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Comuter will not boot


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6 replies to this topic

#1 oneball77

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Posted 12 December 2011 - 07:30 PM

A buddy from work asked me to fix his Dell Latitude D600. At startup explorer would not run so he had no icons, toolbar or task manager. I found, through google, a link to fix that. I dont remember exactly but I had to remove explorer.exe from one of the registry entries. Worked great I was able to reboot to a working desktop, install malwarebytes and run it. It found a few hundred infected entries. Cleaned and rebooted, scanned and it found 1 infected embedded in the fonts directory. Cleaned and rebooted, scanned and found the same object. I did this 6 or 7 times before I decided to try Kaspersky Rescue Disk. So I downloaded KCD and put it on a usb. When I booted into KCD and started it, it froze while loading modules, specifically "raid456". After 15-20min of this I shut the computer down and rebooted normally. The bios loaded but nothing after that. Tried again and again but would not boot. When it powers on the HDD light will blink a few times and then stop. I was able to run Avira Recovery through usb and it did find 8 more infected files including one with same name as the one the kept popping up in the fonts directory. So, I think I got the bad juju out of it at least. But I still can not get it to boot. I ran chkdsk /r with no luck and mbrwork(option #5) through ubcd with no luck. I dont know what to try next. Any help is appreciated.

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#2 HelpBot

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Posted 18 December 2011 - 07:35 PM

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#3 oneball77

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Posted 18 December 2011 - 10:35 PM

The computer will not boot to windows, so I cant run any of these programs. Maybe I posted in the wrong area but since this started with malware removal I figured this would be my best option. The computer is running xp pro 32bit. I do not have the original installation disks but I do have a copy of xp pro 32bit.

Edited by oneball77, 18 December 2011 - 10:37 PM.


#4 Elise

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Posted 07 January 2012 - 08:47 AM

This topic was not replied to because you did not click the link in HelpBots reply.

Please let me know if you still need help with this issue.

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#5 oneball77

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Posted 09 January 2012 - 11:09 PM

I thought I did follow the link but maybe not. The issue is not resolved. I did, however, install a second windows os on the computer and was able to get it to boot to that. I would like to know what went wrong with it and how to fix it. I have given him the computer back though.

#6 Elise

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Posted 10 January 2012 - 04:14 AM

Without having more information that is hard to say. However, most likely the rescue CDs took out one or more crucial files. These CDs scan the file system, but not the registry, and they are capable of deleting important system files that should be replaced instead.

regards, Elise


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#7 Elise

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Posted 26 January 2012 - 05:12 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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