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Error message upon win7 start


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8 replies to this topic

#1 SueMcK

SueMcK

  • Members
  • 4 posts
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  •  
  • Gender:Female
  • Location:Melbourne, Australia
  • Local time:11:50 PM

Posted 14 December 2011 - 02:52 AM

Dear wonderful volunteers :)
I'm stumped by this. Four people use this computer almost daily and I don't know how to fix this. Looking forward to your help please. Cheers, Sue

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_26
Run by Sue at 18:45:04 on 2011-12-14
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.61.1033.18.2038.669 [GMT 11:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\LEXBCES.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\FsUsbExService.Exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\Program Files\RDM+\rdmpserv.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Silicondust\HDHomeRun\hdhomerun_service.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files\RDM+\rdmpserv_cpanel.exe
C:\Windows\WindowsMobile\wmdc.exe
C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Samsung\Samsung Media Studio 5\SMSTray.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Program Files\Nero\Nero 10\Nero BackItUp\NBAgent.exe
C:\Program Files\Samsung\Kies\KiesTrayAgent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\4Sync\4Sync.exe
C:\Program Files\MyDesktop_Msg\OE\Bin\TMTray.exe
C:\Program Files\FinePixViewer\QuickDCF2.exe
C:\Program Files\MyDesktop_Msg\Shared\bin\VersionUpdater.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Users\Sue\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\DllHost.exe
C:\Program Files\Nero\Update\NASvc.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\rundll32.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Users\Sue\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Windows\system32\PrintIsolationHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\conhost.exe
.
============== Pseudo HJT Report ===============
.
uDefault_Search_URL = hxxp://www.google.com/ie
uSearch Bar =
uSearch Page =
uStart Page = hxxp://www.google.com.au/
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant =
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dll
BHO: WormRadar.com IESiteBlocker.NavFilter: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - AVG Safe Search
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - c:\program files\windows live\companion\companioncore.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {EEE6C35B-6118-11DC-9C72-001320C79847} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Google Update] "c:\users\sue\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
uRun: [<NO NAME>]
uRun: [KiesTrayAgent] c:\program files\samsung\kies\KiesTrayAgent.exe
uRun: [KiesHelper] c:\program files\samsung\kies\KiesHelper.exe /s
uRun: [KiesPDLR] c:\program files\samsung\kies\external\firmwareupdate\KiesPDLR.exe
uRun: [4Sync] "c:\program files\4sync\4Sync.exe" -startup
mRun: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
mRun: [MSN Toolbar] "c:\program files\msn toolbar\platform\4.0.0379.0\mswinext.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe"
mRun: [SMSTray] c:\program files\samsung\samsung media studio 5\SMSTray.exe
mRun: [MAAgent] c:\program files\markany\contentsafer\MAAgent.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [NBAgent] "c:\program files\nero\nero 10\nero backitup\NBAgent.exe" /WinStart
mRun: [KiesTrayAgent] c:\program files\samsung\kies\KiesTrayAgent.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\users\sue\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\sue\appdata\roaming\dropbox\bin\Dropbox.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\activa~1.lnk - c:\program files\mydesktop_msg\oe\bin\TMTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\exifla~1.lnk - c:\program files\finepixviewer\QuickDCF2.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\tmupdate.lnk - c:\program files\mydesktop_msg\shared\bin\VersionUpdater.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
mPolicies-system: EnableLinkedConnections = 1 (0x1)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: registration.sonystyle-europe.com
DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} - file:///C:/Program%20Files/Big%20City%20Adventure/Images/stg_drm.ocx
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {3D3B42C2-11BF-4732-A304-A01384B70D68} - hxxp://picasaweb.google.com/s/v/59.04/uploader2.cab
DPF: {6218F7B5-0D3A-48BA-AE4C-49DCFA63D400} - hxxp://www.myheritage.com/Genoogle/Components/ActiveX/SearchEngineQuery.dll
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} - file:///C:/Program%20Files/Big%20City%20Adventure/Images/armhelper.ocx
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/VistaMSNPUplden-au.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{114B822F-8C6D-4978-8F51-0EA03C55EDD5} : DhcpNameServer = 192.168.1.1
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: jpip - {B92DD248-E3D5-4A92-B311-C9B841681455} - c:\program files\lizardtech\express view\expressview.dll
Handler: sidlet - {B92DD248-E3D5-4A92-B311-C9B841681455} - c:\program files\lizardtech\express view\expressview.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: tmoutlook - {3B539A52-32CB-480F-AF9D-6A254EDA5CDC} - c:\program files\mydesktop_msg\outlook plugin\bin\TMUrl.NG.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: igfxcui - igfxdev.dll
STS: FencesShlExt Class: {1984dd45-52cf-49cd-ab77-18f378fea264} - c:\program files\stardock\fences\FencesMenu.dll
SEH: MarkAny Contents Safer Manager 1.0: {88485281-8b4b-4f8d-9ede-82e29a064277} - ShellHook Class
SEH: {E1B51DF9-6548-4673-AE63-4EFA313E5907} - No File
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\sue\appdata\roaming\mozilla\firefox\profiles\di94p03y.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.sweetim.com/search.asp?src=2&q=
FF - prefs.js: browser.search.selectedEngine - Bing
FF - prefs.js: browser.startup.homepage - hxxp://www.ninemsn.com.au
FF - prefs.js: keyword.URL - hxxp://search.sweetim.com/search.asp?src=2&q=
FF - component: c:\program files\mozilla firefox\extensions\{82af8dca-6de9-405d-bd5e-43525bdad38a}\components\SkypeFfComponent.dll
FF - plugin: c:\progra~1\common~1\nero\browse~1\npBrowserPlugin.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\1.3.21.53\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdjvu.dll
FF - plugin: c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
FF - plugin: c:\program files\nos\bin\np_gp.dll
FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\users\sue\appdata\local\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\users\sue\appdata\roaming\mozilla\firefox\profiles\di94p03y.default\extensions\support@ancestry.com\plugins\npImgCtl.dll
FF - plugin: c:\users\sue\appdata\roaming\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\users\sue\appdata\roaming\mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: c:\windows\system32\wat\npWatWeb.dll
FF - Ext: PDF Download: {37E4D8EA-8BDA-4831-8EA1-89053939A250} - %profile%\extensions\{37E4D8EA-8BDA-4831-8EA1-89053939A250}
FF - Ext: British English Dictionary: en-GB@dictionaries.addons.mozilla.org - %profile%\extensions\en-GB@dictionaries.addons.mozilla.org
FF - Ext: Addictive Typing Lessons: addictive_typing_lessons@tomkennedy.net - %profile%\extensions\addictive_typing_lessons@tomkennedy.net
FF - Ext: Ancestry.com Advanced Image Viewer: support@ancestry.com - %profile%\extensions\support@ancestry.com
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: SweetIM Toolbar for Firefox: {EEE6C361-6118-11DC-9C72-001320C79847} - %profile%\extensions\{EEE6C361-6118-11DC-9C72-001320C79847}
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
FF - Ext: Skype Click to Call: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} - c:\program files\mozilla firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
FF - Ext: DivX Plus Web Player HTML5 &lt;video&gt;: {23fcfd51-4958-4f00-80a3-ae97e717ed8b} - c:\program files\divx\divx plus web player\firefox\DivXHTML5
.
---- FIREFOX POLICIES ----
FF - user.js: google.toolbar.linkdoctor.enabled - false
.
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-6-18 165648]
R1 MpKslb72fed0e;MpKslb72fed0e;c:\programdata\microsoft\microsoft antimalware\definition updates\{edab70eb-d18b-4af4-b9b8-ae9699247ee2}\MpKslb72fed0e.sys [2011-12-14 29904]
R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2011-6-6 64952]
R2 FsUsbExService;FsUsbExService;c:\windows\system32\FsUsbExService.Exe [2011-6-18 217088]
R2 HDHomeRun Service;HDHomeRun Service;c:\program files\silicondust\hdhomerun\hdhomerun_service.exe [2011-3-23 15872]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-12-14 366152]
R2 NAUpdate;Nero Update;c:\program files\nero\update\NASvc.exe [2011-7-22 690472]
R2 RDMPLocalService;RDM+ Local Service;c:\program files\rdm+\rdmpserv.exe [2010-3-22 813568]
R3 dfmirage;dfmirage;c:\windows\system32\drivers\dfmirage.sys [2009-5-29 34128]
R3 FsUsbExDisk;FsUsbExDisk;c:\windows\system32\FsUsbExDisk.Sys [2011-6-18 36640]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-12-14 22216]
R3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2009-6-18 43392]
R3 MSHUSBVideo;NX6000/NX3000/VX2000/VX5000/VX5500/VX7000/Cinema Filter Driver;c:\windows\system32\drivers\nx6000.sys [2010-12-13 30576]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2010-10-24 65024]
R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\antimalware\NisSrv.exe [2011-4-27 208944]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-3-1 139776]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-27 135664]
S3 AF9035BDA;AF9035 BDA Devices;c:\windows\system32\drivers\AF9035BDA.sys [2009-5-22 459776]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-14 229888]
S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2010-11-10 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-9-23 1493352]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-1-27 135664]
S3 KMWDFILTERx86;HIDServiceDesc;c:\windows\system32\drivers\KMWDFILTER.sys [2009-4-29 25088]
S3 MODRC;Ultima Infrared Receiver;c:\windows\system32\drivers\modrc.sys [2007-2-6 13440]
S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2009-7-14 20992]
S3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);c:\windows\system32\drivers\ssadbus.sys [2011-8-17 121064]
S3 ssadmdfl;SAMSUNG Android USB Modem (Filter);c:\windows\system32\drivers\ssadmdfl.sys [2011-8-17 12776]
S3 ssadmdm;SAMSUNG Android USB Modem Drivers;c:\windows\system32\drivers\ssadmdm.sys [2011-8-17 136808]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-6-19 52224]
S3 USBPNPA;USB PnP Sound Device Interface;c:\windows\system32\drivers\CM108.sys [2007-6-28 1310720]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-4-7 1343400]
S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]
.
=============== Created Last 30 ================
.
2100-02-08 06:03:54 53248 ----a-w- c:\program files\ACMonitor_X73.exe
2011-12-14 06:51:29 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-12-14 06:51:28 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-12-14 06:48:02 388096 ----a-r- c:\users\sue\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-12-14 06:48:01 -------- d-----w- c:\program files\Trend Micro
2011-12-14 06:17:29 29904 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{edab70eb-d18b-4af4-b9b8-ae9699247ee2}\MpKslb72fed0e.sys
2011-12-14 06:17:27 56200 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{edab70eb-d18b-4af4-b9b8-ae9699247ee2}\offreg.dll
2011-12-13 08:37:28 6823496 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{edab70eb-d18b-4af4-b9b8-ae9699247ee2}\mpengine.dll
2011-12-12 13:16:32 -------- d-----r- c:\users\sue\4Sync
2011-12-12 13:16:22 -------- d-----w- c:\users\sue\appdata\roaming\4Sync
2011-12-12 13:15:42 -------- d-----w- c:\programdata\4Sync
2011-12-12 13:15:40 -------- d-----w- c:\program files\4Sync
2011-12-10 11:50:45 -------- d-----w- c:\users\sue\appdata\local\{527E5B2A-4139-441B-86CB-400554802EF8}
2011-12-06 22:03:15 -------- d-----w- c:\users\sue\appdata\local\{F02B620A-9402-4F17-9DA3-3A8BBD96214A}
2011-12-06 22:02:53 -------- d-----w- c:\users\sue\appdata\local\{7D1D7CC4-CF5D-4206-8C51-30105A6CCA04}
2011-11-25 07:49:17 -------- d-----w- c:\program files\Microsoft IntelliPoint
2011-11-25 07:39:29 -------- d-----w- c:\users\sue\appdata\local\DDMSettings
2011-11-23 23:24:28 -------- d-----w- c:\program files\iPod
2011-11-23 23:24:27 -------- d-----w- c:\program files\iTunes
2011-11-21 22:05:07 -------- d-----w- c:\users\sue\appdata\local\{36E0C6AC-CC5B-4E1B-A88D-898558A292C0}
2011-11-21 22:04:44 -------- d-----w- c:\users\sue\appdata\local\{6946B211-9FC3-4FFB-9F22-998CCC05942F}
.
==================== Find3M ====================
.
2011-11-21 10:17:12 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-10-24 03:29:02 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2011-10-24 03:29:02 69632 ----a-w- c:\windows\system32\QuickTime.qts
2011-10-20 23:26:22 94208 ----a-w- c:\windows\system32\dpl100.dll
2011-09-29 16:03:04 1290608 ----a-w- c:\windows\system32\drivers\tcpip.sys
2011-09-29 03:37:56 2341888 ----a-w- c:\windows\system32\win32k.sys
2011-09-16 01:55:10 4659712 ----a-w- c:\windows\system32\Redemption.dll
2011-09-16 01:54:40 821824 ----a-w- c:\windows\system32\dgderapi.dll
2001-05-08 06:36:42 114688 ----a-w- c:\program files\lxarscan.dll
.
============= FINISH: 18:46:28.70 ===============

BC AdBot (Login to Remove)

 


#2 SueMcK

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Posted 16 December 2011 - 09:10 PM

I'm still getting the same message when I log on. Any help would be greatly appreciated. Cheers, Sue

#3 HelpBot

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Posted 20 December 2011 - 02:55 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/432378 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot

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Posted 25 December 2011 - 03:00 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!

#5 Orange Blossom

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Posted 26 December 2011 - 11:56 PM

Topic reopened at member's request.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#6 oneof4

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Posted 27 December 2011 - 10:31 AM

Hello SueMcK, my name is oneof4, and I will be assisting you with your problem.

When you ran DDS, it should have produced two logs. You posted the DDS.txt, but did not include the Attach.txt. Could you check to see if it still is on your desktop, and go ahead and paste it into a reply to this topic.

Give me some time to look over your logs, and I will return ASAP. :thumbup2:

Best Regards,
oneof4.


#7 Gammo

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Posted 27 December 2011 - 10:36 AM

Hi Sue,

I don't think your problem is caused by malware. I should be able to fix it nonetheless.

Please download OTM
  • Save it to your desktop.
  • Please double-click OTM to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    :Processes
    
    :Services
    
    :Reg
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "MAAgent"=-
    
    :Files
    ipconfig /flushdns /c
    c:\program files\markany
    
    :Commands
    [purity]
    [resethosts]
    [emptytemp]
    [emptyflash]
    [createrestorepoint]
    [reboot]
    
  • Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTM and reboot your PC.
Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

Does this fix it?

Posted Image

Please post the final results, good or bad. We like to know!
My help is always free, but if I have helped you, please consider making a donation to help me continue the fight against malware! Posted Image


#8 SueMcK

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Posted 07 January 2012 - 04:18 AM

Absolutely Fantastic!!!!!!!

Thank you for your instructions, it worked beautifully and I no longer get that message. It was fascinating to watch the program work. There seems to be 5 new greyed out icons on my desktop, desktop.ini etc. Are they safe to remove?

Once again, thank you for your help :)

Cheers, Sue

#9 Gammo

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Posted 07 January 2012 - 10:31 AM

You're very welcome, Sue. :thumbup2:

A bit of cleanup:
  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

There seems to be 5 new greyed out icons on my desktop, desktop.ini etc. Are they safe to remove?

You can rehide those: http://pcsupport.about.com/od/windows7/ht/hide-hidden-files-windows-7.htm

Posted Image

Please post the final results, good or bad. We like to know!
My help is always free, but if I have helped you, please consider making a donation to help me continue the fight against malware! Posted Image





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