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Unstable PC! Possible Malware/Spyware Infection - Need Assistance!


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#1 dstix11

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Posted 12 December 2011 - 09:58 PM

Hello,
I'm new to this forum. I would welcome any help with my unstable, quirky laptop. I'm not sure if my system is viral or not?? Here are some examples of things I've noticed.


Current Issues:
1. Microsoft Updates - use to work, now the icon appears for a brief second on boot-up then disappears...like its being blocked by another program that's loading or something?? (Haven't been able to update in months)
2. Other Updates - use to get Adobe Flash, Java and other pop up program updates (Haven't seen those in awhile)
3. Malwarebytes throws an error when running (not sure ? it is - I have to push "Don't Send"). Did a re-install of MBAM and still have intermittent issues during scans.
4. Browser redirects occasionally...perhaps because of Firefox add-ons (AdBlock Plus & NoScript)??
5. Extremely slow system boot up with screen flashes occasionally (sometimes takes 7-10 minutes to load tray icons and connect to the internet)


Past Issues:
1. Malwarebytes detected PUM.BAD.PROXY 3 days in a row (quarantined & deleted but continued to return). I don't use a proxy and web searches are useless for that specific virus.
2. Avast! detected Win32:Agent.AIFY.Trj in C:\hiberfil.sys during boot time scan (I disabled hibernation and that problem went away and hasn't returned). :thumbup2: Avast! forums seemed to indicate that can be a false positive perhaps..
3. Avast! also detected several Java:Agent-AEH[Expl] and JSON\Threadparser.class viruses during scans in the past (ALL those have been deleted by Avast! successfully and have not returned) :thumbup2:


**Please Note - All anti-virus, spyware and malware programs are on a daily schedule and always up to date. I also use additional protection (listed below).


Again, I'm not sure if I'm infected, but thought I would reach out to see.

Thank you BleepingComputer,
[System] WINXP Pro SP3, Windows Firewall, Malwarebytes, Super Anti-Spyware, Avast!, WinPatrol, SpywareBlaster, NoScript, AdBlock Plus
regards, dstix11
 

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#2 Broni

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Posted 13 December 2011 - 12:32 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 dstix11

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Posted 15 December 2011 - 12:02 AM

I have followed the instructions given and posted new results to the proper forum.

Thank you for your direction :thumbup2:
regards, dstix11
 

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#4 boopme

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Posted 15 December 2011 - 10:43 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 3 - 5 days and ALL logs are amswered.

To avoid confusion, I am closing this topic.
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