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XP Security 2012 virus, having trouble fixing


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#1 needhelpplease1

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Posted 14 December 2011 - 03:28 PM

So I have gotten the fake antivirus software viruses before and have always been able to run in safe mode run MBAM (Malwarebyte antimalware) but for this one it did not do the job.


Up until about a week ago I went a long time with no virus problems. My friend showed me Avira Antivirus and I've had that running and up until this problem it was worked great.


I first got the virus clicking a google link. Immediately, I turned off my computer started in safe mode and ran MBAM. It detected problems, removed them, then i started it back up and the problem was gone. At this point my exe file association was messed up and it was asking me to tell it what to open each exe on my desktop. At the time I did not know how to remedy this problem so I ended up asking someone and they just told me to do a system restore before i got the virus. I did that and it fixed the problem and I was running good for a couple of days.

Then one day I turn on my computer and I cannot connect to the internet. It won't renew the IP address. My dad and I had tried various things like resetting the router, disabling and enabling the network, and a couple other things my dad tried that im not sure about but nothing worked.

I decided to undo the system restore and see if i could fix the exe file association problem instead. I googled it and turns out it was an easy fix and at this point my computer once again seemed to be good to go.


Another couple of days pass and then while i was on the site urbandictionary i got the same virus. i once again went immediately to safe mode and ran MBAM. it detected problems, i removed them, then booted back up. However this time the virus was still there. It did not get removed. I tried again but this time MBAM did not detect anything. I made sure it was at the most recent update. I couldn't fix the problem and then all of a sudden the network can't connect again. The same problem of not being able to renew the IP address. I tried a system restore out again and the virus pop ups were gone but the network still remained the same.

So I tried to remove the virus manually, following a guide but it did not work. After removing everything it asked the virus just put everything back after the restart. I tried running everything i had on my computer but they probably weren't updated since i can't connect to the internet. avira, spybot, hijackthis, ccleaner. (i was just running everything that my friend had put on my computer when he fixed it for me)

At one point my dad uninstalled all of the network stuff on my computer and reinstalled it but that did not help any either.

So basically, I cannot connect to the internet because the network cannot renew my ip address. When I try to open the firewall from the control panel it says that the firewall/ics is not running and asks if i would like to start it. if i say yes then it says that it cannot start it. i still have the virus pop-ups but if i do a system restore that goes away but the other symptoms remain.



I have no idea what to do now, my dad thinks i just need to wipe everything and start over. Can anyone lend some assistance?

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#2 dgwood27

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Posted 14 December 2011 - 03:45 PM

I started receiving the popups about this yesterday. I came to this site and used the removal information. However I am still having malwarebytes pop up saying virus blocked. I have quarantined the items and deleted and was wondering if I am still infected. The items are trojan dropper and rouge. What do I do next?

Mod Edit: Previously moved from XP to AII by Q-E. Duplicate post merged with earlier topic ~ Hamluis.

Edited by hamluis, 15 December 2011 - 10:55 AM.
Moved from Windows XP to Am I Infected.


#3 boopme

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Posted 14 December 2011 - 03:49 PM

Hello and welcome. I moved this from XP to Am I Infected.

The system restore,while it changed things the malware changed it did not remove the infection.

Lets try a few more things. We need to stop the malware with RKill then remove it.

Can you connect in Safe Mode?

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


If still needed...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.


Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.

Edited by boopme, 14 December 2011 - 04:10 PM.

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#4 TheShooter93

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Posted 14 December 2011 - 04:40 PM

Hi,

After performing these scans, enter the results in your next post and also update me on the status of the PC.

Note: You may have to perform some or all of the following in Safe Mode With Networking, depending on if you have internet access while in the normal Windows environment.

================================================================================

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.


================================================================================

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

================================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

Edited by TheShooter93, 14 December 2011 - 04:41 PM.

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#5 needhelpplease1

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Posted 14 December 2011 - 09:28 PM

no the internet does not work in safe mode with networking either.

after completing the steps listed i belive i have the virus removed. I ran rkill and it killed the process xce.exe which ive known was the process that runs the virus. i ended task on it a few times but it pops back up in a second.


then i used the portable scanner superantispyware since i could not get to the internet to download the full one on my desktop. it detected like 300 something problems but most were under tracking cookies. after that and a reboot it seems that the virus has been eradicated. i noticed that the xce.exe was still in my local settings/application data folder so i deleted that as well just in case.


However, the internet connection problem still persists. My network cannot acquire an IP address and when i try to open the firewall from the control panel it states that the firewall/internet connection sharing service is not running would you like to start it. If I say yes it just fails to start it.

I've tried both of the techniques listed on your post for fixing it but neither worked. I've also checked the internet browser settings to see if auto-detect was on. Yet the problem still persists. I am going to try them again after this to see if they will work now that the virus is gone. ill also try resetting the router again.

in the mean time if anyone else knows how to fix this, i would greatly appreciate it.

I'm not sure if i should create another thread for the internet problem because i feel like it is caused by the virus but in that stickied post it said to make a new topic to get the attention of experts in that area. and maybe virus removal and network problems wouldn't go hand in hand.


Edit: More information on firewall problem:

after checking out the problem on google, i went to control panel->administrative tools->services-> and then when i tried to start the firewall from there i got this error message:

Could not start the Windows Firewall/Internet Connection Sharing (ICS) service on local computer.
Error 10050: A socket operation encountered a dead network.


Edit2: When i open the security center from the control panel it says:
Security Essentials
The Security Center is currently unavailable because the "Security Center" service has not started or was stopped. Please close this window, restart the computer (or start the "Security Center" service), and then open the Security Center again.

When i restart its the same thing and if i go under services, i cannot find anything that says "Security Center" The closest thing i see is Security Accounts Manager (which is started by the way)

Edited by needhelpplease1, 14 December 2011 - 09:56 PM.


#6 dgwood27

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Posted 14 December 2011 - 11:55 PM

I completed through superantivirus. Went back to finish and can not get on internet. It is showing invalid IP address and will not let me reset it. Using another computer to send you the info. Please let me know what to do from here....THANKS!

#7 TheShooter93

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Posted 15 December 2011 - 03:09 AM

Try the directions below (depending on your OS):

TCP/IP stack repair options for use with Windows XP with SP2/SP3

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type the following commands, each followed by the Enter key:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

=================================================================

TCP/IP stack repair options for use with Vista or Windows 7

Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type the following commands, each followed by the Enter key:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults: netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults: netsh int ipv6 reset reset.log

Reboot the machine.

Edited by TheShooter93, 15 December 2011 - 03:10 AM.

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#8 needhelpplease1

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Posted 15 December 2011 - 06:02 AM

by the way im having the same post virus removal issues in this thread:


http://www.bleepingcomputer.com/forums/topic432459.html


im at the point where the virus is seemingly removed but the network and firewall problems remain.


I just tried your last post for fixing the tcp/ip stack and after reboot the problem is still here.

#9 TheShooter93

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Posted 15 December 2011 - 10:10 AM

If you already have a thread open about this, there's no reason to continue this one.

I've asked for this thread to be closed.
Topic merged with other topic, not closed ~ Hamluis.

Edited by hamluis, 15 December 2011 - 10:57 AM.

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#10 dgwood27

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Posted 18 December 2011 - 10:06 PM

Still can not get on the internet...Need to know what to do from here. I did the reset commands no luck. At this point I am having a hard time getting o a computer internet access. Please tell me what else to try. The internet was working until I used superantivirus.




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