Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Infected with Cloud AV 2012 & google redirecting malware

  • This topic is locked This topic is locked
3 replies to this topic

#1 akellman


  • Members
  • 6 posts
  • Local time:10:13 PM

Posted 14 December 2011 - 09:39 PM

I was infected with the Cloud AV 2012 rougue. I was was using an expired version McAfree antivirus when the attack occurred. I download Malwarebytes to help get rid of the malware. Malwarebytes did restore my computer to a working condition by successfully detecting and removing a large part of the virus. I also downloaded AVG antivirus to have some active protection which did pick up some additional infections. Despite this, my computer still shows signs of the virus since I am experiencing the most annoying Google redirect search on Firefox and IE. I ran GMER but the selection settings on the right side were greyed out with the exception of the registry, service and files option. I am assuming the malware is affecting the scan criteria. Heres the the DDS log below:

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19088
Run by Acer at 21:54:15 on 2011-12-13
Microsoft® Windows Vista™ Home Basic 6.0.6001.1.1252.1.1033.18.1789.711 [GMT -5:00]
AV: AVG Internet Security 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Internet Security 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: PC Tools Spyware Doctor *Disabled/Outdated* {94076BB2-F3DA-227F-9A1E-F060FF73600F}
FW: AVG Firewall *Enabled* {621CC794-9486-F902-D092-0484E8EA828B}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG2012\avgfws.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Secunia\PSI\psi_tray.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\Secunia\PSI\PSIA.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Secunia\PSI\sua.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\AVG\AVG2012\avgrsx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://google.com/
mStart Page = hxxp://www.xfinity.com/?cid=xfactiv_eg_self_main
mWindow Title = Windows Internet Explorer provided by Comcast
uInternet Settings,ProxyServer = http=
uInternet Settings,ProxyOverride = *.local
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7018.1622\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Windows Mobile-based device management] %WINDIR%\WindowsMobile\wmdcBase.exe
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Skytel] Skytel.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jaureg.exe" -u auto-update
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\secuni~1.lnk - c:\program files\secunia\psi\psi_tray.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer =
TCP: Interfaces\{8399FEE6-F60F-4FAE-817C-C9A87E7DC869} : DhcpNameServer =
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
AppInit_DLLs: c:\progra~1\google\google~1\GoogleDesktopNetwork3.dll
================= FIREFOX ===================
FF - ProfilePath - c:\users\acer\appdata\roaming\mozilla\firefox\profiles\gxrkwkvs.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - google.com
FF - prefs.js: network.proxy.http -
FF - prefs.js: network.proxy.http_port - 56606
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
============= SERVICES / DRIVERS ===============
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-7-11 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-9-13 32592]
R1 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwd6x.sys [2011-5-23 47968]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-10-7 230608]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-8-8 40016]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-7-11 295248]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-7-11 134736]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-7-11 24272]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-10-4 16720]
=============== Created Last 30 ================
2011-12-13 01:41:38 -------- d-----w- c:\windows\system32\drivers\AVG
2011-12-12 07:18:06 -------- d-sh--w- C:\$RECYCLE.BIN
2011-12-12 07:17:41 -------- d-----w- c:\users\acer\appdata\local\temp
2011-12-12 05:34:22 98816 ----a-w- c:\windows\sed.exe
2011-12-12 05:34:22 518144 ----a-w- c:\windows\SWREG.exe
2011-12-12 05:34:22 256000 ----a-w- c:\windows\PEV.exe
2011-12-12 05:34:22 208896 ----a-w- c:\windows\MBR.exe
2011-12-12 05:33:03 -------- d-----w- C:\ComboFix
2011-12-07 03:04:21 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-12-02 11:33:01 -------- d-----w- c:\program files\MSECache
2011-12-02 05:35:11 -------- d-----w- c:\program files\iPod
2011-12-02 05:34:45 -------- d-----w- c:\programdata\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2011-12-02 05:34:44 -------- d-----w- c:\program files\iTunes
2011-12-02 04:57:48 -------- d-----w- c:\program files\Bonjour
2011-12-02 03:14:25 -------- d-----w- c:\windows\system32\EventProviders
2011-12-02 01:48:49 -------- d-----w- c:\users\acer\appdata\roaming\AVG
2011-12-02 01:38:49 -------- d-----w- C:\$AVG
2011-12-01 03:32:42 -------- d-----w- c:\users\acer\appdata\roaming\AVG2012
2011-12-01 03:29:48 -------- d--h--w- c:\programdata\Common Files
2011-12-01 03:20:51 -------- d-----w- c:\programdata\AVG2012
2011-12-01 03:17:47 -------- d-----w- c:\program files\AVG
2011-12-01 03:08:51 -------- d-----w- c:\programdata\MFAData
2011-11-30 08:26:33 -------- d-----w- c:\users\acer\appdata\local\Threat Expert
2011-11-30 06:25:13 767952 ----a-w- c:\windows\BDTSupport.dll1253.old
2011-11-30 06:25:01 149456 ----a-w- c:\windows\SGDetectionTool.dll1253.old
2011-11-30 06:24:57 2246608 ----a-w- c:\windows\PCTBDCore.dll1253.old
2011-11-30 06:09:56 213504 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-11-30 06:09:34 375808 ----a-w- c:\windows\system32\winsrv.dll
2011-11-30 06:09:33 49152 ----a-w- c:\windows\system32\csrsrv.dll
2011-11-30 06:08:52 2042368 ----a-w- c:\windows\system32\win32k.sys
2011-11-30 06:06:25 276992 ----a-w- c:\windows\system32\schannel.dll
2011-11-30 05:28:30 -------- d-----w- c:\users\acer\appdata\local\Secunia PSI
2011-11-30 05:27:17 -------- d-----w- c:\program files\Secunia
2011-11-30 04:32:38 -------- d-----w- c:\users\acer\appdata\roaming\Malwarebytes
2011-11-30 04:32:24 -------- d-----w- c:\programdata\Malwarebytes
2011-11-30 04:32:19 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-11-30 03:50:41 -------- d-----w- c:\users\acer\appdata\roaming\TestApp
2011-11-30 02:01:32 -------- d-----w- c:\users\acer\appdata\roaming\FBE0oEV4ZhpuxZH
2011-11-28 01:41:11 -------- d-----w- c:\users\acer\appdata\roaming\HuccSS2ibD3G4Q
2011-11-26 07:25:22 -------- d-----w- c:\users\acer\appdata\roaming\PC Tools
2011-11-26 07:25:22 -------- d-----w- c:\program files\PC Tools Security
2011-11-26 07:24:17 -------- d-----w- c:\programdata\PC Tools
2011-11-26 07:00:46 -------- d-----w- c:\program files\CAAB6
2011-11-26 06:44:51 -------- d-----w- c:\users\acer\appdata\roaming\OlRvbcB7Lk
2011-11-26 06:44:47 -------- d-----w- c:\users\acer\appdata\roaming\t2G7VD6YCI31osy
2011-11-26 06:12:48 -------- d-----w- c:\users\acer\appdata\roaming\CAAB6
2011-11-26 06:12:29 99840 ----a-w- c:\users\acer\appdata\roaming\microsoft\65c6\71E5.tmp
2011-11-26 06:12:22 -------- d-----w- c:\users\acer\appdata\roaming\B666ddWR9gTqjCe
2011-11-26 06:12:00 -------- d-----w- c:\users\acer\appdata\roaming\667CA
2011-11-26 06:11:49 -------- d-----w- c:\users\acer\appdata\roaming\IZwkIrlNtxP0cSD
2011-11-26 06:11:44 -------- d-----w- c:\users\acer\appdata\roaming\fFholQz2d9eztA0
2011-11-20 06:45:32 6668624 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{173d30cc-157f-4d44-891d-ec423a974dd3}\mpengine.dll
==================== Find3M ====================
2011-10-24 19:29:02 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2011-10-24 19:29:02 69632 ----a-w- c:\windows\system32\QuickTime.qts
2011-10-07 11:23:48 230608 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2011-10-04 11:21:16 16720 ----a-w- c:\windows\system32\drivers\AVGIDSShim.sys
2011-09-24 19:03:42 68928 ----a-w- c:\windows\system32\NLSSRV32.EXE
============= FINISH: 22:02:24.65 ===============

Attached Files

BC AdBot (Login to Remove)


#2 akellman

  • Topic Starter

  • Members
  • 6 posts
  • Local time:10:13 PM

Posted 20 December 2011 - 11:08 PM

Could someone help me with this.

#3 HelpBot


    Bleepin' Binary Bot

  • Bots
  • 12,769 posts
  • Gender:Male
  • Local time:11:13 PM

Posted 21 December 2011 - 11:35 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:


Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/432510 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.


Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot


    Bleepin' Binary Bot

  • Bots
  • 12,769 posts
  • Gender:Male
  • Local time:11:13 PM

Posted 26 December 2011 - 11:40 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users