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No IP address, can't get on line


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9 replies to this topic

#1 WILD RACING

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Posted 13 December 2011 - 02:44 PM

Hello, I have a Cmpaq Presario lap top that up untill this morning was working great.

When I turned it on this morning, I could not get internet access. I was showing that I was connected and had an excellent signall but it was constintlay accuiring network connection.


I've tried the comand prompts to renew the address as well as the winsockfix download and reinstalling the driver for the WiFi but all to no avail.

I know the problem is not the modem or the router as I have wirless access from my wifes laptop and ether net access from the desk yop.

I have tried the Compaq both wirelss and with the cable plugged in and srill it's constaly accuiring netwrok connection.

Also, when I looked to see what the IP address was I found it was 0.0.0.0

Someone please help me with this


Thanks,

Bill

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#2 cryptodan

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Posted 13 December 2011 - 02:52 PM

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 WILD RACING

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Posted 13 December 2011 - 03:05 PM

I hope I did this right. I have to trnsfer everything via flash drive.

here's the results....

MiniToolBox by Farbar
Ran by User (administrator) on 13-12-2011 at 15:00:23
Microsoft Windows XP Home Edition Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Broadcom 802.11b/g WLAN = Wireless Network Connection 2 (Connected)
Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection 2"

set address name="Wireless Network Connection 2" source=dhcp
set dns name="Wireless Network Connection 2" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection 2" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : user-drxyhzgboo

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-0F-B0-41-76-85



Ethernet adapter Wireless Network Connection 2:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN

Physical Address. . . . . . . . . : 00-90-4B-99-47-EF

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 0.0.0.0

Subnet Mask . . . . . . . . . . . : 0.0.0.0

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 0.0.0.0

NetBIOS over Tcpip. . . . . . . . : Disabled

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 0f b0 41 76 85 ...... Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
0x3 ...00 90 4b 99 47 ef ...... Broadcom 802.11b/g WLAN - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 2 1
255.255.255.255 255.255.255.255 255.255.255.255 3 1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/23/2011 11:30:21 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module flash10x.ocx, version 10.3.183.10, fault address 0x001bd62e.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/21/2011 09:18:23 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x001b3428.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/21/2011 09:10:14 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x001b3428.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/13/2011 11:12:42 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x001b3428.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/13/2011 11:12:32 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x001b3428.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/13/2011 11:07:29 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x001b3428.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/09/2011 07:25:21 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module flash10x.ocx, version 10.3.183.10, fault address 0x001bd62e.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/08/2011 10:18:23 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x001b3428.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/08/2011 10:18:17 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x001b3428.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/08/2011 09:00:32 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x001b3428.
Processing media-specific event for [iexplore.exe!ws!]


System errors:
=============
Error: (12/13/2011 01:46:00 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Cdrom
Imapi

Error: (12/13/2011 01:46:00 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the following nonexistent service: NetBT

Error: (12/13/2011 01:46:00 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends on the following nonexistent service: NetBT

Error: (12/13/2011 01:23:35 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Cdrom
Imapi

Error: (12/13/2011 01:23:35 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the following nonexistent service: NetBT

Error: (12/13/2011 01:23:35 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends on the following nonexistent service: NetBT

Error: (12/13/2011 01:06:37 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Cdrom
Imapi

Error: (12/13/2011 01:06:37 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the following nonexistent service: NetBT

Error: (12/13/2011 01:06:37 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends on the following nonexistent service: NetBT

Error: (12/13/2011 01:04:38 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Cdrom
Imapi


Microsoft Office Sessions:
=========================
Error: (11/23/2011 11:30:21 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702flash10x.ocx10.3.183.10001bd62e

Error: (11/21/2011 09:18:23 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.19154001b3428

Error: (11/21/2011 09:10:14 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.19154001b3428

Error: (11/13/2011 11:12:42 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.19154001b3428

Error: (11/13/2011 11:12:32 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.19154001b3428

Error: (11/13/2011 11:07:29 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.19154001b3428

Error: (11/09/2011 07:25:21 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702flash10x.ocx10.3.183.10001bd62e

Error: (11/08/2011 10:18:23 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.19154001b3428

Error: (11/08/2011 10:18:17 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.19154001b3428

Error: (11/08/2011 09:00:32 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.19154001b3428


=========================== Installed Programs ============================

Acrobat.com (Version: 2.1.0)
Acrobat.com (Version: 2.1.0.0)
Adobe AIR (Version: 1.5.3.9130)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader 9.4.6 (Version: 9.4.6)
Agere Systems AC'97 Modem
ALPS Touch Pad Driver
America Online (Choose which version to remove)
AOL Coach Version 2.0(Build:20041026.5 en)
AOL Connectivity Services
AOL You've Got Pictures Screensaver
Broadcom 802.11 Wireless LAN Adapter
CCleaner (Version: 3.11)
Dragster Suite (Version: )
DVD Flick 1.3.0.7 (Version: 1.3.0.7)
DynoLog
FastStone Image Viewer 4.1 (Version: 4.1)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2318.1946)
Google Update Helper (Version: 1.3.21.79)
HP Integrated Wireless LAN W400-W500 Driver
InterVideo DVD Check
InterVideo WinDVD (Version: 5.0-B11.662)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Mobile Broadband Generic Drivers (Version: 2.03.06.002.14)
NVIDIA Drivers
NVIDIA nForce Drivers
OpenOffice.org 3.2 (Version: 3.2.9483)
PCI 1620 Cardbus Controller and Software (Version: 1.02.0008)
Quick Launch Buttons 5.10 B5 (Version: 5.10 B5)
QuickTime
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek RTL8139/810x Fast Ethernet NIC Driver Setup
RealUpgrade 1.1 (Version: 1.1.0)
RecordNow! (Version: 6.5.4)
Sonic Update Manager (Version: 2.9)
SoundMAX (Version: 5.12.01.4010)
TI1620/1520 (Version: 1.02.0008)
Verizon Wireless MiFi-2200 Firmware Updates (Version: 1.0.0)
Viewpoint Media Player
VLC media player 1.1.11 (Version: 1.1.11)
VZAccess Manager (Version: 7.0.10.1)
WebFldrs XP (Version: 9.50.6513)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
Xvid 1.2.1 final uninstall (Version: 1.2)

========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 1534.98 MB
Available physical RAM: 1178.77 MB
Total Pagefile: 3431.43 MB
Available Pagefile: 3241.46 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.13 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:37.25 GB) (Free:20.57 GB) NTFS
2 Drive g: (REMOVABLE D) (Removable) (Total:0.95 GB) (Free:0.84 GB) FAT

========================= Users: ========================================

User accounts for \\USER-DRXYHZGBOO

Administrator Guest HelpAssistant
SUPPORT_388945a0 User

========================= Minidump Files ==================================

No minidump file found

**** End of log ****


Also, I forgot to mention that I'm using Windows XP W/ SP 3

Thaks for your help

#4 cryptodan

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Posted 13 December 2011 - 03:08 PM

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Check "Include All Files" option.
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#5 WILD RACING

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Posted 13 December 2011 - 03:12 PM

Hope I'm getting all this right LOL

Farbar Service Scanner
Ran by User (administrator) on 13-12-2011 at 15:10:59
Microsoft Windows XP Home Edition Service Pack 3 (X86)
********************************************************

Service Check:
==============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

NetBt Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open NetBt registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open NetBt registry key. The service key does not exist.


File Check:
===========
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys
[2003-03-31 14:00] - [2008-04-13 23:51] - 0162816 ____A () 534795B713EB1B302ACBDEF92B4784F4

C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit

Connection Status:
==================
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable

**** End of log ****

#6 cryptodan

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Posted 13 December 2011 - 03:15 PM

Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.

#7 WILD RACING

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Posted 13 December 2011 - 03:18 PM

Thanks,

I will do my best to get everything I can.

Going back and forth via flash drive may take some time

#8 WILD RACING

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Posted 13 December 2011 - 03:39 PM

So far so good.

Looks like I have a copy of all logs and currently running the GMER scan now

#9 WILD RACING

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Posted 13 December 2011 - 04:51 PM

I posted the logs here....

http://www.bleepingcomputer.com/forums/topic432285.html

Hope I did it right

#10 Animal

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Posted 13 December 2011 - 04:56 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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