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3 replies to this topic

#1 SeaHawkJa

SeaHawkJa

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Posted 14 December 2011 - 05:05 PM

Greetings All!

Received an HP Laptop with Win 7 Home Premium from a client who had tried to remove a virus/Trojan and had messed up the system so that I could not even get into safe mode.

I was able to do a system restore via F11 back to a date before he had problems, but first created a backup set of all files to DVD (5 Discs). After this I was able to successfully login to safe mode. At this point I was able to determine by using various browsers that he had a re-direction problem.

The client had an expired version of Trend Micro 2010 which was disabled. I loaded and ran Malwarebytes latest version with updates from a USB drive and it found and cleaned a number of problems. After restart the re-direction problem persisted. I then ran cleanmgr and removed everything which was not required.

All software on the system ran normally, the only problem was the browser re-direction.

To cut to the chase, after tdskiller, eset.com/onlinescan and the latest MSRT, the problem still existed. At this point I installed the latest ver of combofix from USB. I am attaching the log with this post in hopes that anyone who has been there and seen this may spot something. It has been almost two days researching this problem and trying various solutions. Any help is thankfully appreciated.

SeaHawkJa
In this business too long!

Attached Files



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#2 SeaHawkJa

SeaHawkJa
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Posted 14 December 2011 - 05:21 PM

Sorry! Did no see the part about attachments. Here is the combofix log:

ComboFix 11-12-13.03 - Susie 12/14/2011 15:26:51.1.2 - x64 NETWORK
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3999.2864 [GMT -5:00]
Running from: c:\users\Susie\Desktop\ComboFix.exe
AV: Trend Micro Internet Security *Disabled/Updated* {68F968AC-2AA0-091D-848C-803E83E35902}
FW: Trend Micro Personal Firewall *Disabled* {70A91CD9-303D-A217-A80E-6DEE136EDB2B}
SP: Trend Micro Internet Security *Disabled/Updated* {D3988948-0C9A-0693-BE3C-BB4CF86413BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Security Defender
c:\users\Susie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\System Fix
.
.
((((((((((((((((((((((((( Files Created from 2011-11-14 to 2011-12-14 )))))))))))))))))))))))))))))))
.
.
2011-12-14 20:55 . 2011-12-14 20:55 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-12-14 18:12 . 2011-12-14 18:12 -------- d-----w- c:\windows\system32\Interactive
2011-12-14 18:10 . 2011-12-14 18:10 -------- d-----w- c:\windows\system32\log
2011-12-14 15:43 . 2011-12-14 15:43 -------- d-----w- c:\program files (x86)\PC Tools
2011-12-14 15:38 . 2011-12-14 18:13 -------- d-----w- c:\program files (x86)\Common Files\PC Tools
2011-12-14 15:38 . 2011-11-23 00:42 230952 ----a-w- c:\windows\system32\drivers\PCTSD64.sys
2011-12-14 15:38 . 2011-12-14 18:07 -------- d-----w- c:\programdata\PC Tools
2011-12-14 15:38 . 2011-12-14 15:38 -------- d-----w- c:\users\Susie\AppData\Roaming\TestApp
2011-12-14 05:17 . 2011-12-14 05:17 -------- d-----w- c:\windows\system32\SPReview
2011-12-14 05:15 . 2011-12-14 05:15 -------- d-----w- c:\windows\system32\EventProviders
2011-12-13 23:58 . 2011-12-13 23:58 -------- d-----w- c:\program files (x86)\ESET
2011-12-13 21:31 . 2011-12-13 21:31 -------- d-----w- C:\WTablet
2011-12-13 14:46 . 2011-12-13 14:46 -------- d-----w- c:\users\Susie\AppData\Roaming\Malwarebytes
2011-12-13 14:46 . 2011-12-13 14:46 -------- d-----w- c:\programdata\Malwarebytes
2011-12-13 14:46 . 2011-12-13 14:46 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2011-12-05 03:17 . 2011-12-05 03:17 -------- d-----we c:\windows\system64
2011-12-05 03:16 . 2011-12-05 03:16 -------- d--h--w- c:\windows\Sun
2011-11-15 13:54 . 2011-10-01 05:28 886784 ----a-w- c:\program files\Common Files\System\wab32.dll
2011-11-15 13:54 . 2011-10-01 04:43 708608 ----a-w- c:\program files (x86)\Common Files\System\wab32.dll
2011-11-15 13:54 . 2011-09-29 16:24 1897328 ----a-w- c:\windows\system32\drivers\tcpip.sys
2011-11-15 13:54 . 2011-09-29 04:09 3141120 ----a-w- c:\windows\system32\win32k.sys
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-12-13 17:10 . 2010-08-08 23:50 2828 --sha-w- c:\programdata\KGyGaAvL.sys
2011-12-13 15:55 . 2011-10-07 23:36 414368 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{ABD3B5E1-B268-407B-A150-2641DAB8D898}]
2009-06-08 21:41 120104 ----a-w- c:\program files (x86)\Common Files\Homepage Protection\HomepageProtection.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2010-08-08 39408]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"NortonOnlineBackupReminder"="c:\program files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" [2009-05-13 581480]
"SwitchBoard"="c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe" [2010-02-19 517096]
"AdobeCS5ServiceManager"="c:\program files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" [2010-02-22 406992]
"WirelessAssistant"="c:\program files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2010-03-23 500792]
"QuickFinder Scheduler"="c:\program files (x86)\Corel\WordPerfect Office X5\Programs\QFSCHD150.EXE" [2010-03-12 136600]
"QlbCtrl.exe"="c:\program files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2009-11-24 323640]
"Nikon Transfer Monitor"="c:\program files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe" [2008-09-30 485208]
"AppleSyncNotifier"="c:\program files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2011-04-20 58656]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2011-07-05 421888]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2011-09-27 59240]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2011-10-09 421736]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
CorelCENTRAL 10.lnk - c:\windows\Installer\{A0B295C3-FD3C-11D4-A811-0090279106C3}\I_26dadCC.exe [2010-8-5 5222]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_USERS\.default\software\microsoft\windows\currentversion\policies\system]
"WallpaperStyle"= 2
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R2 gupdate;Google Update Service (gupdate);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-08-08 135664]
R2 HP Support Assistant Service;HP Support Assistant Service;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [2011-06-21 85560]
R3 BBSvc;Bing Bar Update Service;c:\program files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-07-07 195336]
R3 gupdatem;Google Update Service (gupdatem);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-08-08 135664]
R3 NETw1v64;Intel® Wireless WiFi Link 1000 Series Adapter Driver for Windows Vista 64 Bit;c:\windows\system32\DRIVERS\NETw1v64.sys [x]
R3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;c:\windows\system32\DRIVERS\netw5v64.sys [x]
R3 nosGetPlusHelper;getPlus® Installer;c:\windows\System32\svchost.exe [2009-07-14 27136]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [x]
R3 RtsUIR;Realtek IR Driver;c:\windows\system32\DRIVERS\Rts516xIR.sys [x]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS [x]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS [x]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS [x]
R3 SwitchBoard;Adobe SwitchBoard;c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-02-19 517096]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [x]
R3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\DRIVERS\wacmoumonitor.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\DRIVERS\yk62x64.sys [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-22 57184]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [x]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\AESTSr64.exe [2009-03-02 89600]
S2 BBUpdate;BBUpdate;c:\program files (x86)\Microsoft\BingBar\SeaPort.EXE [2011-06-15 249648]
S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-03-28 94264]
S2 TabletServicePen;TabletServicePen;c:\windows\system32\Pen_Tablet.exe [x]
S2 TabletServiceWacom;TabletServiceWacom;c:\program files\Tablet\Wacom\Wacom_Tablet.exe [2010-09-20 5671792]
S3 Com4QLBEx;Com4QLBEx;c:\program files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2010-01-12 227896]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [x]
S3 NETw5s64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;c:\windows\system32\DRIVERS\NETw5s64.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [x]
.
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
nosGetPlusHelper REG_MULTI_SZ nosGetPlusHelper
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
2010-01-22 15:06 451872 ----a-w- c:\program files (x86)\Common Files\LightScribe\LSRunOnce.exe
.
Contents of the 'Scheduled Tasks' folder
.
2011-12-14 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-08-08 23:27]
.
2011-12-14 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-08-08 23:27]
.
2011-12-13 c:\windows\Tasks\HPCeeScheduleForSusie.job
- c:\program files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2009-10-07 08:22]
.
.
--------- x86-64 -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2009-07-22 450048]
"AdobeAAMUpdater-1.0"="c:\program files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2010-03-06 500208]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-08-26 161304]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-08-26 386584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2010-08-26 415256]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"LoadAppInit_DLLs"=0x0
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
uLocal Page = c:\windows\system32\blank.htm
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=Pavilion&pf=cnnb
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
IE: Google Sidewiki... - c:\program files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: Open with WordPerfect - c:\program files (x86)\Corel\WordPerfect Office X5\Programs\WPLauncher.hta
TCP: DhcpNameServer = 208.67.220.220 208.67.222.222
TCP: Interfaces\{3DC90021-B8C9-42BC-B7FB-B45A8BA8812E}: NameServer = 208.6.220.220,208.67.222.222
TCP: Interfaces\{A9475121-32E8-46D9-80C7-F07B3B54DD88}: NameServer = 208.67.220.220,208.67.222.222
FF - ProfilePath - c:\users\Susie\AppData\Roaming\Mozilla\Firefox\Profiles\vkoy1ae4.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: network.proxy.type - 0
.
- - - - ORPHANS REMOVED - - - -
.
Wow6432Node-HKCU-Run-AdobeBridge - (no file)
AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
AddRemove-{CA43FE4F-9FF2-4AD7-88F0-CC3BAC17B226} - c:\program files (x86)\InstallShield Installation Information\{CA43FE4F-9FF2-4AD7-88F0-CC3BAC17B226}\setup.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil11e_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil11e_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash11e.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.10"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash11e.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash11e.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash11e.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b5
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\program files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe
c:\program files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files (x86)\Common Files\LightScribe\LSSrvc.exe
c:\program files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
c:\program files (x86)\CyberLink\Shared files\RichVideo.exe
c:\program files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe
c:\program files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe
c:\program files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
.
**************************************************************************
.
Completion time: 2011-12-14 16:20:37 - machine was rebooted
ComboFix-quarantined-files.txt 2011-12-14 21:20
.
Pre-Run: 187,298,201,600 bytes free
Post-Run: 187,495,727,104 bytes free
.
- - End Of File - - 234BE62779E63BF783552BF861E0D627

#3 HelpBot

HelpBot

    Bleepin' Binary Bot


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Posted 20 December 2011 - 05:10 PM

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  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot

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Posted 25 December 2011 - 05:15 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

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