I'm not sure if this is the right forum or not. If it isn't, please suggest the best forum that I should post this in. This issue stems from malware, but the infection is no longer present — as I reformatted my computer. This is more of a general computer-related question.
Here's what I need help with. . . .
Last month a rogue security site slipped past my anti-virus protection. Upon what I thought was removal of the infection by MBAM, I rebooted my computer. Upon start up, I discovered that my mouse cursor was no longer working. The arrow keys on my keyboard were also not working. I was not able to do anything on my screen because of that. I couldn't even attempt to do a system restore (or anything) because I had no ability to navigate in order to select choices or to click on anything. I was completely handicapped, so I felt I had no other choice but to reformat.
Last night, the same exact thing happened again. I picked up the same infection again from a threat called XP Antispyware 2012. This is the same infection that I had last month, and the same thing happened again after I cleaned it up and tried restarting my computer. No more use of my mouse or my cursor, nor of my arrow keys. Completely handicapped — again! So I was forced to reformat — again!
What I want to know is if this should ever happen again, is there some way to get the use of my mouse, cursor, or arrow keys back — so that I can use my computer and attempt to finish fixing it?
Edited by boopme, 16 December 2011 - 02:56 PM.