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2012 XP Internet Security infection


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#1 ArtHeim

ArtHeim

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Posted 15 December 2011 - 10:04 AM

Was infected with the 2012 Internet Security malware. Ran multiple antimalware scans with malwarebytes, spybotSD, Microsoft PC Live scan, Norton Utilities NPR, SuperAntispyware, along with using FixNCR and Rkill. I am now getting clean runs using full scans. The system appears to run okay, except I am unable to use Microsoft Update. When started from the tools dropdown of explorer, I get a screen indicating the connection cannot be made, but running diagnostics at that point indicate all is okay with the Internet. When I attempt to run Update from the downloads dropdown on Microsoft.com, I get an 0x80072EFF error when it starts the scan for required updates. BITS and Workstation services are started and running; however, Windows Update is not even listed in services. When I attempt to download and install the 32bit client, it tells me the install is not needed as the client is already installed. Gmer also indicates rootkit activity was observed. I also was not able to send this append from the system having the problem. Explorer indicates a connection problem with the Internet when I tried (twice).

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Chief at 11:28:57 on 2011-12-14
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.409 [GMT -6:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\iWin Games\iWinGamesInstaller.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\mysql\bin\mysqld.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Media Experience\DMXLauncher.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\system32\UStorSrv.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
c:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
c:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\Chief\LOCALS~1\Temp\RoboForm\RoboTaskBarIcon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\System32\ping.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
.
============== Pseudo HJT Report ===============
.
uWindow Title = Internet Explorer, optimized for Bing and MSN
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Yahoo! Pager] "c:\progra~1\yahoo!\messen~1\YAHOOM~1.EXE" -quiet
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [<NO NAME>]
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [DMXLauncher] "c:\program files\roxio\media experience\DMXLauncher.exe"
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [Google Quick Search Box] "c:\program files\google\quick search box\GoogleQuickSearchBox.exe" /autorun
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVWSzItQUxZTUYtU0xLTFUtQVoyVUItNkdPS0ItSkhGTkg"&"inst=NzctNDY1NTI3OTMxLVQyMS1VODUrMS1CQSsxLUtWMys3LVhMKzEtRlA5KzYtQkFSOUcrMS1UQjkrMi1GTCs5LUYxME0rNS1RSVgxKzQtWDIwMTArMi1GMTBNMTBEKzI"&"prod=90"&"ver=10.0.1187
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
LSP: mswsock.dll
Trusted Zone: state.mo.us\srvform.mshp
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://go.microsoft.com/fwlink/?linkid=58813
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1232055494654
DPF: {75A6AEA3-F26E-4608-AE9B-8DA78C87576E} - hxxps://kingsisle.hs.llnwd.net/e1/static/themes/wizard101A/activex/Wizard101GameLauncher.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
TCP: DhcpNameServer = 192.168.2.1
TCP: Interfaces\{ED54D7AB-7D58-4580-8070-A83BD8D811B8} : DhcpNameServer = 192.168.2.1
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Notification Packages = scecli scecli
.
============= SERVICES / DRIVERS ===============
.
R0 SMR210;Symantec SMR Utility Service 2.1.0;c:\windows\system32\drivers\SMR210.SYS [2011-12-14 83064]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-10-24 165648]
R1 MpKsl627802da;MpKsl627802da;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{81331b2f-1af7-4933-bc83-30a85294f00d}\MpKsl627802da.sys [2011-12-14 29904]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608]
R2 iWinGamesInstaller;iWinGamesInstaller;c:\program files\iwin games\iWinGamesInstaller.exe [2008-7-17 78104]
S1 MpKsl20d106c4;MpKsl20d106c4;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{7291a91a-a407-4566-b2bb-4e5409d8f2ec}\mpksl20d106c4.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{7291a91a-a407-4566-b2bb-4e5409d8f2ec}\MpKsl20d106c4.sys [?]
S2 OMLApache;OMLApacheService;c:\program files\essociates group, inc\mshp accident report\OMLApache.exe [2004-3-23 20540]
S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2011-6-13 267568]
S3 MBAMSwissArmy;MBAMSwissArmy;\??\c:\windows\system32\drivers\mbamswissarmy.sys --> c:\windows\system32\drivers\mbamswissarmy.sys [?]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
S3 NPF;WinPcap Packet Driver (NPF);c:\windows\system32\drivers\npf.sys [2011-12-13 50704]
.
=============== Created Last 30 ================
.
2011-12-14 15:54:25 83064 ----a-w- c:\windows\system32\drivers\SMR210.SYS
2011-12-14 15:54:25 20 ----a-w- c:\windows\system32\drivers\SMR210.dat
2011-12-14 15:52:57 29904 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{81331b2f-1af7-4933-bc83-30a85294f00d}\MpKsl627802da.sys
2011-12-14 15:52:50 56200 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{81331b2f-1af7-4933-bc83-30a85294f00d}\offreg.dll
2011-12-14 15:44:26 -------- d-----w- c:\documents and settings\chief\local settings\application data\NPE
2011-12-14 15:44:26 -------- d-----w- c:\documents and settings\all users\application data\Norton
2011-12-13 23:44:55 29904 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{81331b2f-1af7-4933-bc83-30a85294f00d}\MpKslb9cb54ca.sys
2011-12-13 23:39:16 -------- d-----w- c:\documents and settings\chief\local settings\application data\FixItCenter
2011-12-13 23:03:34 -------- d-----w- c:\windows\MATS
2011-12-13 23:03:33 -------- d-----w- c:\program files\Microsoft Fix it Center
2011-12-13 22:58:18 -------- d-----w- c:\documents and settings\chief\application data\ElevatedDiagnostics
2011-12-13 22:39:09 -------- d--h--w- c:\windows\msdownld.tmp
2011-12-13 22:39:07 -------- d-----w- c:\documents and settings\chief\local settings\application data\PCHealth
2011-12-13 22:36:54 -------- dc-h--w- c:\windows\ie8
2011-12-13 15:08:15 50704 ----a-w- c:\windows\system32\drivers\npf.sys
2011-12-13 15:08:14 281104 ----a-w- c:\windows\system32\wpcap.dll
2011-12-13 15:08:06 100880 ----a-w- c:\windows\system32\Packet.dll
2011-12-12 23:44:50 -------- d-----w- c:\documents and settings\chief\application data\SUPERAntiSpyware.com
2011-12-12 23:44:17 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-12-12 23:44:17 -------- d-----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com
2011-12-12 21:41:53 -------- d-----w- c:\documents and settings\chief\application data\Malwarebytes
2011-12-12 21:41:46 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-12-12 21:41:43 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-12-12 21:41:43 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-12-12 21:26:18 -------- d-----w- c:\program files\CCleaner
2011-12-12 14:38:56 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2011-12-12 14:38:56 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2011-12-12 14:38:56 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2011-12-12 14:38:56 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2011-12-12 14:38:56 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2011-12-12 14:38:55 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2011-12-12 14:38:55 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2011-12-12 14:35:10 6823496 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{81331b2f-1af7-4933-bc83-30a85294f00d}\mpengine.dll
.
==================== Find3M ====================
.
2011-11-11 14:19:41 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-10 11:54:13 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-11-10 09:27:10 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-10-24 20:29:02 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2011-10-24 20:29:02 69632 ----a-w- c:\windows\system32\QuickTime.qts
2011-10-10 14:22:41 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-09-28 07:06:50 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-09-26 16:41:20 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
2011-09-26 16:41:20 220160 ----a-w- c:\windows\system32\oleacc.dll
2011-09-26 16:41:14 20480 ----a-w- c:\windows\system32\oleaccrc.dll
.
============= FINISH: 11:30:05.28 ===============

Attached Files



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Posted 21 December 2011 - 11:35 AM

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Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 ArtHeim

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Posted 21 December 2011 - 08:01 PM

I am currently unable to get new logs as requested. I had left the system on for a couple of days and then noticed there appeared to be strange popups, so I ran malwarebytes again on it in full scan. It found at least 4 different infections and I asked they be removed. Once that was done and the system rebooted, when it now boots up, I get to the windows login screen and do not have any control of the mouse or keyboard. If I boot to a boot USB or CD, the mouse and keyboard are just fine. There are no errors that I can see, but cannot complete the boot due to the KB/mouse problem.

I am about ready to try a install/repair to see it that will bring it back, but was waiting for a response from you to see if that would be the appropriate next step. If the mbam log would help, I think I can get that by booting with a UBCD4Win CD and copying it off of the system. Thanks for any help.

#4 myrti

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Posted 22 December 2011 - 06:01 AM

Hi,

the mbam log not so much, but the gmer log definitely would. I think the repair install should work, but I would like to see the gmer log before if possible. If not, then we'll need to fly blind and try it anyways.

regards myrti

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#5 ArtHeim

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Posted 22 December 2011 - 10:11 AM

There is the initial gmer log attached to the initial post on this topic. Since I cannot login to the system, I know of no way to initiate another one now. I will attempt an install/repair with my XP Pro SP3 CD and post the results - hopefully later today.

#6 myrti

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Posted 22 December 2011 - 01:49 PM

Hi,

you attached only the dds logs not the gmer log in your inital post. If you can't have it, it's no issue, but if you have it I would like to see it.

regards myrti

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#7 ArtHeim

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Posted 22 December 2011 - 04:44 PM

I am sorry, my mistake. I thought I had attached the ark.txt log file from gmer - I have included it this time.

My current status with the system is the install/repair did not help. I had a couple of difficulties in the 2nd re-boot after the repair in that the system gave an error indicating that it could not read the user Chief profile and used the default profile instead. I also received the message indicating Windows needed to be authenticated before I could login, which I declined. At this time, the mouse and keyboard appeared to be fully functional. I restarted the system and it then brought up the login prompt, but my mouse and keyboard were not functional at all. I used the power button the shutdown and rebooted in safe mode - that also would not allow usage of the keyboard or mouse and I could not login there either. I again shutdown with the power button and then restarted choosing the last good boot configuration - no help. That also did not allow a login due to no keyboard or mouse capability.

Since the keyboard and mouse worked when the default configuration was used after the initial repair, but not on the subsequent boots, and an install/repair did not correct the problem, I suspect there is something in the registry associated with the normal boot configuration - but I don't know how to prove that or to repair it if so.

Looking for your response and suggestions. Thanks,

Attached Files

  • Attached File  ark.txt   16.36KB   6 downloads


#8 myrti

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Posted 22 December 2011 - 04:47 PM

Hi,

the gmer log shows clearly infection. What kind of live-cd do you have? Do you have any linux live-cds at hand?

regards myrti

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#9 ArtHeim

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Posted 22 December 2011 - 05:34 PM

I have UBCD4Win, but can download and burn a CD of any iso that you think would be helpful. Let me know what you would like for me to do. Thanks

#10 myrti

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Posted 22 December 2011 - 05:54 PM

Hi,


I would like you to make a backup of your MBR and attach it to your next reply. If you don't know how to do it, then I'd give you detailed instructions for a linux live-cd.

regards myrti

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#11 ArtHeim

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Posted 22 December 2011 - 06:16 PM

Please give me instructions and also where I should go to find a linux live-CD.

#12 ArtHeim

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Posted 22 December 2011 - 07:54 PM

I am in the process of downloading ubuntu-11.10 to burn to CD - hopefully will have that later tonight. If I should have a different version of linux, please let me know.

#13 myrti

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Posted 22 December 2011 - 08:07 PM

Hi,

ubuntu should work. The preferred version is xpud, it's also a much smaller download than ubuntu:

Try this please. You will need a USB drive.

Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer
  • Insert your USB drive
  • Press Start > My Computer > right click your USB drive > choose Format > Quick format
  • Double click the unetbootin-xpud-windows-387.exe that you just downloaded
  • Press Run then OK and make sure to select the downloaded ISO file as source and don't let the installer get the linux from th internet.
  • It will install a little bootable OS on your USB
  • After it has completed do not choose to reboot the clean computer simply close the installer
  • Remove the USB and insert it in the sick computer
  • Boot the Sick computer
  • Press F12 and choose to boot from the USB
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • You will see a list of folders: sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB, please open that and confirm it's your flash drive.
  • If it is your flash drive press Tool at the top
  • Choose Open Terminal
  • Type in: dd if=/dev/sda of=MBRbackup.zip bs=512 count=1 and hit Enter.

MBRbackup.zip should be created on your flash drive, please attach it to your next reply.

regards myrti

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#14 ArtHeim

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Posted 23 December 2011 - 01:44 PM

Okay, was never able to find the booted USB when it was booted, so inserted another USB in the sick system and it showed up as SDC1. I used that one to save the MBRbackup.zip file and have attached it to this reply. Thanks for all your help so far.

Attached Files



#15 myrti

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Posted 24 December 2011 - 06:45 AM

Hi,

ok, the MBR seems clean.

Please run a scan with ComboFix next:
Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Temporarily disable isable your AntiVirus and AntiSpyware applications. They may otherwise interfere with our tools
    Usually this can be done via a right click on the System Tray icon, check this tutorial for disabling the most common security programs: Link

  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

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