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Cloud AV


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#1 Skaterbirdhouse

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Posted 15 December 2011 - 07:46 PM

Alright, where to start.

I had the malware Cloud AV 2012 earlier and removed it using malware bytes but it seems to have altered the afd.sys file in my system32/drivers on my desktop. I have copied the folder off of my laptop with the intent of replacing it on my computer but it says I need to provide administator permision to copy the folder. Is there any help?

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum, due to absence of any logs. ~ Animal

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#2 Broni

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Posted 15 December 2011 - 09:24 PM

Welcome aboard Posted Image

Copying entire folder from one computer to another is a very bad idea.

You're not saying what the computer issues are.

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#3 Skaterbirdhouse

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Posted 15 December 2011 - 10:42 PM

Welcome aboard Posted Image

Copying entire folder from one computer to another is a very bad idea.

You're not saying what the computer issues are.


Sorry I've been searching for an answer for a week now so I was freaking out a little bit.

My computer got the virus/malware Cloud AV 2012 and I used a program called malware bytes to remove it from my computer. It appears that the malware was removed from my computer but it had embedded itself into my system so that when Malware Bytes removed it it removed some of the system also. The system is working fine until it comes to connecting to the internet. I'm using a wireless network and it has connected to the network fine but won't access the internet. There is a yellow triangle above the network connection symbol and when I move my mouse over it it say "Identifying... (network name)"

When I run the trouble shoot on it it says "Windows could not automatically detect this network's proxy settings" and after doing some(days worth I should say) research on my own I was able to come across a website that said to run a scan on it and these were the results.

Service Check:
==============
Dhcp Service is not running.Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

afd Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open afd registry key. The service might not exist.
Checking ImagePath: Attention! Unable to open afd registry key. The service might not exist.


File Check:
===========
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys is missing.
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys [2011-11-08 14:45] - [2011-09-29 07:43] - 1285488 ____A (Microsoft Corporation) 56C198AC82EFA622DD93E9E43575F79C C:\Windows\system32\dnsrslvr.dll [2011-04-13 11:26] - [2011-03-02 21:29] - 0132608 ____A (Microsoft Corporation) B15BE77A2BACF9C3177D27518AFE26A9

Connection Status:
==================
Localhost is accessible.
There is no connection to network.
Google IP is accessible.
Yahoo IP is accessible.

**** End of log ****







I don't know if this will help you at all.

#4 Broni

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Posted 15 December 2011 - 11:10 PM

Your log has a header missing so I don't know what Windows version we're dealing here with.
Let me know.

You have one file and one registry key missing.

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box and paste it into the main textfield:
    :filefind
    afd.sys
    :reg
    HKEY_LOCAL_MACHINE\system\CurrentControlSet\Services\afd /s
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#5 Skaterbirdhouse

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Posted 15 December 2011 - 11:25 PM

I'm using Windows 7 32-bit.

SystemLook 30.07.11 by jpshortstuff
Log created at 23:21 on 15/12/2011 by Alex
Administrator - Elevation successful

========== filefind ==========

Searching for "afd.sys"
C:\Windows\System32\drivers\afd.sys --a---- 338944 bytes [23:49 15/06/2011] [21:15 14/12/2011] 9EBBBA55060F786F0FCAA3893BFA2806
C:\Windows\winsxs\x86_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7600.16385_none_d7be98b5bfc0b4c1\afd.sys --a---- 338944 bytes [23:12 13/07/2009] [23:12 13/07/2009] DDC040FDB01EF1712A6B13E52AFB104C
C:\Windows\winsxs\x86_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7600.16802_none_d81220b5bf827af7\afd.sys --a---- 338944 bytes [23:49 15/06/2011] [02:35 25/04/2011] 0DB7A48388D54D154EBEC120461A0FCD
C:\Windows\winsxs\x86_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7600.20951_none_d864ad9ad8c98d1f\afd.sys --a---- 338944 bytes [23:49 15/06/2011] [02:27 25/04/2011] C114AB7A1550D42EA1700FFD4179CF5A
C:\Windows\winsxs\x86_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.17514_none_d9efac7dbcaf385b\afd.sys --a---- 338944 bytes [02:32 01/03/2011] [08:40 20/11/2010] 1151FD4FB0216CFED887BFDE29EBD516
C:\Windows\winsxs\x86_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.17603_none_d9f97e05bca8003a\afd.sys --a---- 338944 bytes [23:49 15/06/2011] [21:15 14/12/2011] 9EBBBA55060F786F0FCAA3893BFA2806
C:\Windows\winsxs\x86_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.21712_none_da774a9ad5cea29e\afd.sys --a---- 338944 bytes [23:49 15/06/2011] [03:24 25/04/2011] C427F91A748CD342A2B3F9278D9FD6A5

========== reg ==========

[HKEY_LOCAL_MACHINE\system\CurrentControlSet\Services\afd]
(Unable to open key - key not found)

-= EOF =-

#6 Broni

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Posted 15 December 2011 - 11:30 PM

Did you do something between your first and last post because FSS says:

C:\Windows\system32\Drivers\afd.sys is missing.

but System Look sees the file:

C:\Windows\System32\drivers\afd.sys --a---- 338944 bytes [23:49 15/06/2011] [21:15 14/12/2011] 9EBBBA55060F786F0FCAA3893BFA2806


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#7 Skaterbirdhouse

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Posted 15 December 2011 - 11:31 PM

Not that I'm aware of. The file has yesterdays date on it, but I just discovered the adf problem today.

#8 Broni

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Posted 15 December 2011 - 11:34 PM

Re-run FSS tool one more time.

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#9 Skaterbirdhouse

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Posted 15 December 2011 - 11:38 PM

Here is the re-run of FSS

Farbar Service Scanner
Ran by Alex (administrator) on 15-12-2011 at 23:37:22
Microsoft Windows 7 Professional Service Pack 1 (X86)
********************************************************

Service Check:
==============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

afd Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open afd registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open afd registry key. The service key does not exist.


File Check:
===========
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit

Connection Status:
==================
Localhost is accessible.
There is no connection to network.
Google IP is accessible.
Yahoo IP is accessible.

**** End of log ****

#10 Broni

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Posted 15 December 2011 - 11:40 PM

OK the file is there but we have registry key missing.

Download Seven.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/
Unzip the file.
You'll find six files inside.
Right click on afd.reg file, click "Merge".
Allow registry merge.
Restart computer and see if internet works.

Edited by Broni, 15 December 2011 - 11:41 PM.

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#11 Skaterbirdhouse

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Posted 15 December 2011 - 11:54 PM

OK the file is there but we have registry key missing.

Download Seven.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/
Unzip the file.
You'll find six files inside.
Right click on afd.reg file, click "Merge".
Allow registry merge.
Restart computer and see if internet works.


Miracle. It works.

At first it was a little bit iffy it went out and back to the no internet but after a minute it pulled the internet back and it hasn't gone away. It's amazing and I can't thank you enough.

#12 Broni

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Posted 15 December 2011 - 11:56 PM

Good news :)

It'd be a good idea to run some extra scans....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#13 Skaterbirdhouse

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Posted 15 December 2011 - 11:59 PM

I will defiantly be running those tomorrow when I get back from work, gotta get up in a couple of hours. This has literally been keeping me up at night so it's a relief.

#14 Broni

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Posted 16 December 2011 - 12:01 AM

No problem :)

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