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Computer keeps restarting


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5 replies to this topic

#1 jlee0

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Posted 14 December 2011 - 02:41 AM

Hey everyone!

Here's the error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 51
BCP1: 0000000000000001
BCP2: FFFFF8A0000222F0
BCP3: 0000000000F1F000
BCP4: 0000000000000374
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\121411-24554-01.dmp
C:\Users\...\AppData\Local\Temp\WER-62540-0.sysdata.xml

Background story (in case it helps)

This problem started a few weeks back, when I let my laptop do a scan of the harddrive (this is after I turn on the laptop but before I log in - given about 10 seconds to let the laptop fix the problem); the laptop detected a few issues (I think in the registry), deleted/fixed a few files. Afterwards, the laptop kept restarting every time I logged in. I don't know why, but my laptop randomly let me log in at some point, so I just ignored the problem.

Fastforward to today, and now my laptop keeps restarting, no matter what I do. I ran CCleaner, Malwarebytes, and used .cmd sfc /scannow (fixed an issue), but my laptop is still restarting.

Can someone help me? Thanks!

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#2 Allan

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Posted 14 December 2011 - 08:00 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 jlee0

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Posted 14 December 2011 - 01:06 PM

Thank you very much for the help! Here's the .txt

==================================================
Dump File : 121411-15506-01.dmp
Crash Time : 12/14/2011 12:01:43 PM
Bug Check String : REGISTRY_ERROR
Bug Check Code : 0x00000051
Parameter 1 : 00000000`00000001
Parameter 2 : fffff8a0`000222f0
Parameter 3 : 00000000`00f1f000
Parameter 4 : 00000000`00000374
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121411-15506-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,224
==================================================

==================================================
Dump File : 121411-29608-01.dmp
Crash Time : 12/14/2011 12:00:44 PM
Bug Check String : REGISTRY_ERROR
Bug Check Code : 0x00000051
Parameter 1 : 00000000`00000001
Parameter 2 : fffff8a0`000222f0
Parameter 3 : 00000000`00f1f000
Parameter 4 : 00000000`00000374
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121411-29608-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 281,960
==================================================

==================================================
Dump File : 121411-24554-01.dmp
Crash Time : 12/14/2011 12:43:43 AM
Bug Check String : REGISTRY_ERROR
Bug Check Code : 0x00000051
Parameter 1 : 00000000`00000001
Parameter 2 : fffff8a0`000222f0
Parameter 3 : 00000000`00f1f000
Parameter 4 : 00000000`00000374
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121411-24554-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 319,808
==================================================

==================================================
Dump File : 121411-48095-01.dmp
Crash Time : 12/14/2011 12:41:11 AM
Bug Check String : REGISTRY_ERROR
Bug Check Code : 0x00000051
Parameter 1 : 00000000`00000001
Parameter 2 : fffff8a0`000222f0
Parameter 3 : 00000000`00f1f000
Parameter 4 : 00000000`00000374
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121411-48095-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 319,808
==================================================

==================================================
Dump File : 121411-22885-01.dmp
Crash Time : 12/14/2011 12:22:10 AM
Bug Check String : REGISTRY_ERROR
Bug Check Code : 0x00000051
Parameter 1 : 00000000`00000001
Parameter 2 : fffff8a0`000222f0
Parameter 3 : 00000000`00f1f000
Parameter 4 : 00000000`00000374
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121411-22885-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 319,808
==================================================

==================================================
Dump File : 121411-47486-01.dmp
Crash Time : 12/14/2011 12:19:36 AM
Bug Check String : REGISTRY_ERROR
Bug Check Code : 0x00000051
Parameter 1 : 00000000`00000001
Parameter 2 : fffff8a0`00023170
Parameter 3 : 00000000`00f1f000
Parameter 4 : 00000000`00000374
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121411-47486-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,224
==================================================

#4 Allan

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Posted 14 December 2011 - 01:35 PM

That may mean a corrupt profile. Here are some things to try:

1) Right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

2) Boot to your W7 dvd and choose the startup repair options.


#5 jlee0

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Posted 14 December 2011 - 06:58 PM

I went through startup repair, and I think my laptop works fine now. I'm not sure because I left midway to help my buddy pick up his car from the shop.

Thank you very much!

#6 Allan

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Posted 15 December 2011 - 08:03 AM

You're welcome. Keep us posted.




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