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BSOD - A Device driver attempting to corrupt the system has been caught


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110 replies to this topic

#1 dsk6320

dsk6320

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Posted 13 December 2011 - 11:53 AM

Per cryptodan's suggestion in the original topic after running the programs he needed it was discovered 2 probems.. AFD ( Rootkit.Win32.ZAccess.k ) - infected & sptd - detected LockedFile.Multi.Generic (1) in the tdsskiller logs and a follow up topic created here with link to the original along with the steps taken in the prep guide along with new dds & gmer logs..

Below is a summory of the orig post, Thanks


What happened:

I had gotten the Vista Antivirus 2012 malware on my computer 12/1 and followed misc steps on the internet to get rid of it(mwb shows clean log now), now when i boot up in normal mode i get BSOD after about 15 seconds or so as everytings loading up.. i do recall when i first got the malware/virus i seen a black screen with alot of scrolling text on it that pretty much looked like it was going thru every file on the computer, so i did a hard boot to power off the system incase it was trying to spread

im able to boot into safe mode with no problems and safe mode with networking, but it is local only and wont allow anything to access the internet(update malwarebytes definitions, update antivirus definitions, etc)so anything i need on it i have to d/l on this one and transfer to that one using a flash drive



Computer:

Gateway GT5411E - Vista Home Premium 32 bit w/sp2, Intel Pentium D 2.80 ghz, Nvidia Geforce 7900 gs, 2gb Ram, 250gb HD


Misc suggestions from internet tried so far(all from safe mode, no particular order):

Reinstalled Video card drivers, Intel Chipset drivers, Intel pro network driver, Sigmatel HD Audio driver, Using the recovery cd that came with computer and selecting repair(couldnt find anything wrong), last known good configuration (couldnt find one), system restore (couldnt find prev restore points), bootcfg /rebuild(nothing happend that i can tell), chkdsk /r(cant open volume and relaunched windows on reboot), combofix (window opened but set there for couple hours without doing anything so i closed it), d/l and intalled bluescreenview(shows ntoskrnl.exe and raspptp.sys highlighted in red), memory test(passed), removed creative x-fi sound card, selective startup(no effect, windows only vs all), and a couple more that i dont remember off the top of my head since ive tinkered with it couple hours at a time over the last few days.


Per crytodans recomendations the following programs have also been done(logs posted in orig topic):

SUPERAntiSpyware, GMER, TDSSKiller, & DDS

Attached Files

  • Attached File  dds.txt   12.44KB   1 downloads
  • Attached File  gmer.log   3.05KB   0 downloads

Edited by dsk6320, 13 December 2011 - 11:55 AM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 18 December 2011 - 01:03 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 dsk6320

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Posted 18 December 2011 - 10:41 PM

Hello and thank you for the help.. here is the info from the new logs as requested

dds log

.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 9.0.8112.16421
Run by Donnie at 21:27:28 on 2011-12-18
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2045.1671 [GMT -6:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.cnn.com/
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5411E
mDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5411E
uInternet Settings,ProxyOverride = <local>
mSearchAssistant = hxxp://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5411E
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\google\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Veoh Web Player Video Finder: {0fbb9689-d3d7-4f7a-a2e2-585b10099bfc} - c:\program files\veoh networks\veohwebplayer\VeohIEToolbar.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
uRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [Aim6]
uRun: [Start WingMan Profiler]
uRun: [NVIDIA nTune] "c:\program files\nvidia corporation\ntune\nTuneCmd.exe" clear
uRun: [<NO NAME>]
uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messen~1\YahooMessenger.exe" -quiet
uRun: [Google Update] "c:\users\donnie\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Akamai NetSession Interface] c:\users\donnie\appdata\local\akamai\netsession_win.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [CCUTRAYICON] FactoryMode
mRun: [ShowWnd] ShowWnd.exe
mRun: [ModPS2] ModPS2Key.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [<NO NAME>]
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [iolo Startup] "c:\program files\iolo\common\lib\ioloLManager.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Copperhead] c:\program files\razer\copperhead\razerhid.exe
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [AsioReg] REGSVR32 /S CTASIO.DLL
mRun: [CTHelper] CTHELPER.EXE
mRun: [CTxfiHlp] CTXFIHLP.EXE
dRun: [DevconDefaultDB] c:\windows\system32\READREG /SILENT /FAIL=1
StartupFolder: c:\users\donnie\appdata\roaming\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\users\donnie\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {E59EB121-F339-4851-A3BA-FE49C35617C2} - c:\program files\icq6.5\ICQ.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://a1540.g.akamai.net/7/1540/52/20070501/qtinstall.info.apple.com/qtactivex/qtplugin.cab
DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} - hxxp://www.creative.com/su/ocx/15030/CTSUEng.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} - hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.0/srl_bin/sysreqlab3.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photos.walmart.com/WalmartActivia.cab
DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} - hxxp://www.systemrequirementslab.com/sysreqlab2.cab
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} - hxxp://www.acclaim.com/cabs/acclaim_v4.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {BE833F39-1E0C-468C-BA70-25AAEE55775E} - hxxp://www.systemrequirementslab.com/sysreqlab.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://www.creative.com/su/ocx/15030/CTPID.cab
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\windows\system32\CTPRES32.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
.
============= SERVICES / DRIVERS ===============
.
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608]
R3 IntelDH;IntelDH Driver;c:\windows\system32\drivers\IntelDH.sys [2006-12-26 5504]
S1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-8-17 435032]
S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-8-17 314456]
S1 ElRawDisk;ElRawDisk;c:\windows\system32\drivers\elrawdsk.sys [2008-7-16 12800]
S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
S2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2008-9-16 21504]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-8-17 20568]
S2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-8-17 55128]
S2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-8-17 44768]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 DQLWinService;DQLWinService;c:\program files\common files\intel\inteldh\nms\adpplugins\DQLWinService.exe [2006-10-29 208896]
S2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-9-16 21504]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-5-26 136176]
S2 ioloFileInfoList;iolo FileInfoList Service;c:\program files\iolo\common\lib\ioloServiceManager.exe [2008-7-26 592232]
S2 ioloSystemService;iolo System Service;c:\program files\iolo\common\lib\ioloServiceManager.exe [2008-7-26 592232]
S2 MCLServiceATL;Intel® Application Tracker;c:\program files\intel\inteldh\intel media server\shells\MCLServiceATL.exe [2006-11-18 174552]
S2 nmsgopro;GoProto Protocol Driver for NMS;c:\windows\system32\drivers\nmsgopro.sys [2006-9-27 28672]
S2 nmsunidr;UniDriver for NMS;c:\windows\system32\drivers\nmsunidr.sys [2006-10-19 7424]
S3 Creative ALchemy AL1 Licensing Service;Creative ALchemy AL1 Licensing Service;c:\program files\common files\creative labs shared\service\AL1Licensing.exe [2007-8-11 79360]
S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2010-10-22 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-9-22 1493352]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-5-26 136176]
S3 NETw2v32;Intel® PRO/Wireless 2200BG Network Connection Driver for Windows Vista;c:\windows\system32\drivers\NETw2v32.sys [2006-11-2 2589184]
S3 UsbFltr;Razer Copperhead Driver;c:\windows\system32\drivers\copperhd.sys [2009-10-7 11596]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== File Associations ===============
.
VBEFile=NOTEPAD.EXE %1
VBSFile=NOTEPAD.EXE %1
.
=============== Created Last 30 ================
.
2011-12-12 03:37:20 -------- d-----w- c:\users\donnie\appdata\roaming\SUPERAntiSpyware.com
2011-12-12 03:36:37 -------- d-----w- c:\programdata\SUPERAntiSpyware.com
2011-12-12 03:36:37 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-12-04 16:08:53 -------- d-----w- c:\program files\SigmaTel
2011-12-02 20:08:00 -------- d-s---w- C:\Combo-Fix31532C
2011-12-02 20:06:40 -------- d-s---w- C:\Combo-Fix12662C
2011-12-01 08:33:43 -------- d-s---w- C:\Combo-Fix25717C
2011-12-01 08:33:14 -------- d-s---w- C:\Combo-Fix15507C
2011-12-01 07:10:08 -------- d-s---w- C:\Combo-Fix10730C
2011-12-01 06:09:17 98816 ----a-w- c:\windows\sed.exe
2011-12-01 06:09:17 518144 ----a-w- c:\windows\SWREG.exe
2011-12-01 06:09:17 256000 ----a-w- c:\windows\PEV.exe
2011-12-01 06:09:17 208896 ----a-w- c:\windows\MBR.exe
2011-12-01 06:09:10 -------- d-s---w- C:\Combo-Fix
2011-11-29 14:40:19 6668624 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{43d6f776-8fa4-4a74-a0a4-36b4ef35090b}\mpengine.dll
.
==================== Find3M ====================
.
2011-12-04 13:08:51 409600 ----a-w- c:\windows\system32\wrap_oal.dll
2011-12-04 13:08:51 114688 ----a-w- c:\windows\system32\OpenAL32.dll
2011-11-28 18:01:25 41184 ----a-w- c:\windows\avastSS.scr
2011-11-28 17:53:53 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2011-11-28 17:52:07 55128 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2011-11-21 12:29:46 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-10-20 23:26:22 94208 ----a-w- c:\windows\system32\dpl100.dll
2011-09-20 21:02:55 905088 ----a-w- c:\windows\system32\drivers\tcpip.sys
.
============= FINISH: 21:29:09.98 ===============


attach log

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 12/26/2006 2:50:13 PM
System Uptime: 12/18/2011 9:20:00 PM (0 hours ago)
.
Motherboard: Intel Corporation | | D945GCL
Processor: Intel® Pentium® D CPU 2.80GHz | LGA 775 | 2794/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 223 GiB total, 92.858 GiB free.
D: is FIXED (NTFS) - 10 GiB total, 4.332 GiB free.
E: is CDROM ()
G: is Removable
H: is Removable
I: is Removable
J: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {ff646f80-8def-11d2-9449-00105a075f6b}
Description: pcouffin device for 32 bits systems
Device ID: ROOT\PCOUFFIN\0000
Manufacturer: VSO Software
Name: pcouffin device for 32 bits systems
PNP Device ID: ROOT\PCOUFFIN\0000
Service: pcouffin
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
.
Update for Microsoft Office 2007 (KB2508958)
3DMark06
AC3Filter (remove only)
Activation Assistant for the 2007 Microsoft Office suites
Adobe AIR
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash Player 10 Plugin
Adobe Flash Player 11 ActiveX
Adobe Help Center 1.0
Adobe Media Player
Adobe Photoshop CS2
Adobe Reader 8.3.1
Adobe Reader Chinese Traditional Fonts
Adobe Stock Photos 1.0
AIM 6.0
Akamai NetSession Interface
Akamai NetSession Interface Service
ALchemy
Alien Skin Eye Candy 5 Impact
Alien Skin Eye Candy 5 Nature
Alien Skin Eye Candy 5 Textures
Alien Skin Xenofex 2.0
Amazon MP3 Downloader 1.0.10
AnyDVD
AutoHotkey 1.0.47.00
avast! Free Antivirus
AVS Disc Creator version 3.2
AVS DV to DVD 1.2
AVS DVD Copy version 2.1
AVS DVDMenu Editor 1.2.1.19
AVS Video Converter 6
AVS4YOU Software Navigator 1.2
Bejeweled 2 Deluxe
BigFix
Blasterball 3
bodybugg Software
Browser Address Error Redirector
CCleaner
Cheetah DVD Burner
Chuzzle Deluxe
ConvertXtoDVD 2.1.3.160
Creative ALchemy (X-Fi Edition)
Creative ALchemy for X-Fi (Shared Components)
Creative Audio Console
Creative Sound Blaster Properties
CSS3 Menu
D3DX10
Deluxe Menus
Digital Media Reader
Diner Dash
DivX Converter
DivX Plus DirectShow Filters
DivX Setup
DivX Version Checker
Dvr Client Program
Entropia Universe
Eye Candy 4000
G15_TeamSpeak (NSIS)
Gateway Game Console
Gateway Recovery Center Installer
Google Chrome
Google Earth Plug-in
Google Update Helper
HandBrake 0.9.5
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
ICQ6.5
IMM4 VCM Codec 1.0.0.10
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
Intel® PRO Network Connections 11.2.0.69
Intel® Viiv™ Software
iolo technologies' System Mechanic Professional
Java Auto Updater
Java™ 6 Update 26
JEOPARDY
Junk Mail filter update
Launchpad Enhanced
LimeWire 4.12.11
Logitech G15 Keyboard Software 1.04
Logitech Gaming Software
Magic M4A to MP3 Converter 3.1
MagicMask
Malwarebytes' Anti-Malware version 1.51.2.1300
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Digital Image Library 9 - Blocker
Microsoft Digital Image Starter Edition 2006
Microsoft Digital Image Starter Edition 2006 Editor
Microsoft Digital Image Starter Edition 2006 Library
Microsoft Flight Simulator X Photo Scenery Display Update
Microsoft Money 2006
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office FrontPage 2003
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.5
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
Move Media Player
MSVCRT
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
NASCAR® Racing 2003 Season
NR2005 Mod
NVIDIA Display Control Panel
NVIDIA Drivers
NVIDIA nTune
Octoshape add-in for Adobe Flash Player
OGA Notifier 2.0.0048.0
OpenAL
Pavtube DVD Ripper version 3.6.1.2185
Penguins!
Polar Bowler
Polar Golfer
Power2Go 5.0
PS2 Multimedia Keyboard Driver
Punch! Professional Home Design - Platinum
Razer Copperhead
rFactor (remove only)
SCRABBLE
SecondLife (remove only)
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2553074)
Security Update for 2007 Microsoft Office System (KB2553089)
Security Update for 2007 Microsoft Office System (KB2553090)
Security Update for 2007 Microsoft Office System (KB2584063)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft Office Excel 2007 (KB2553073)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Segoe UI
SigmaTel Audio
Soft Data Fax Modem with SmartCP
Star Wars Galaxies
SUPERAntiSpyware
System Requirements Lab
UltraISO Premium V8.6
Unity Web Player
Unix Utilities for Yahoo! Widgets
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VC80CRTRedist - 8.0.50727.6195
Ventrilo Client
Veoh Web Player Beta
VeohTV BETA
Viewpoint Media Player
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
WinRAR archiver
WModem Driver Installer
Wondershare DVD Ripper Platinum(Build 3.2.53) Trial Version
Yahoo! Install Manager
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Widgets
.
==== Event Viewer Messages From Past Week ========
.
12/18/2011 9:21:26 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: aswSnx aswSP aswTdi ElbyCDIO ElRawDisk FileDisk i8042prt kctoalxj SASDIFSV SASKUTIL spldr Wanarpv6
12/18/2011 9:21:26 PM, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
12/18/2011 9:21:26 PM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
12/18/2011 9:21:26 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
12/18/2011 9:21:18 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
12/18/2011 9:21:17 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
12/18/2011 9:21:12 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
12/18/2011 9:21:09 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
12/18/2011 9:21:00 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
12/18/2011 9:20:30 PM, Error: Microsoft-Windows-TerminalServices-LocalSessionManager [1048] - Terminal Service start failed. The relevant status code was This service cannot be started in Safe Mode .
12/18/2011 9:20:30 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service TermService with arguments "" in order to run the server: {F9A874B6-F8A8-4D73-B5A8-AB610816828B}
12/12/2011 10:52:24 PM, Error: Service Control Manager [7031] - The SAS Core Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
12/11/2011 8:00:54 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: aswSnx aswSP aswTdi ElbyCDIO ElRawDisk FileDisk i8042prt kctoalxj spldr Wanarpv6
12/11/2011 7:55:32 PM, Error: Microsoft-Windows-Bits-Client [16392] - The BITS service failed to start. Error 2147952450.
12/11/2011 7:55:04 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: i8042prt kctoalxj sptd
12/11/2011 7:53:49 PM, Error: Service Control Manager [7001] - The Intel® Remoting Service service depends on the SSDP Discovery service which failed to start because of the following error: The dependency service or group failed to start.
12/11/2011 7:53:48 PM, Error: Service Control Manager [7001] - The UPnP Device Host service depends on the HTTP service which failed to start because of the following error: The device does not recognize the command.
12/11/2011 7:53:48 PM, Error: Service Control Manager [7001] - The SSDP Discovery service depends on the HTTP service which failed to start because of the following error: The device does not recognize the command.
12/11/2011 7:53:48 PM, Error: Service Control Manager [7001] - The srv2 service depends on the srvnet service which failed to start because of the following error: The device does not recognize the command.
12/11/2011 7:53:48 PM, Error: Service Control Manager [7001] - The srv service depends on the srv2 service which failed to start because of the following error: The dependency service or group failed to start.
12/11/2011 7:53:48 PM, Error: Service Control Manager [7001] - The Server service depends on the srv service which failed to start because of the following error: The dependency service or group failed to start.
12/11/2011 7:53:48 PM, Error: Service Control Manager [7001] - The Print Spooler service depends on the HTTP service which failed to start because of the following error: The device does not recognize the command.
12/11/2011 7:53:48 PM, Error: Service Control Manager [7001] - The Intel® Viiv™ Media Server service depends on the SSDP Discovery service which failed to start because of the following error: The dependency service or group failed to start.
12/11/2011 7:53:48 PM, Error: Service Control Manager [7001] - The Function Discovery Resource Publication service depends on the HTTP service which failed to start because of the following error: The device does not recognize the command.
12/11/2011 7:53:48 PM, Error: Service Control Manager [7000] - The srvnet service failed to start due to the following error: The device does not recognize the command.
12/11/2011 7:53:48 PM, Error: Service Control Manager [7000] - The HTTP service failed to start due to the following error: The device does not recognize the command.
12/11/2011 7:51:41 PM, Error: sptd [4] - Driver detected an internal error in its data structures for .
.
==== End Of File ===========================

#4 gringo_pr

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Posted 18 December 2011 - 11:32 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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#5 dsk6320

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Posted 19 December 2011 - 12:35 AM

getting ready to run the combofix, but i remembered in the log i posted that it says superantispyware was running(sascore.exe), ive tried ending the program thru the task manager and it wont close out that program. it just keeps coming back(im in safe mode).. will it be ok to leave it or can you advise how to stop it plz?

#6 gringo_pr

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Posted 19 December 2011 - 12:50 AM

Hello


go ahead and run it


gringo
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#7 dsk6320

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Posted 19 December 2011 - 01:03 AM

i got a warning window popped up saying avast antivirus was running and i need to disable it before clicking ok.. problem is im not seeing it in the task tray and its not listed as running on the task manager?

#8 dsk6320

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Posted 19 December 2011 - 01:09 AM

according to the task manager "services tab" avast is stopped.. should i uninstall it? i the infected computer physically disconnected from the internet until fixed so should be no problems with anything getting it while repairs are under way

#9 gringo_pr

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Posted 19 December 2011 - 01:37 AM

go ahead and run it


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#10 dsk6320

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Posted 19 December 2011 - 02:58 AM

just quick update, its still scanning for infected files.. has been going for 1 hour now. will head off to bed and let it run and post back when i get up later this morning

#11 gringo_pr

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Posted 19 December 2011 - 03:04 AM

no problem as I am going to sleep soon also


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#12 dsk6320

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Posted 19 December 2011 - 11:14 AM

i guess the program is froze up?, 8 hours and its still on the same scanning for infected files screen that it was on when the program first lauched(there is a flashing curser though).. per instructions i launched it and havent touched the computer since

#13 gringo_pr

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Posted 19 December 2011 - 02:17 PM

Hello


restart the computer and see if the scan continues

gringo
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#14 dsk6320

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Posted 19 December 2011 - 02:51 PM

i restarted the computer and after the loading screen where the green bar goes across it brought up the BSOD, once it rebooted again and booted up into safe mode theres a recycle bin window that popped up saying "the recycle bin on C:\is corrupted. do you want to empty the recycle bin for this drive?" (i clicked yes)

this was the info from the error window thta popped up, once rebooted in safe mode the combofix didt continue scanning.. do you want me to relaunch it again now?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: A5744503
BCP3: 80699904
BCP4: 80699600
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini121911-01.dmp
C:\Users\Donnie\AppData\Local\Temp\WER-55115-0.sysdata.xml
C:\Users\Donnie\AppData\Local\Temp\WER672B.tmp.version.txt

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#15 gringo_pr

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Posted 20 December 2011 - 03:10 AM

Yes rerun combofix once more


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