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Program I've Never Used Suddenly Showing Up


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#1 Lilac P

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Posted 13 December 2011 - 07:03 PM

I ran Kaspersky as my computer was way overdue for a full scan and it scanned a BullGuard file without any issues to report, but the thing is I've never used BullGuard, never downloaded it, never been anywhere near it. So I took a look in the folder it's nestled in - Windows > Applications > Tools > Security > BullGuard

There are nine files in the folder, one a video aptly titled Video, two PNG files, two .EXE files (one is called BgLicTool and the other BullGuard90_64), a file called licensekey.dat, a VBScript file called Bullguard, and two Windows Command Scripts named License and Install. Are any of these legitimate files? Can I delete them without problems? Kaspersky can't quarantine them and I haven't tried to move or delete them. I haven't run either of the EXE files or opened the video or images. I would just go ahead and delete them but I've had serious problems trying to remove fake programs before =/ The more I type the sillier this question seems but I thought I'd make sure.

I'm running Windows 7 64-bit, don't know if that helps. The computer is slower than usual but nothing else weird's been happening other than finding these files.

EDIT: Looks like another user's having a problem related to mine, with descriptions of finding files they don't recognise. I've found one other folder with sub-folders that I don't recognise and can't figure out what it belongs to. The two unrecognised (to me) folders claim to have content from/were last edited one year ago today but I'm not sure that's really relevant.

Edited by Lilac P, 13 December 2011 - 10:20 PM.


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#2 boopme

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Posted 13 December 2011 - 11:06 PM

Hello and welcome.
Right-click the taskbar, and then click Start Task Manager.

Do you see a ping.exe consuming the CPU?


Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Lilac P

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Posted 14 December 2011 - 10:23 AM

Thank you so much for your speedy response. I should have noted that I did run Malwarebytes already but did not run RKill with it. Though I didn't see any ping.exe or any other suspicious looking tasks other than more chrome.exe than I should have had (probably from the guest account still running, now that I think of it) I thought I should run RKill just to be safe.

Here's the log from Malwarebytes:


Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8367

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

14/12/2011 15:16:24
mbam-log-2011-12-14 (15-16-24).txt

Scan type: Quick scan
Objects scanned: 186236
Time elapsed: 2 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

-

So as you can see Malwarebytes didn't find anything either =/ EDIT: This is a Quick Scan log but I did run a Full Scan as well, which also produced pretty much the same log with nothing found.

Edited by Lilac P, 14 December 2011 - 10:31 AM.


#4 boopme

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Posted 14 December 2011 - 03:13 PM

Hello,it may gave been pre installed as a bundle when you bought this PC and you never knew it.
BullGuard is an Antivirus application. BullGuard Internet Security

Uninstalling BullGuard
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Lilac P

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Posted 14 December 2011 - 03:44 PM

I know, my sister uses it on her laptop :) I wondered if I'd just not noticed it before, myself. I tried uninstalling - I don't have the option to uninstall. At all. Is it safe to just delete these files?

#6 boopme

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Posted 14 December 2011 - 03:54 PM

First try using AppRemover from OPSWAT

Tutorial if needed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Lilac P

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Posted 14 December 2011 - 04:19 PM

AppRemover doesn't find anything that isn't Kaspersky or Malwarebytes.

#8 boopme

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Posted 14 December 2011 - 04:29 PM

Create or check you have a Restore Point from Yesterday or earlier and then Delete those files.

http://windows.microsoft.com/en-US/windows7/Create-a-restore-point

Edited by boopme, 14 December 2011 - 04:29 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Lilac P

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Posted 14 December 2011 - 04:43 PM

Okay, all done! I don't seem to be encountering any problems after deleting the files.

Also thanks for your help; it's very much appreciated.

Edited by Lilac P, 14 December 2011 - 05:57 PM.


#10 boopme

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Posted 14 December 2011 - 08:28 PM

You're welcome.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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