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Windows keeps restarting (plug and play error)


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#1 blueade7

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Posted 15 December 2011 - 08:43 AM

Hi,

My computer keeps restarting. Immediately after logging into windows I get the message "windows must now restart because the plug and play service terminated".

This morning I switched on my computer from a hibernated state. It was extremely sluggish, then I had the usual message saying windows had completed downloading updates and that my computer would now restart. Upon restarting it got to the screen where it says "Windows is configuring, do not turn off computer". But it got stuck on this screen for half an hour so I switched it off. Upon restarting it seemed to work fine, went through the windows updates, got to 3 of 3, and I continued to log on. Then I got the "windows must now restart because the plug and play service terminated" message.

I had an external hard drive plugged in during this time. But took it out thinking it might be part of the problem. Now, when I try to plug it back in windows freezes in what ever its doing, leading to believe that it may be a problem with the communication between windows and the external hard drive. I have plugged the external hard drive into a different laptop (this one) and it works fine.

Please note that I do not have time to do anything (no time to switch on antivirus software etc) before the message comes up and my computer restarts. Im not sure whether this is a virus or a genuine problem with the computer.

EDIT: I just tried doing a system restore, which failed. Then I tried running in safe mode and immediately got the error: "power service terminated unexpectedly" and the computer was forced to restart.

Any help is very much appreciated,

Thanks, Andy

Edited by boopme, 15 December 2011 - 03:19 PM.


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#2 boopme

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Posted 15 December 2011 - 01:54 PM

Hello we need to know the Operating system to do the next steps.
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#3 blueade7

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Posted 15 December 2011 - 01:57 PM

Hi, i'm on Windows 7. I have a feeling it is not a virus, rather a problem with windows (caused by interrupting a Windows update). Any help you can provide on diagnosing the problem would be much appreciated though.

#4 boopme

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Posted 15 December 2011 - 03:18 PM

Moved you to the WIN7 forum.
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#5 Allan

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Posted 15 December 2011 - 03:29 PM

There already is a post in W7 - I suggested he check for malware first.

#6 boopme

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Posted 15 December 2011 - 03:48 PM

Ok, I see ,,,Broni reported it "asn the wrong forum" So io moved it... Will move you back to Am I Infected Sorry for the confusion.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1 <<<== Use this one first.

Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 blueade7

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Posted 16 December 2011 - 09:52 AM

Hi, thanks for your reply. However, Im afraid I can't do as you say as I can't access windows - it restarts immediately after logging on. Safe mode doesnt work either, nor does system restore.

#8 cookmiester

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Posted 16 December 2011 - 01:20 PM

Seems like that update when you turned it off corrupted some stuff in the update. Plug and Play and Power are pretty much essential for most Windows tasks. If system restore won't load, it seems that windows is corrupted. Id recommend a reinstall really. I can not think of anything to recover from this.

Wait, hold on. Whilst the shutdown message appears, press the windows key and r so the run command pops up, and then type shutdown -a. That should cancel the shutdown.

Cookmiester

#9 boopme

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Posted 16 December 2011 - 07:18 PM

Agreed, looks like the fastest and easiest is now a re install.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 blueade7

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Posted 16 December 2011 - 08:46 PM

Yup, its buggered. Thanks for your replies.




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