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Win 2012 Antispyware Virus Help


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4 replies to this topic

#1 ahv86

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Posted 16 December 2011 - 05:10 AM

I am utterly lost and require guidance and assistance from anyone who is willing to help me.

I did my best to follow the guide Here but could not get past "Step 5"

Whenever I attempted this an alert from Avast popped up warning me that the file was potentially harmful and how would I like to proceed. I was given three options: 1. Sandbox (recommended), 2. Open anyway, 3. Close.

When I asked it to open in sandbox or to open anyway the window would close only to pop back up again in a second or two.

Is this because I was not running in safe mode? I fear that I need a very patient step-by-step process to get me through this.

[EDIT:]
I ran my computer in safe mode and activated "rkill". I then ran Malwarebytes' Anti-Malware and it came up with 1 infected file. I fired up the computer in normal mode and didn't see any of the telltale signs of Win 2012 Antispyware Virus but was very suspicious it was still there because my computer was running slowly. I could go onto Mozilla Firefox without the warning page coming up and all of that jazz. Out of curiosity I tried to run "rkill" again and found that I had the same Avast window pop-up and warn me about proceeding.

I decided to try and run my computer and safe mode and run another MBAM scan and see what it comes up with. After the results of this scan, unless I am completely sure that it is fixed I will stop everything that I am doing, just in case I am making problems worse. I will patiently await someone's help.

Edited by ahv86, 16 December 2011 - 05:33 AM.


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#2 www computerites com

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Posted 16 December 2011 - 07:00 AM

Reinstall you system.

#3 nnoa110

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Posted 16 December 2011 - 07:49 AM

Hello ahv86,

As you are having malware related problems, you might not get a helpful assistance in this forum, therefore I advise you to post your problem in this forum.

#4 ahv86

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Posted 16 December 2011 - 08:20 AM

Hello ahv86,

As you are having malware related problems, you might not get a helpful assistance in this forum, therefore I advise you to post your problem in this forum.



Thank you nnoa110! I appreciate the guidance.

#5 Queen-Evie

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Posted 16 December 2011 - 11:59 AM

Now that you have posted here http://www.bleepingcomputer.com/forums/topic432770.html in Am I Infected? I am closing this topic to avoid confusion.




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