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Requesting assistance with infected machine (Unknown infection)

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#1 beepbeep1


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Posted 16 December 2011 - 10:29 AM

My computer is infected , i do not know with what.

I have noticed the following:
  • ZoneAlarm anti-virus shut down and refuses to start up again
  • Websites and searches redirect me, eg. facebook
  • Performed an anti-spyware scan with ZA and as it was searching i saw files with names lke 'rootkit' , 'trojan' and 'virus' yet they were not 'detected'

Any help or advice on what to do next would be appreciated.

Edited by Queen-Evie, 16 December 2011 - 10:48 AM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs t0 AII. No logs posted

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#2 Broni


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Posted 16 December 2011 - 09:35 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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