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Just removed virus


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70 replies to this topic

#1 VJohny

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Posted 15 December 2011 - 09:50 PM

This is my Aunt's laptop and is often used by my younger brother. I do not know where the virus came from. I used this page as reference to remove the problem and wanted to see if there were any traces left behind. http://www.bleepingcomputer.com/virus-removal/remove-win-7-antispyware-2012

One thing to point out was that the laptop got a blue screen error when I ran a fullscan on Malwarebytes' Anti-Malware. I ran another fullscan on safemode and had no problems(no infected files or blue screen).

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_29
Run by Ann at 19:40:57 on 2011-12-15
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2038.844 [GMT -5:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\agrsmsvc.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\TOSHIBA\IVP\ISM\pinger.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Windows\V0500Mon.exe
C:\Program Files\PC Tools Security\pctsAuxs.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\PC Tools Security\pctsSvc.exe
C:\Program Files\real\realplayer\Update\realsched.exe
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\Pando Networks\Media Booster\PMB.exe
C:\Program Files\PC Tools Security\pctsGui.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\System32\ping.exe
C:\Users\Ann\Desktop\Defogger.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig
uSearch Bar = Preserve
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mSearchAssistant =
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\TOSCDSPD.exe
uRun: [Pando Media Booster] c:\program files\pando networks\media booster\PMB.exe
uRun: [Facebook Update] "c:\users\ann\appdata\local\facebook\update\FacebookUpdate.exe" /c /nocrashserver
uRun: [Google Update] "c:\users\ann\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [SynTPStart] c:\program files\synaptics\syntp\SynTPStart.exe
mRun: [Skytel] Skytel.exe
mRun: [V0500Mon.exe] c:\windows\V0500Mon.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [ISTray] "c:\program files\pc tools security\pctsGui.exe" /hideGUI
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {F72841F0-4EF1-4df5-BCE5-B3AC8ACF5478} - res://c:\program files\babylon\babylon-pro\utils\BabylonIEPI.dll/ActionTU.htm
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
LSP: mswsock.dll
Trusted Zone: netzero.com
Trusted Zone: netzero.net
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{C3CBF7F2-99D0-4ECF-BE3C-9F83A3059E93} : DhcpNameServer = 192.168.0.1
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\ann\appdata\roaming\mozilla\firefox\profiles\sf7v94rj.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT1460988&SearchSource=3&q={searchTerms}
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxps://encrypted.google.com/webhp?oei=a1BSTve7J8a30AGYh9DFAw
FF - prefs.js: keyword.URL - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT1460988&SearchSource=2&q=
FF - component: c:\program files\mozilla firefox\extensions\talkback@mozilla.org\components\qfaservices.dll
FF - component: c:\program files\real\realplayer\browserrecord\components\nprpbrowserrecordplugin.dll
FF - component: c:\users\ann\appdata\roaming\mozilla\firefox\profiles\sf7v94rj.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - component: c:\users\ann\appdata\roaming\mozilla\firefox\profiles\sf7v94rj.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbar-ff3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll
FF - plugin: c:\programdata\nexonus\ngm\npNxGameUS.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\users\ann\appdata\local\facebook\video\skype\npFacebookVideoCalling.dll
FF - plugin: c:\users\ann\appdata\local\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\users\ann\appdata\locallow\unity\webplayer\loader\npUnity3D32.dll
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
============= SERVICES / DRIVERS ===============
.
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2011-12-11 239168]
R0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2011-12-11 338880]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2009-10-18 21504]
R2 sdAuxService;PC Tools Auxiliary Service;c:\program files\pc tools security\pctsAuxs.exe [2011-12-11 366840]
R2 sdCoreService;PC Tools Security Service;c:\program files\pc tools security\pctsSvc.exe [2011-12-11 1150936]
R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2007-11-6 7168]
R3 RTL8187B;Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\drivers\RTL8187B.sys [2009-6-10 347648]
S3 npggsvc;nProtect GameGuard Service;c:\windows\system32\gamemon.des -service --> c:\windows\system32\GameMon.des -service [?]
S3 V0500Dev;Dynex 1.3MP Webcam Driver;c:\windows\system32\drivers\V0500Vid.sys [2010-9-10 251264]
.
=============== Created Last 30 ================
.
2011-12-15 04:52:15 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-12-15 04:52:14 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-12-15 04:52:10 429056 ----a-w- c:\windows\system32\EncDec.dll
2011-12-15 04:52:04 2048 ----a-w- c:\windows\system32\tzres.dll
2011-12-15 04:51:59 49152 ----a-w- c:\windows\system32\csrsrv.dll
2011-12-15 04:51:56 2043904 ----a-w- c:\windows\system32\win32k.sys
2011-12-15 01:52:42 -------- d-----w- c:\users\ann\appdata\roaming\Malwarebytes
2011-12-15 01:52:34 -------- d-----w- c:\programdata\Malwarebytes
2011-12-15 01:52:31 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-12-15 01:52:30 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-12-12 02:13:22 656320 ----a-w- c:\windows\system32\drivers\pctEFA.sys
2011-12-12 02:13:22 338880 ----a-w- c:\windows\system32\drivers\pctDS.sys
2011-12-12 02:13:22 251560 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2011-12-12 02:13:22 103232 ----a-w- c:\windows\system32\drivers\pctwfpfilter.sys
2011-12-12 02:13:18 239168 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2011-12-12 02:13:18 160448 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2011-12-12 02:13:14 70536 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2011-12-12 02:13:09 -------- d-----w- c:\users\ann\appdata\roaming\PC Tools
2011-12-12 02:13:09 -------- d-----w- c:\program files\PC Tools Security
2011-12-12 02:13:09 -------- d-----w- c:\program files\common files\PC Tools
2011-12-12 02:11:58 -------- d-----w- c:\programdata\PC Tools
2011-12-11 08:01:29 -------- d-sh--w- c:\windows\system32\%APPDATA%
2011-12-09 06:53:43 6823496 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{b623c845-6e36-453d-a43a-c0e5af743015}\mpengine.dll
2011-12-03 23:32:40 -------- d-----w- c:\program files\Konami
.
==================== Find3M ====================
.
2011-12-15 08:40:58 4842 ----a-w- c:\windows\system32\PerfStringBackup.TMP
2011-11-17 20:58:34 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-03 22:47:42 1798144 ----a-w- c:\windows\system32\jscript9.dll
2011-11-03 22:40:21 1427456 ----a-w- c:\windows\system32\inetcpl.cpl
2011-11-03 22:39:47 1127424 ----a-w- c:\windows\system32\wininet.dll
2011-11-03 22:31:57 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2011-10-30 13:40:40 348160 ----a-w- c:\windows\system32\msvcr71.dll
2011-10-03 09:06:03 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-09-20 21:02:55 905088 ----a-w- c:\windows\system32\drivers\tcpip.sys
.
============= FINISH: 19:42:47.46 ===============

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#2 VJohny

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Posted 15 December 2011 - 09:54 PM

Sorry, was having problems attaching files from the laptop, brought the text files over via flashdrive to my computer. Hope it doesn't affect anything.

Attached Files



#3 HelpBot

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Posted 22 December 2011 - 06:00 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/432698 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 VJohny

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Posted 23 December 2011 - 01:37 AM

I do not have the original CD.

Attached Files

  • Attached File  DDS.txt   11.16KB   0 downloads
  • Attached File  ark.txt   8.75KB   2 downloads


#5 VJohny

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Posted 23 December 2011 - 01:41 AM

forgot the attach.txt

Attached Files



#6 Elise

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Posted 23 December 2011 - 06:49 AM

Hello, my name is Elise and I'll assist you with this issue.
Unfortunately you have a nasty rootkit infection. Please read the following information first.

BACKDOOR WARNING
------------------------------
One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.


COMBOFIX
---------------
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 VJohny

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Posted 23 December 2011 - 07:13 PM

It took a few hours for anything to happen. The program made me reboot because it found rootkit. ComboFix then started back up after reboot and started going through the steps. Last I checked on it, it got to step 4 before the laptop blue screen'd. When I first started ComboFix and after it rebooted, it told me that the recycling bin was corrupted and needed to be backed up. Now, whenever I boot up the laptop, I get a bluescreen.

It boots fine in safe-mode.

Edited by VJohny, 23 December 2011 - 07:16 PM.


#8 Elise

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Posted 24 December 2011 - 01:45 AM

Can you look in safe mode for c:\combofix.txt?

We Need to Diagnose Your BlueScreen
  • When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  • Select "Disable Automatic Restart on System Failure", as shown here:
    Posted Image
  • When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
    Posted Image
Please post me the error(s).

regards, Elise


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#9 VJohny

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Posted 24 December 2011 - 01:50 AM

IRQL_NOT_LESS_OR_EQUAL

Technical information:

*** STOPL 0x0000000A (0x00000000, 0x00000002, 0x00000001, 0x81E2D83C)

#10 Elise

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Posted 24 December 2011 - 01:52 AM

Was c:\combofix.txt present?

regards, Elise


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#11 VJohny

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Posted 24 December 2011 - 02:00 AM

Not present

#12 Elise

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Posted 24 December 2011 - 02:12 AM

Can you try to rerun Combofix once more from safe mode?

regards, Elise


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#13 VJohny

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Posted 24 December 2011 - 02:41 AM

Will try

#14 Elise

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Posted 24 December 2011 - 02:52 AM

Okay, if it doesn't work/run, just let me know. :)

regards, Elise


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#15 VJohny

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Posted 24 December 2011 - 04:04 AM

ComboFix had no problems running.

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