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Need Help Please, Virus Removal

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#1 holladay1976


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Posted 16 December 2011 - 10:16 AM

I have ran Malwarebytes, Combofix, Windows Security Essentials, AVG, and Avast anti-virus programs to try and detect and delete a virus that is on my laptop. (Only one anti-virus program was installed during each try, not multiple anti-virus programs installed). I tried to run HijackThis in Safe Mode when logged in under the Administrator account, however I get an error message: Windows Installer: The system administrator has set policies to prevent this installation. Also, I cannot download anything in normal mode, nor perform any windows updates in Safe Mode. Can someone help me to figure this out? Thanks. [Sorry, running Windows XP on a Dell Inspiron E1505]

Edited by holladay1976, 16 December 2011 - 10:34 AM.
moved from XP to AII

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#2 Broni


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Posted 16 December 2011 - 09:38 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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