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Symantec Scxpx86.dll stops Internet Explorer


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#1 Ted D.

Ted D.

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Posted 13 December 2011 - 12:47 PM

I use Internet Explorer 9 (version 9.0.8112.16421) with Windows 7 and Symantec's Norton Internet Security 2012. These programs have been working compatibly for quite a while with no problem on both my desktop and laptops computers. Quite suddenly last evening my problem began on my desktop (a Mac-Pro with Boot Camp I use as a PC). Every time I start up Internet Explorer, it stops in the midst of coming up, and displays an "Internet Explorer has stopped working" message. That message window repeats every time I select either "Close program" choice. I can only get out of the loop by clicking the upper right-hand "x" on the IE window, and then the "x" on the message window. (Symantec Community Forum references this problem and suggests that "rootkit" malware may be the cause, and suggests asking Bleeping Computer.) Here is the detailed "Problem signature" I get in that message window:

Problem signature:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 9.0.8112.16421
Application Timestamp: 4d76255d
Fault Module Name: Scxpx86.dll
Fault Module Version: 10.0.4.57
Fault Module Timestamp: 4e2df8fe
Exception Code: c0000005
Exception Offset: 000492f1
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 7eb8
Additional Information 2: 7eb8682f49fd2423ae718bd22e6b940e
Additional Information 3: 36ef
Additional Information 4: 36ef96c0f885e1107600d439ab973d59

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#2 ghess1736

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Posted 14 December 2011 - 10:20 PM

I have the exact same setup, same problem, same Windows event log entry. <_<

#3 ghess1736

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Posted 14 December 2011 - 10:45 PM

FWIW, I did a Windows upgrade after posting my previous message. IE seems to be working now on my machine. I haven't checked the event log yet, but I'm back online.




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