Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Browser hijacker problems


  • Please log in to reply
11 replies to this topic

#1 xer 21

xer 21

  • Members
  • 98 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 14 December 2011 - 01:21 AM

Hi, so yesterday, i got hit with the System fix virus. after much consternation, i got it removed. however, i now have a browser hijacker that wont go away. it first redirected me to carbusiness.com. then i removed a toolbar i hadnt downloaded from the programs control panel and it went away. now it's back and redirecting me to bangthebombs.com and "get_answers_fast" something or other.


any ideas? did i not get rid of the virus?

Edited by hamluis, 14 December 2011 - 05:48 AM.
Moved from Malware Removal Logs to Am I Infected, no logs.


BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,917 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:28 AM

Posted 14 December 2011 - 04:32 PM

Hello xer 21,let's do this next.
Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.




Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log have a name like: TDSSKiller.Version_Date_Time_log.txt.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1 <<<== Use this one first.
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Edited by boopme, 14 December 2011 - 04:33 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 xer 21

xer 21
  • Topic Starter

  • Members
  • 98 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 16 December 2011 - 02:35 AM

ok. i've been out of the house all day. i will post the log's tomorrow.

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,917 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:28 AM

Posted 16 December 2011 - 02:52 PM

Ok, I'll look back when you post.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 xer 21

xer 21
  • Topic Starter

  • Members
  • 98 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 18 December 2011 - 08:45 PM

the minitools result.


MiniToolBox by Farbar
Ran by xer 21 (administrator) on 18-12-2011 at 15:43:43
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================




94.63.240.132 www.bing.com


========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : xer21-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hawaii.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hawaii.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 8C-89-A5-13-15-DF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4981:4c53:68da:50d6%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, December 18, 2011 12:54:46 AM
Lease Expires . . . . . . . . . . : Monday, December 19, 2011 12:54:45 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 143428005
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-77-39-7B-8C-89-A5-13-15-DF
DNS Servers . . . . . . . . . . . : 24.25.227.55
209.18.47.61
24.25.227.53
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hawaii.rr.com
Description . . . . . . . . . . . : isatap.hawaii.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c4b:388:3f57:fe9a(Preferred)
Link-local IPv6 Address . . . . . : fe80::3c4b:388:3f57:fe9a%9(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: rdns-lb-01.hawaii.rr.com
Address: 24.25.227.55

Name: google.com
Addresses: 74.125.224.176
74.125.224.177
74.125.224.178
74.125.224.179
74.125.224.180



Pinging google.com [74.125.224.176] with 32 bytes of data:

Reply from 74.125.224.176: bytes=32 time=62ms TTL=53

Reply from 74.125.224.176: bytes=32 time=61ms TTL=53



Ping statistics for 74.125.224.176:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 61ms, Maximum = 62ms, Average = 61ms

Server: rdns-lb-01.hawaii.rr.com
Address: 24.25.227.55

Name: yahoo.com
Addresses: 98.139.180.149
209.191.122.70
72.30.2.43
98.137.149.56



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=108ms TTL=49

Reply from 209.191.122.70: bytes=32 time=108ms TTL=49



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 108ms, Maximum = 108ms, Average = 108ms

Server: rdns-lb-01.hawaii.rr.com
Address: 24.25.227.55

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
8 ...8c 89 a5 13 15 df ...... Realtek PCIe GBE Family Controller
1 ........................... Software Loopback Interface 1
12 ...00 00 00 00 00 00 00 e0 isatap.hawaii.rr.com
9 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.101 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.101 276
192.168.1.101 255.255.255.255 On-link 192.168.1.101 276
192.168.1.255 255.255.255.255 On-link 192.168.1.101 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.101 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.101 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
9 18 ::/0 On-link
1 306 ::1/128 On-link
9 18 2001::/32 On-link
9 266 2001:0:4137:9e76:3c4b:388:3f57:fe9a/128
On-link
8 276 fe80::/64 On-link
9 266 fe80::/64 On-link
9 266 fe80::3c4b:388:3f57:fe9a/128
On-link
8 276 fe80::4981:4c53:68da:50d6/128
On-link
1 306 ff00::/8 On-link
9 266 ff00::/8 On-link
8 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/18/2011 00:59:24 AM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 8.0.0.4325 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 88c
Start Time: 01ccbd73b2b87ed0
Termination Time: 29

Error: (12/16/2011 06:03:05 AM) (Source: System Restore) (User: )
Description: Failed to create restore point on volume (Process = C:\Windows\syswow64\MsiExec.exe -Embedding 56D04315C0A00E965CCEF8F3824DA5A4 M Global\MSI0000; Descripton = äxÇu; Hr = 0x80070057).

Error: (12/13/2011 08:07:58 PM) (Source: Application Error) (User: )
Description: Faulting application firefox.exe, version 8.0.0.4325, time stamp 0x4eb4a985, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000409, fault offset 0x00488c67,
process id 0xeec, application start time 0xfirefox.exe0.

Error: (12/12/2011 11:34:43 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\XER 21\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\BT325YS1.DEFAULT\CACHE\5> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/12/2011 11:34:43 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\XER 21\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\BT325YS1.DEFAULT\CACHE\5> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/12/2011 11:34:43 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\XER 21\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\BT325YS1.DEFAULT\CACHE\4> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/12/2011 11:34:43 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\XER 21\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\BT325YS1.DEFAULT\CACHE\4> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/12/2011 11:34:43 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\XER 21\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\BT325YS1.DEFAULT\CACHE\3> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/12/2011 11:34:43 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\XER 21\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\BT325YS1.DEFAULT\CACHE\3> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/12/2011 11:34:43 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\XER 21\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\BT325YS1.DEFAULT\CACHE\2> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


System errors:
=============
Error: (12/18/2011 03:41:03 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume .

Error: (12/18/2011 03:41:03 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume .

Error: (12/18/2011 01:15:30 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume .

Error: (12/18/2011 01:02:12 AM) (Source: Service Control Manager) (User: )
Description: Windows Update

Error: (12/18/2011 00:56:26 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume .

Error: (12/18/2011 00:55:04 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume .

Error: (12/18/2011 00:54:58 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume .

Error: (12/18/2011 00:54:32 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume .

Error: (12/18/2011 00:54:46 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:52:29 AM on 12/18/2011 was unexpected.

Error: (12/15/2011 03:28:15 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume .


Microsoft Office Sessions:
=========================
Error: (12/18/2011 00:59:24 AM) (Source: Application Hang)(User: )
Description: firefox.exe8.0.0.432588c01ccbd73b2b87ed029

Error: (12/16/2011 06:03:05 AM) (Source: System Restore)(User: )
Description: C:\Windows\syswow64\MsiExec.exe -Embedding 56D04315C0A00E965CCEF8F3824DA5A4 M Global\MSI0000äxÇu0x80070057

Error: (12/13/2011 08:07:58 PM) (Source: Application Error)(User: )
Description: firefox.exe8.0.0.43254eb4a985unknown0.0.0.000000000c000040900488c67eec01ccb9fdfa0b322b

Error: (12/12/2011 11:34:43 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\USERS\XER 21\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\BT325YS1.DEFAULT\CACHE\5

Error: (12/12/2011 11:34:43 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\USERS\XER 21\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\BT325YS1.DEFAULT\CACHE\5

Error: (12/12/2011 11:34:43 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\USERS\XER 21\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\BT325YS1.DEFAULT\CACHE\4

Error: (12/12/2011 11:34:43 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\USERS\XER 21\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\BT325YS1.DEFAULT\CACHE\4

Error: (12/12/2011 11:34:43 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\USERS\XER 21\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\BT325YS1.DEFAULT\CACHE\3

Error: (12/12/2011 11:34:43 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\USERS\XER 21\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\BT325YS1.DEFAULT\CACHE\3

Error: (12/12/2011 11:34:43 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\USERS\XER 21\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\BT325YS1.DEFAULT\CACHE\2


=========================== Installed Programs ============================

Adobe AIR (Version: 2.7.0.19530)
Adobe Digital Editions
Adobe Flash Player 10 ActiveX (Version: 10.3.181.14)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.1.102.55)
Adobe Reader X (10.1.0) (Version: 10.1.0)
Alien Swarm
Amnesia: The Dark Descent
ARMA 2
Assassin's Creed Brotherhood
Assassin's Creed Revelations
Battlefield 3™ (Version: 1.0.0.0)
Battlefield: Bad Company™ 2 (Version: 1.0.0.0)
Battlelog Web Plugins (Version: 1.104.0)
Borderlands
Core Temp version 0.99.8 (Version: 0.99.8)
Crysis® (Version: 1.00.0000)
Crysis® 2 (Version: 1.0.0.0)
Dark Messiah Might and Magic Single Player
Darksiders
Dead Space
eReader (Version: 3.0.3)
ESN Sonar (Version: 0.70.4)
F.E.A.R. 2: Project Origin
Far Cry
Foxit Reader
Half-Life 2
Intel® Management Engine Components (Version: 7.0.0.1144)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Left 4 Dead 2
Magicka
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Metro 2033
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 8.0 (x86 en-US) (Version: 8.0)
MSI Afterburner 2.1.0 (Version: 2.1.0)
MSI Kombustor 2.0.0
NVIDIA 3D Vision Controller Driver (Version: 275.33)
NVIDIA 3D Vision Controller Driver 285.62 (Version: 285.62)
NVIDIA 3D Vision Driver 285.62 (Version: 285.62)
NVIDIA Control Panel 285.62 (Version: 285.62)
NVIDIA Graphics Driver 285.62 (Version: 285.62)
NVIDIA HD Audio Driver 1.2.24.0 (Version: 1.2.24.0)
NVIDIA Install Application (Version: 2.1002.46.235)
NVIDIA PhysX (Version: 9.11.0621)
NVIDIA PhysX System Software 9.11.0621 (Version: 9.11.0621)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.8562)
NVIDIA Update 1.5.20 (Version: 1.5.20)
NVIDIA Update Components (Version: 1.5.20)
On the Rain-Slick Precipice of Darkness, Episode One
On the Rain-Slick Precipice of Darkness, Episode Two
Origin (Version: 8.3.7.3619)
PunkBuster Services (Version: 0.991)
Realtek Ethernet Controller Driver (Version: 6.246.1230.2010)
S.T.A.L.K.E.R. - Call of Pripyat [v1.6.02] (Version: 1.6.02)
S.T.A.L.K.E.R.: Shadow of Chernobyl
Skype Click to Call (Version: 5.7.8524)
Skype™ 5.5 (Version: 5.5.124)
Spotify (Version: 0.5.2)
Steam (Version: 1.0.0.0)
Supreme Commander 2
System Requirements Lab CYRI (Version: 4.4.26.0)
Team Fortress 2
The Witcher 2 - Assassins of Kings
Thief: Deadly Shadows
Ubisoft Game Launcher (Version: 1.0.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Ventrilo Client for Windows x64 (Version: 3.0.8.0)
Veoh Giraffic Video Accelerator (Version: 0.86.126.230)
Veoh Web Player (Version: 1.1.2.0000)
Windows Mobile Device Updater Component (Version: 04.07.1404.01)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
WinX Free DVD Ripper 4.5.14
Zune (Version: 04.07.1404.01)
Zune Language Pack (DEU) (Version: 04.07.1404.01)
Zune Language Pack (ESP) (Version: 04.07.1404.01)
Zune Language Pack (FRA) (Version: 04.07.1404.01)
Zune Language Pack (ITA) (Version: 04.07.1404.01)
Zune Language Pack (NLD) (Version: 04.07.1404.01)
Zune Language Pack (PTB) (Version: 04.07.1404.01)
Zune Language Pack (PTG) (Version: 04.07.1404.01)

========================= Devices: ================================

Name: Universal Serial Bus (USB) Controller
Description: Universal Serial Bus (USB) Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: SM Bus Controller
Description: SM Bus Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 60%
Total physical RAM: 8160.1 MB
Available physical RAM: 3187.7 MB
Total Pagefile: 16519.73 MB
Available Pagefile: 11584.67 MB
Total Virtual: 4095.88 MB
Available Virtual: 3998.4 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.51 GB) (Free:493.95 GB) NTFS

========================= Users: ========================================

User accounts for \\XER21-PC

Administrator ASPNET Guest
UpdatusUser xer 21

========================= Minidump Files ==================================

No minidump file found

**** End of log ****



#6 xer 21

xer 21
  • Topic Starter

  • Members
  • 98 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 18 December 2011 - 08:48 PM

TDSSkiller isnt opening though. i can double click it, run as administrator, but the program doesnt seem to open up.

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,917 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:28 AM

Posted 18 December 2011 - 10:07 PM

Download the FixTDSS.exe

Save the file to your Windows desktop.
Close all running programs.
If you are running Windows XP, turn off System Restore. How to turn off or turn on Windows XP System Restore
Double-click the FixTDSS.exe file to start the removal tool.
Click Start to begin the process, and then allow the tool to run.
Restart the computer when prompted by the tool.
After the computer has started, the tool will inform you of the state of infection (make sure to let me know what it said)
If you are running Windows XP, re-enable System Restore.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 xer 21

xer 21
  • Topic Starter

  • Members
  • 98 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 19 December 2011 - 07:21 AM

it said

INFECTED MBR DETECTED

#9 xer 21

xer 21
  • Topic Starter

  • Members
  • 98 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 19 December 2011 - 07:24 AM

i clicked repair, by the way, and it said the repair was successful. then microsoft security essentials detected and removed a trojan.

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,917 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:28 AM

Posted 20 December 2011 - 02:35 PM

Good,let's see if anything is left,,, Tell me how it's running after this.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 xer 21

xer 21
  • Topic Starter

  • Members
  • 98 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 24 December 2011 - 09:10 PM

C:\Program Files (x86)\Veoh Networks\VeohWebPlayer\OCSetupHlp.dll Win32/OpenCandy application cleaned by deleting - quarantined
C:\Program Files (x86)\Veoh Networks\VeohWebPlayer\qlps-qlipso-sntb.exe a variant of Win32/Toolbar.Zugo application deleted - quarantined
C:\Users\xer 21\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\49\5636a4b1-6d67f35c multiple threats deleted - quarantined
C:\Users\xer 21\Downloads\VeohWebPlayerSetup_eng.exe multiple threats deleted - quarantined

#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,917 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:28 AM

Posted 24 December 2011 - 09:39 PM

Looks good, run this now and telll me how it is..

Run TFC by OT (Temp File Cleaner)
Please download TFC by Old Timer and save it to your desktop.
alternate download link

Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.


Merry Christmas
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users