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Help with removal of hijacker after Win7 security virus removal


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14 replies to this topic

#1 BeachyBum

BeachyBum

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Posted 12 December 2011 - 09:13 PM

Hey there experts =)

My son clicked something a few days ago, giving us the Win 7 security virus. I followed the directions here, and removed it with malwarebytes.
Everything was running smoothly.

Today I get home and see that my browsers (all of them, firefox, chrome) are being redirected. When they are being redirected my McAfee detects a virus and removes it, yet it continues to happen. After much reading, here and on other computer boards ... there seems to be something leftover from that virus that isn't always detected? From what I've read, there's a possibility there's a virus in the MBR ?

I do not have a Windows 7 disc, as this came pre-installed, nor do I have a recovery disc. All advice points towards running combofix, although all that advice comes saying 'DO NOT RUN combofix unless instructed to do so by a professional'

Well? You guys are the professionals so here I am. You're my last resort to getting this fixed, sans taking it into a shop which I'm REALLY trying to avoid. ;)

I do work a full time job, so my responses may not be immediate, but I will check daily or multiple times daily when I can and follow your directions ... if you can and are willing to help!

Thanks in advance!

Beachy

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#2 Broni

Broni

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Posted 13 December 2011 - 12:33 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 BeachyBum

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Posted 13 December 2011 - 10:43 PM

Broni, thank you so much for responding. Below are the items you asked me to post:

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
ESET Online Scanner v3
McAfee SecurityCenter
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 20
Java™ 6 Update 26
Out of date Java installed!
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

MiniToolBox by Farbar
Ran by Alli (administrator) on 13-12-2011 at 20:46:57
Microsoft Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0
========================= Hosts content: =================================
::1 localhost


127.0.0.1 localhost

========================= IP Configuration: ================================

Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Loopback Pseudo-Interface 1" forwarding=disabled advertise=disabled mtu=1492 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Local Area Connection" forwarding=disabled advertise=disabled mtu=1492 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Alli-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 84-2B-2B-99-C0-1D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5507:8d40:b303:e032%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, December 11, 2011 1:27:36 AM
Lease Expires . . . . . . . . . . : Wednesday, December 14, 2011 4:32:41 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 243542827
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-0F-0F-51-84-2B-2B-99-C0-1D
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: myrouter.home
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.47.147
74.125.47.106
74.125.47.104
74.125.47.99
74.125.47.105
74.125.47.103


Pinging google.com [74.125.45.104] with 32 bytes of data:
Reply from 74.125.45.104: bytes=32 time=49ms TTL=52
Reply from 74.125.45.104: bytes=32 time=46ms TTL=52

Ping statistics for 74.125.45.104:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 49ms, Average = 47ms
Server: myrouter.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.180.149
209.191.122.70
72.30.2.43
98.137.149.56


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=67ms TTL=56
Reply from 209.191.122.70: bytes=32 time=66ms TTL=56

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 66ms, Maximum = 67ms, Average = 66ms
Server: myrouter.home
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
10...84 2b 2b 99 c0 1d ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 276
192.168.1.2 255.255.255.255 On-link 192.168.1.2 276
192.168.1.255 255.255.255.255 On-link 192.168.1.2 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
10 276 fe80::/64 On-link
10 276 fe80::5507:8d40:b303:e032/128
On-link
1 306 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog5 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/13/2011 08:10:27 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2110

Start Time: 01ccb9f7ab31409d

Termination Time: 344

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (12/13/2011 00:36:09 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (12/10/2011 11:25:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 15.0.874.121, time stamp: 0x4ec1cf8b
Faulting module name: WindowsNotifierOnline.dll, version: 1.0.0.7, time stamp: 0x4ee0fb6f
Exception code: 0xc0000005
Fault offset: 0x0000c1a0
Faulting process id: 0x1964
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

Error: (12/10/2011 11:05:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: MSHTML.dll, version: 9.0.8112.16437, time stamp: 0x4e5eef87
Exception code: 0xc0000005
Fault offset: 0x0019a3fc
Faulting process id: 0x2ae0
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (11/25/2011 01:51:19 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: c48

Start Time: 01ccab94435b628b

Termination Time: 5

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id: 722a76e3-1796-11e1-8a1b-842b2b99c01d

Error: (11/21/2011 08:29:45 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 15.0.874.121 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 918

Start Time: 01cca89dba9eeddf

Termination Time: 5

Application Path: C:\Users\Alli\AppData\Local\Google\Chrome\Application\chrome.exe

Report Id: 6f31af8b-14a9-11e1-8a29-842b2b99c01d

Error: (11/19/2011 04:56:43 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {9b3cb953-6fd2-43c1-8acf-8875bfa9bc22}

Error: (11/11/2011 09:39:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmpnetwk.exe, version: 12.0.7601.17514, time stamp: 0x4ce7ae7f
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0x0000046b
Fault offset: 0x000000000000cacd
Faulting process id: 0x1528
Faulting application start time: 0xwmpnetwk.exe0
Faulting application path: wmpnetwk.exe1
Faulting module path: wmpnetwk.exe2
Report Id: wmpnetwk.exe3

Error: (11/07/2011 05:02:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: YahooMessenger.exe, version: 10.0.0.1270, time stamp: 0x4c053ffe
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0000005
Fault offset: 0x0002e39e
Faulting process id: 0x1248
Faulting application start time: 0xYahooMessenger.exe0
Faulting application path: YahooMessenger.exe1
Faulting module path: YahooMessenger.exe2
Report Id: YahooMessenger.exe3

Error: (10/24/2011 02:59:13 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 15f8

Start Time: 01cc92790047676a

Termination Time: 363

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:


System errors:
=============
Error: (12/13/2011 06:57:54 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/13/2011 06:57:40 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/13/2011 06:57:39 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/13/2011 06:57:35 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/13/2011 06:57:14 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/13/2011 06:57:14 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/13/2011 06:57:11 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/13/2011 06:57:11 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/13/2011 06:57:07 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/13/2011 06:57:06 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.


Microsoft Office Sessions:
=========================
Error: (12/13/2011 08:10:27 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16421211001ccb9f7ab31409d344C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (12/13/2011 00:36:09 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (12/10/2011 11:25:45 PM) (Source: Application Error)(User: )
Description: chrome.exe15.0.874.1214ec1cf8bWindowsNotifierOnline.dll1.0.0.74ee0fb6fc00000050000c1a0196401ccb7bce3107500C:\Users\Alli\AppData\Local\Google\Chrome\Application\chrome.exeC:\ProgramData\WindowsNotifierOnline.dll30f2ecfd-23b0-11e1-8a1b-842b2b99c01d

Error: (12/10/2011 11:05:40 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dMSHTML.dll9.0.8112.164374e5eef87c00000050019a3fc2ae001ccb7b9ffdb8f20C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\system32\MSHTML.dll633ea547-23ad-11e1-8a1b-842b2b99c01d

Error: (11/25/2011 01:51:19 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16421c4801ccab94435b628b5C:\Program Files (x86)\Internet Explorer\iexplore.exe722a76e3-1796-11e1-8a1b-842b2b99c01d

Error: (11/21/2011 08:29:45 PM) (Source: Application Hang)(User: )
Description: chrome.exe15.0.874.12191801cca89dba9eeddf5C:\Users\Alli\AppData\Local\Google\Chrome\Application\chrome.exe6f31af8b-14a9-11e1-8a29-842b2b99c01d

Error: (11/19/2011 04:56:43 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {9b3cb953-6fd2-43c1-8acf-8875bfa9bc22}

Error: (11/11/2011 09:39:22 PM) (Source: Application Error)(User: )
Description: wmpnetwk.exe12.0.7601.175144ce7ae7fKERNELBASE.dll6.1.7601.176514e21213c0000046b000000000000cacd152801cca0e202957d7eC:\Program Files\Windows Media Player\wmpnetwk.exeC:\Windows\system32\KERNELBASE.dll86953d87-0cd7-11e1-b04c-842b2b99c01d

Error: (11/07/2011 05:02:01 PM) (Source: Application Error)(User: )
Description: YahooMessenger.exe10.0.0.12704c053ffentdll.dll6.1.7601.175144ce7ba58c00000050002e39e124801cc8c65a5e2a3aeC:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exeC:\Windows\SysWOW64\ntdll.dll1e7242e6-098c-11e1-8a3e-842b2b99c01d

Error: (10/24/2011 02:59:13 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.1642115f801cc92790047676a363C:\Program Files (x86)\Internet Explorer\iexplore.exe


=========================== Installed Programs ============================

ABBYY FineReader 9.0 Sprint (Version: 9.01.513.58212)
Adobe AIR (Version: 2.7.0.19480)
Adobe Flash Player 11 ActiveX (Version: 11.0.1.152)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.1.102.55)
Adobe Reader 9.4.6 (Version: 9.4.6)
AI RoboForm (All Users)
Apple Application Support (Version: 1.5.1)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.2.120)
Bonjour (Version: 2.0.5.0)
CameraHelperMsi (Version: 13.25.1010.0)
CCleaner (Version: 3.08)
Consumer In-Home Service Agreement (Version: 2.0.0)
D3DX10 (Version: 15.4.2368.0902)
Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup - Support Software (Version: 9.4.60)
Dell DataSafe Local Backup (Version: 9.4.60)
Dell DataSafe Online (Version: 1.2.0011)
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell V310-V510 Series
DirectXInstallService (Version: 9.0.2)
EMC 10 Content (Version: 1.0.035)
EMCGadgets64 (Version: 1.0.302)
Emergence Viewer 1.5.0.3
Epson CreativeZone
Epson Easy Photo Print 2 (Version: 2.2.0.0)
Epson Easy Photo Print Plug-in for PMB(Picture Motion Browser) (Version: 1.00.0000)
Epson Easy Photo Print Plug-in for Windows Live Photo Gallery
Epson Easy Photo Print Plug-in for Windows Live Photo Gallery Setup (Version: 1.00.0000)
Epson FAX Utility (Version: 1.10.00)
EPSON Scan
EPSON WorkForce 320 Series Printer Uninstall
erLT (Version: 1.20.138.34)
ESET Online Scanner v3
Facebook Video Calling 1.0.0.8953 (Version: 1.0.8953)
Firestorm-Beta-Mesh (remove only)
Free RAR Extract Frog (Version: 2.70)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2318.1946)
Google Update Helper (Version: 1.3.21.79)
GoToAssist 8.0.0.514
Intel® Control Center (Version: 1.2.0.1006)
Intel® Rapid Storage Technology (Version: 9.5.0.1037)
iTunes (Version: 10.2.2.14)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 20 (64-bit) (Version: 6.0.200)
Java™ 6 Update 20 (Version: 6.0.200)
Java™ 6 Update 26 (Version: 6.0.260)
Junk Mail filter update (Version: 15.4.3502.0922)
Logitech Vid HD (Version: 7.2 (7248))
Logitech Webcam Software (Version: 2.0)
LWS Facebook (Version: 13.20.1166.0)
LWS Gallery (Version: 13.20.1166.0)
LWS Help_main (Version: 13.27.1020.0)
LWS Launcher (Version: 13.27.1020.0)
LWS Motion Detection (Version: 13.20.1176.0)
LWS Pictures And Video (Version: 13.25.1010.0)
LWS Twitter (Version: 13.20.1166.0)
LWS Video Mask Maker (Version: 13.10.1216.0)
LWS VideoEffects (Version: 13.25.1005.0)
LWS Webcam Software (Version: 13.20.1168.0)
LWS WLM Plugin (Version: 1.20.1166.0)
LWS YouTube Plugin (Version: 13.20.1166.0)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
McAfee SecurityCenter (Version: 11.0.623)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Corporation (Version: 9.1.0.0)
Microsoft IntelliPoint 8.1 (Version: 8.15.406.0)
Microsoft IntelliType Pro 8.2 (Version: 8.20.469.0)
Microsoft LifeCam (Version: 3.22.270.0)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Search Enhancement Pack (Version: 3.0.133.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Store Download Manager (Version: 2.6.3411.2)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.58299)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 8.0 (x86 en-US) (Version: 8.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Multimedia Card Reader (Version: 1.4.915.1)
NVIDIA Drivers (Version: 1.10)
NVIDIA PhysX (Version: 9.09.0814)
OpenOffice.org 3.2 (Version: 3.2.9502)
Phoenix Viewer 1.5.2.1185
Picasa 3 (Version: 3.8)
QuickTime (Version: 7.69.80.9)
Realtek High Definition Audio Driver (Version: 6.0.1.5953)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.0)
Roxio Central Audio (Version: 3.8.0)
Roxio Central Copy (Version: 3.8.0)
Roxio Central Core (Version: 3.8.0)
Roxio Central Data (Version: 3.8.0)
Roxio Central Tools (Version: 3.8.0)
Roxio Easy CD and DVD Burning (Version: 10.3)
Roxio Easy CD and DVD Burning (Version: 10.3.106)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio File Backup (Version: 1.3.0)
Roxio Update Manager (Version: 6.0.0)
SAFARI Montage Media Player (Version: 4.1.70)
SecondLifeProjectViewer (remove only)
SecondLifeViewer2 (remove only)
Skype™ 5.5 (Version: 5.5.124)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
SpeedFan (remove only)
THX TruStudio PC (Version: 1.0)
TweetDeck (Version: 0.37.5)
Unity Web Player (Version: 2.5.5b4_50)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553455) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
Update for Microsoft Outlook Social Connector (KB2583935)
VD64Inst (Version: 1.00.0000)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Mobile Device Center (Version: 6.1.6965.0)
Windows Mobile Device Center Driver Update (Version: 6.1.6965.0)
Yahoo! Messenger
Yahoo! Software Update

========================= Memory info: ===================================

Percentage of memory in use: 25%
Total physical RAM: 8151.08 MB
Available physical RAM: 6091.63 MB
Total Pagefile: 16300.35 MB
Available Pagefile: 12350.31 MB
Total Virtual: 4095.88 MB
Available Virtual: 3968.54 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:920.59 GB) (Free:841.79 GB) NTFS

========================= Users: ========================================

User accounts for \\ALLI-PC

Administrator Alli Guest


**** End of log ****

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-12-13 22:40:09
Windows 6.1.7601 Service Pack 1
Running: dsu7cgeo.exe


---- Files - GMER 1.0.15 ----

File C:\Windows\SoftwareDistribution\DataStore\Logs\tmp.edb 524288 bytes

---- EOF - GMER 1.0.15 ----


Hmmmm the gmer log doesn't look too complete .... I'll run that again and post but it might take me a bit.

#4 Broni

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Posted 13 December 2011 - 11:23 PM

You're fine with GMER.
I still need Malwarebytes log.

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#5 BeachyBum

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Posted 14 December 2011 - 12:31 AM

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-12-14 00:29:49
Windows 6.1.7601 Service Pack 1
Running: dsu7cgeo.exe


---- Files - GMER 1.0.15 ----

File C:\ProgramData\McAfee\VirusScan\Quarantine\7dbcd16361531b0.bup 3072 bytes
File C:\ProgramData\McAfee\VirusScan\Quarantine\7dbcd1636163e40.bup 3072 bytes

---- EOF - GMER 1.0.15 ----

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8367

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

12/13/2011 8:54:46 PM
mbam-log-2011-12-13 (20-54-46).txt

Scan type: Quick scan
Objects scanned: 180104
Time elapsed: 3 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Thank you SO much for looking at this :)

#6 Broni

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Posted 14 December 2011 - 12:33 AM

Which browser is getting redirected?

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan:
Posted Image

On completion of the scan click "Save log", save it to your desktop and post in your next reply:
Posted Image

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#7 BeachyBum

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Posted 14 December 2011 - 12:41 AM

aswMBR version 0.9.8.986 Copyright© 2011 AVAST Software
Run date: 2011-12-14 00:36:00
-----------------------------
00:36:00.251 OS Version: Windows x64 6.1.7601 Service Pack 1
00:36:00.251 Number of processors: 8 586 0x1E05
00:36:00.252 ComputerName: ALLI-PC UserName: Alli
00:36:02.254 Initialize success
00:36:51.303 AVAST engine defs: 11121302
00:36:58.178 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
00:36:58.180 Disk 0 Vendor: ST310005 CC46 Size: 953869MB BusType: 8
00:36:58.210 Disk 0 MBR read successfully
00:36:58.212 Disk 0 MBR scan
00:36:58.216 Disk 0 Windows VISTA default MBR code
00:36:58.218 Service scanning
00:37:02.703 Modules scanning
00:37:02.706 Disk 0 trace - called modules:
00:37:02.729 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
00:37:02.733 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8007e6f060]
00:37:02.735 3 CLASSPNP.SYS[fffff8800185143f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa8007b10050]
00:37:09.661 AVAST engine scan C:\Windows
00:37:12.201 AVAST engine scan C:\Windows\system32
00:38:58.085 AVAST engine scan C:\Windows\system32\drivers
00:39:16.336 AVAST engine scan C:\Users\Alli
00:40:34.148 Disk 0 MBR has been saved successfully to "C:\Users\Alli\Desktop\MBR.dat"
00:40:34.155 The log file has been saved successfully to "C:\Users\Alli\Desktop\aswMBR.txt"

#8 Broni

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Posted 14 December 2011 - 12:42 AM

Which browser is getting redirected?

...

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#9 BeachyBum

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Posted 14 December 2011 - 01:05 AM

Oh I'm sorry, both Firefox and Chrome are getting redirected, I haven't tested IE but will now.

#10 BeachyBum

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Posted 14 December 2011 - 01:08 AM

Yes IE is getting redirected as well. They don't get redirected each time, but 90% of the time when searching from google or bing ... if i click a link on the result page, it's redirected to http:// 63.209 .69. 107 which also seems to say 'get-answers-fast.com' and others like that?

Edited by BeachyBum, 14 December 2011 - 01:09 AM.


#11 BeachyBum

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Posted 14 December 2011 - 01:12 AM

Broni, thank you for all your help so far. I have to get up for work in 5 hours so I must get to bed ... but I'll check in tomorrow evening to see if there's anything else you need me to do.

I'm very appreciative you guys are here and so willing to help ;)

#12 Broni

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Posted 14 December 2011 - 05:23 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#13 BeachyBum

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Posted 14 December 2011 - 09:17 PM

Sorry I haven't responded ... that f*cking Win7 antivirus virus came back and completely hijacked me. I followed the instructions you guys have posted here (thank goodness for yahoo file transfer to get Rkill) ...

I'm going to give it tonight to see if I get re-hijacked. Plus, I'm exhausted and need to do this with a calm, clear head, of which I don't have at the moment.

If I am still being redirected, would you like me to follow all the steps as they are in this thread again? Since I've had to do other virus removal? Or will things still be the same and I should pick up starting at step 6 in the guide?

Thanks again for your input.

Beachy

#14 Broni

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Posted 14 December 2011 - 09:20 PM

I strongly suggest you follow my previous reply no matter what.

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#15 BeachyBum

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Posted 15 December 2011 - 09:16 PM

OK i've completed the other steps and made a new thread, posted here http://www.bleepingcomputer.com/forums/topic432691.html/page__p__2511298__fromsearch__1#entry2511298




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