, save the page to your favorites/bookmarks. If you want to get to it from the Comcast home page, you have to jump through hoops to reach it)

Edited by Queen-Evie, 16 December 2011 - 11:36 AM.

#3 bscooper

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Posted 17 December 2011 - 09:10 AM


We ran Recuva yesterday afternoon and were able to recover the deleted emails; they're in a very raw form and we're now working on getting them back 'inside' Outlook Express to make them easier to view. Thank you for the assistance!

#4 Queen-Evie


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Posted 17 December 2011 - 11:58 AM

I'm glad Recuva worked for you.

Open up Outlook Express.

Next open where you recovered the mail to.

Make both pages smailler so they sit side-by-side.

DRAG AND DROP one message into OE. Make sure it is readable. If it is drag and drop the rest of the messages to the inbox.

Edited by Queen-Evie, 17 December 2011 - 11:59 AM.

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