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Firefox freezes up/not responding


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#1 Senter

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Posted 15 December 2011 - 11:32 AM

Hello all I have a problem that's been annoying me for a while. Every time I am browsing with firefox it freezes up randomly. But most of the time when using hotmail.

I am running firefox 8.0 on Windows 7 Ultimate 64 bit.
Processor: intel core i3 processor @3.07 Ghz.
RAM: 2x2.0 gb = 4.0 GB

Now I have found out that it is most likely the cause of all the plugins so I will post a list of all the installed plugins. Though most of them I do not remember allowing them to install.

The enabled plugins are:

- 2007 microsoft office system
- bank e-dentifier
- adobe acrobat
- divx web player
- google update
- itunes application detector
- windows media player
- nexon game controller
- npffapi
- quicktime
- realplayer plugin
- shockwave flash
- silverlight

Disabled ones are:

- BYond stub
- divx vod helper
- getplus for adobe
- google earth
- google talk
- java deployment toolkit
- realjokebox NS
- reallusion CT4player
- realplayer G2 Liveconnect-Enabled
- Shockwave for director
- Yahoo application state

Exensions are:

- Adblock plus
- Element Hider
- Final Fantasy Radio toolbar (which I wanted)
- Zonealarm security toolbar

If there's anything else you need to know. Feel free to ask.

Hopefully someone can help me.

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#2 cryptodan

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Posted 15 December 2011 - 11:37 AM

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 Senter

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Posted 15 December 2011 - 12:03 PM

Speccy

Attached Files


Edited by Senter, 15 December 2011 - 12:04 PM.


#4 cryptodan

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Posted 15 December 2011 - 12:11 PM

Remove the following:


Ad-Aware
Ad-Aware (Version: 8.3.0)
Free YouTube to MP3 Converter version 3.7
Frontline Registry Cleaner (Version: 1.25)
Google Earth Plug-in (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.79)
Magic ISO Maker v5.5 (build 0281)
MagicDisc 2.7.106
Messenger Plus! 5 (Version: 5.10.0.750)
Nexon Game Manager
ZoneAlarm Firewall (Version: 10.1.065.000)
ZoneAlarm Free (Version: 10.1.065.000)
ZoneAlarm Security (Version: 10.1.065.000)
ZoneAlarm Toolbar

#5 Senter

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Posted 15 December 2011 - 12:20 PM

I can agree with most of them but why zoneAlarm? It's my personal firewall and has served me well over the years. I don't want to be on the internet without any firewall.

#6 cryptodan

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Posted 15 December 2011 - 12:26 PM

Zone alarm, has been known to be a resource hog. You have Windows Firewall, which in my opinion is by far better.




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