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IE 9 Privacy Settings Reset to "Accept All Cookies"

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12 replies to this topic

#1 TheProgramer


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Posted 12 December 2011 - 05:44 PM

Every time I run IE 9 my privacy settings reset to "Accept all Cookies".

I have run both Spybot Search and Destroy and Malawarebytes several times each time updating them before scanning, and they've not fixed the problem. Please help.

Here is my hijack this log (also attached):

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:42:30 PM, on 12/12/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
D:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.blizzard.com/en-us/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [amd_dc_opt] C:\Program Files (x86)\AMD\Dual-Core Optimizer\amd_dc_opt.exe
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [Steam] "D:\Program Files\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [Akamai NetSession Interface] C:\Users\Caleb\AppData\Local\Akamai\netsession_win.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: Garmin Communicator Plug-In - https://static.garmincdn.com/gcp/ie/
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Acronis System Backup (acrosysbackup_exJ2rTliAtja) - Unknown owner - C:\Windows\system32\wirepots.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: lxdxCATSCustConnectService - Lexmark International, Inc. - C:\Windows\system32\spool\DRIVERS\x64\3\\lxdxserv.exe
O23 - Service: lxdx_device - - C:\Windows\system32\lxdxcoms.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: O2Micro Flash Memory Card Service (o2flash) - O2Micro International - C:\Program Files (x86)\O2Micro Flash Memory Card Driver\o2flash.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

End of file - 8373 bytes

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#2 TheProgramer

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Posted 14 December 2011 - 01:08 AM

I also am experienceing a Google Redirect problem that neither Spybot nor Malawarebytes are able to remove. Perhaps it's related?

Edited by TheProgramer, 14 December 2011 - 01:08 AM.

#3 TheProgramer

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Posted 16 December 2011 - 01:02 PM

I ran the updated TDSS Killer Program and it found "Sptd" and I deleted it. I then ran updated Malawarebytes and Spybot S&D. It has made no differences in either the google re-direct or IE9 changes. I have found that the two are connected however, if I change my cookies to medium high I am no longer re-directed. But as before the changes revert when I re-launch IE9.

But Malwarebytes keeps finidng PUP.BitMiner (c:\\Windows\assemly\temp\kwrd.dll) and I keep remvoing it but it shows up each time I scan again!!

Edited by TheProgramer, 17 December 2011 - 01:00 AM.

#4 HelpBot


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Posted 18 December 2011 - 05:45 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

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Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

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#5 TheProgramer

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Posted 20 December 2011 - 03:19 PM

Every time I run IE 9 my privacy settings reset to "Accept all Cookies".
I also am experienceing a Google Redirect problem.

Neither Spybot nor Malawarebytes are able to remove these problems.
But Malwarebytes keeps finidng PUP.BitMiner (c:\\Windows\assemly\temp\kwrd.dll) and I keep remvoing it but it shows up each time I scan again!!

DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Caleb at 15:14:43 on 2011-12-20
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.4094.2340 [GMT -5:00]
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\SysWOW64\svchost.exe -k Akamai
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe
C:\Program Files (x86)\O2Micro Flash Memory Card Driver\o2flash.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
D:\Program Files\Steam\steam.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
D:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Common Files\Steam\SteamService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
D:\Program Files\iTunes\iTunes.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\A3DUtility.exe
C:\Program Files\Windows NT\Accessories\wordpad.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://us.blizzard.com/en-us/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
TB: {32099AAC-C132-4136-9E9A-4E364A424E17} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB: {1392B8D2-5C05-419F-A8F6-B9F15A596612} - No File
TB: {30F9B915-B755-4826-820B-08FBA6BD249D} - No File
TB: {00000000-0000-0000-0000-000000000000} - No File
uRun: [Steam] "D:\Program Files\Steam\steam.exe" -silent
uRun: [Akamai NetSession Interface] "C:\Users\Caleb\AppData\Local\Akamai\netsession_win.exe"
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [amd_dc_opt] C:\Program Files (x86)\AMD\Dual-Core Optimizer\amd_dc_opt.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL
LSP: mswsock.dll
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer =
TCP: Interfaces\{BB53ADB3-0DA4-4ABB-9F0B-B8926A61721E} : DhcpNameServer =
TCP: Interfaces\{BD274010-DC8C-4589-B83B-83026F15E9AA} : DhcpNameServer =
TCP: Interfaces\{BD274010-DC8C-4589-B83B-83026F15E9AA}\25564635F6872557C65633 : DhcpNameServer =
TCP: Interfaces\{BD274010-DC8C-4589-B83B-83026F15E9AA}\631313 : DhcpNameServer =
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
SubSystems: Windows = basesrv,1 winsrv:UserServerDllInitialization,3 consrv:ConServerDllInitialization,2 sxssrv,4
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
TB-X64: {32099AAC-C132-4136-9E9A-4E364A424E17} - No File
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB-X64: {1392B8D2-5C05-419F-A8F6-B9F15A596612} - No File
TB-X64: {30F9B915-B755-4826-820B-08FBA6BD249D} - No File
TB-X64: {00000000-0000-0000-0000-000000000000} - No File
mRun-x64: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun-x64: [amd_dc_opt] C:\Program Files (x86)\AMD\Dual-Core Optimizer\amd_dc_opt.exe
mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun-x64: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
============= SERVICES / DRIVERS ===============
R2 Akamai;Akamai NetSession Interface;C:\Windows\System32\svchost.exe -k Akamai [2009-7-13 20992]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R2 lxdx_device;lxdx_device;C:\Windows\system32\lxdxcoms.exe -service --> C:\Windows\system32\lxdxcoms.exe -service [?]
R3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\netw5v64.sys --> C:\Windows\system32\DRIVERS\netw5v64.sys [?]
R3 O2MDRDR;O2MDRDR;C:\Windows\system32\DRIVERS\o2mdx64.sys --> C:\Windows\system32\DRIVERS\o2mdx64.sys [?]
R3 O2SDRDR;O2SDRDR;C:\Windows\system32\DRIVERS\o2sdx64.sys --> C:\Windows\system32\DRIVERS\o2sdx64.sys [?]
R3 TotRec8;Total Recorder WDM audio filter driver;\??\C:\Windows\system32\drivers\TotRec8.sys --> C:\Windows\system32\drivers\TotRec8.sys [?]
R3 VCSVADHWSer;Avnex Virtual Audio Device (WDM);C:\Windows\system32\DRIVERS\vcsvad.sys --> C:\Windows\system32\DRIVERS\vcsvad.sys [?]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk62x64.sys --> C:\Windows\system32\DRIVERS\yk62x64.sys [?]
S2 acrosysbackup_exJ2rTliAtja;Acronis System Backup;C:\Windows\system32\wirepots.exe --> C:\Windows\system32\wirepots.exe [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);"C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /svc --> C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [?]
S2 lxdxCATSCustConnectService;lxdxCATSCustConnectService;C:\Windows\System32\spool\DRIVERS\x64\3\lxdxserv.exe [2010-8-3 29184]
S3 ivusb;Initio Driver for USB Default Controller;C:\Windows\system32\DRIVERS\ivusb.sys --> C:\Windows\system32\DRIVERS\ivusb.sys [?]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 SWDUMon;SWDUMon;C:\Windows\system32\DRIVERS\SWDUMon.sys --> C:\Windows\system32\DRIVERS\SWDUMon.sys [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 WSDPrintDevice;WSD Print Support via UMB;C:\Windows\system32\DRIVERS\WSDPrint.sys --> C:\Windows\system32\DRIVERS\WSDPrint.sys [?]
S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;C:\Program Files (x86)\Microsoft SQL Server\100\Shared\sqladhlp.exe [2008-7-10 47128]
S4 SQLAgent$SQLEXPRESS;SQL Server Agent (SQLEXPRESS);C:\Program Files (x86)\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\SQLAGENT.EXE [2009-3-30 366936]
=============== Created Last 30 ================
2011-12-20 14:46:29 -------- d-----w- C:\Users\Caleb\AppData\Local\{C64E170F-B66F-41AE-AF27-DD27D3A3970B}
2011-12-20 14:46:19 -------- d-----w- C:\Users\Caleb\AppData\Local\{1A83ACAD-F93E-4F35-B1E5-E1F50BAFC709}
2011-12-19 01:31:48 -------- d-----r- C:\Program Files (x86)\Skype
2011-12-18 18:13:36 -------- d-----w- C:\Program Files\iPod
2011-12-18 18:13:35 -------- d-----w- C:\Program Files\iTunes
2011-12-18 13:54:14 -------- d-----w- C:\Users\Caleb\AppData\Local\{67E3D078-4C28-4FC2-83CE-B00AE8547E98}
2011-12-18 13:53:41 -------- d-----w- C:\Users\Caleb\AppData\Local\{626B5A78-6F02-4526-A3D5-0E949DFEFCFC}
2011-12-16 17:38:29 -------- d-----w- C:\Users\Caleb\AppData\Local\{BC367CE8-B487-41DE-9A86-0C2AAA77AA02}
2011-12-16 17:38:19 -------- d-----w- C:\Users\Caleb\AppData\Local\{4F76B3A2-971B-451F-9A27-08887B08CB10}
2011-12-15 06:28:50 43520 ----a-w- C:\Windows\System32\csrsrv.dll
2011-12-15 06:28:45 3145216 ----a-w- C:\Windows\System32\win32k.sys
2011-12-15 06:28:43 723456 ----a-w- C:\Windows\System32\EncDec.dll
2011-12-15 06:28:43 534528 ----a-w- C:\Windows\SysWow64\EncDec.dll
2011-12-15 06:28:39 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2011-12-15 06:28:39 2048 ----a-w- C:\Windows\System32\tzres.dll
2011-12-15 04:25:58 -------- d-----w- C:\Users\Caleb\AppData\Local\{67539262-E6AD-4558-B9EB-56C7DC98FC18}
2011-12-15 04:25:48 -------- d-----w- C:\Users\Caleb\AppData\Local\{49085D5E-6C4B-4D5E-A3BE-9E9AB643C6BA}
2011-12-14 06:05:47 -------- d-----w- C:\Users\Caleb\AppData\Local\{B7D87AE6-9787-4533-9117-0AD8D0A50C44}
2011-12-14 06:05:36 -------- d-----w- C:\Users\Caleb\AppData\Local\{37F98BE3-FE2E-4D83-900F-7309D18CB148}
2011-12-14 00:16:37 -------- d-----w- C:\Users\Caleb\AppData\Local\{7DC8DC48-5770-49CB-97FA-FE83B25019A2}
2011-12-13 06:40:40 -------- d-----w- C:\Users\Caleb\AppData\Local\{4ED0BD8D-F435-42EE-A630-710D30A63CDF}
2011-12-13 06:40:28 -------- d-----w- C:\Users\Caleb\AppData\Local\{3A0C2761-DE1F-4C53-9A0B-560C5627A4AE}
2011-12-12 15:48:12 -------- d-----w- C:\Users\Caleb\AppData\Local\{0267A223-0CE3-47DB-9602-A4CE72DB4A98}
2011-12-12 15:48:01 -------- d-----w- C:\Users\Caleb\AppData\Local\{2B4D96D9-48C9-42DD-B387-E8126275C2BC}
2011-12-11 20:10:40 -------- d-----w- C:\Users\Caleb\AppData\Local\{E3F9E60D-738E-4DF2-B963-9AB97C9E2F27}
2011-12-11 20:10:30 -------- d-----w- C:\Users\Caleb\AppData\Local\{7905F2F6-A8F3-4B61-B307-05A4704E544D}
2011-12-11 15:41:06 -------- d-----w- C:\Users\Caleb\AppData\Local\{132E217A-F224-4337-AF4D-D49237C95D9F}
2011-12-09 03:43:59 -------- d-----w- C:\Users\Caleb\AppData\Local\{64D530F2-9791-4E3D-AC79-89764911DBB3}
2011-12-09 03:43:49 -------- d-----w- C:\Users\Caleb\AppData\Local\{CBE5B47D-4685-473E-B38E-ED239F2A891E}
2011-12-08 05:22:23 -------- d-----w- C:\Users\Caleb\AppData\Local\{9B3B9E8B-B63A-487F-9536-3686986F8753}
2011-12-08 05:22:13 -------- d-----w- C:\Users\Caleb\AppData\Local\{54E7AED9-5F34-4D9F-8057-3487B7E596C9}
2011-12-07 16:14:57 -------- d-----w- C:\Users\Caleb\AppData\Local\{833E001F-2317-4DAF-A63C-F82D09A34028}
2011-12-07 16:14:47 -------- d-----w- C:\Users\Caleb\AppData\Local\{9A3144C9-23A2-447C-943D-832E01390A33}
2011-12-07 02:23:22 -------- d-----w- C:\Users\Caleb\AppData\Roaming\SUPERAntiSpyware.com
2011-12-07 02:23:22 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com
2011-12-07 02:01:22 -------- d-----we C:\Windows\system64
2011-12-07 02:01:01 316928 ----a-w- C:\Users\Caleb\AppData\Local\sdw.exe
2011-12-06 15:51:16 -------- d-----w- C:\Users\Caleb\AppData\Local\{34A870E7-3517-402B-A0E7-D38BE84B1617}
2011-12-06 15:51:06 -------- d-----w- C:\Users\Caleb\AppData\Local\{BD5881BC-7C57-4E2E-AC38-8D86A0E2E8E1}
2011-12-06 15:48:19 8822856 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{ED6E06E5-F683-4D4F-9873-B886D0D0107F}\mpengine.dll
2011-12-05 05:25:48 -------- d-----w- C:\Users\Caleb\AppData\Local\{EE033F10-BE07-4962-B9A9-77F7D64DC36A}
2011-12-05 05:25:15 -------- d-----w- C:\Users\Caleb\AppData\Local\{FD555CB7-EB41-4BA3-8995-5D68DFEEEFB7}
2011-12-04 05:21:39 -------- d-----w- C:\Users\Caleb\AppData\Local\{D0BC62A0-A8C8-440A-AC6D-1F2ECDF3FBF7}
2011-12-04 05:21:05 -------- d-----w- C:\Users\Caleb\AppData\Local\{F6715B9F-FA63-412C-8A79-0A9F82F3DAD3}
2011-12-03 06:13:34 -------- d-----w- C:\Users\Caleb\AppData\Local\{8699FBBB-32E5-43BF-B26B-E919F9D8FD3D}
2011-12-03 06:12:58 -------- d-----w- C:\Users\Caleb\AppData\Local\{37C0477F-BBEC-4A54-BE78-202686BC0E4D}
2011-12-02 16:52:26 -------- d-----w- C:\Users\Caleb\AppData\Local\{7077AF90-A724-43B0-9B2F-4015384BFEAB}
2011-12-01 22:17:58 -------- d-----w- C:\Users\Caleb\AppData\Local\{C60CBD7E-D01F-4EBF-AD7D-CDE2D1D03B6E}
2011-12-01 22:17:25 -------- d-----w- C:\Users\Caleb\AppData\Local\{58315101-D778-4371-9380-2070ADF35358}
2011-12-01 06:51:13 -------- d-----w- C:\ProgramData\Avnex
2011-12-01 06:50:55 -------- d-----w- C:\Program Files (x86)\AV Vcs 7.0
2011-12-01 06:47:16 61 ----a-w- C:\Windows\SysWow64\SYSVCDRV.SYS
2011-12-01 02:05:41 -------- d-----w- C:\Users\Caleb\AppData\Local\{8E8FC216-9133-487A-B1BD-CB5DC8ECD8DC}
2011-12-01 02:05:07 -------- d-----w- C:\Users\Caleb\AppData\Local\{D4AEBA0F-087E-4CF8-B85C-3585EE585542}
2011-11-29 22:33:17 -------- d-----w- C:\Users\Caleb\AppData\Local\{D22A23A9-624A-4F59-A857-6320ED8B7447}
2011-11-29 22:33:07 -------- d-----w- C:\Users\Caleb\AppData\Local\{B6E6AD89-2D43-4E8B-816E-5469320345AC}
2011-11-28 02:10:02 -------- d-----w- C:\Users\Caleb\AppData\Local\{6DF3ED5D-D313-4F16-8428-71FAF3B023FD}
2011-11-28 02:09:51 -------- d-----w- C:\Users\Caleb\AppData\Local\{46BB5691-168A-4724-8709-45B233BF54F6}
2011-11-27 06:40:28 -------- d-----w- C:\Users\Caleb\AppData\Local\{24C18ABA-470E-4018-B5B4-254D3F01438E}
2011-11-27 06:40:18 -------- d-----w- C:\Users\Caleb\AppData\Local\{85419496-A803-41C6-AF4C-D5F6CCBD7A39}
2011-11-25 23:43:26 388096 ----a-r- C:\Users\Caleb\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-11-25 23:43:26 -------- d-----w- C:\Program Files (x86)\Trend Micro
2011-11-25 22:56:16 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-11-25 22:39:40 -------- d-----w- C:\Program Files (x86)\GridinSoft Trojan Killer
2011-11-25 22:35:38 1577264 ----a-w- C:\Users\Caleb\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Spybot - Search & Destroy\TDSSKiller.exe
2011-11-25 17:54:05 -------- d-----w- C:\Users\Caleb\AppData\Local\{A8C0BC6A-A39B-4059-BA3E-7959F39023D7}
2011-11-25 17:53:54 -------- d-----w- C:\Users\Caleb\AppData\Local\{447E26A3-C557-4DCA-AF5B-3B4F91C7A2D7}
2011-11-24 04:45:22 -------- d-----w- C:\Users\Caleb\AppData\Local\{0F56067C-8ADE-4746-AE83-6B11173EAE49}
2011-11-24 04:45:12 -------- d-----w- C:\Users\Caleb\AppData\Local\{F67A6BA2-2EAD-48E4-9C94-48D1A9176F2A}
2011-11-23 21:42:59 -------- d-----w- C:\Users\Caleb\AppData\Local\{D238B4D7-0AF6-408F-A5B8-F0BE6B7F960D}
2011-11-23 21:42:48 -------- d-----w- C:\Users\Caleb\AppData\Local\{AEAB5AC8-99AC-41D1-BEC3-EA5F5CBB15A7}
2011-11-22 22:48:27 -------- d-----w- C:\Users\Caleb\AppData\Local\{EBBC919E-8AED-4418-BED9-56DDAA8AF702}
2011-11-22 22:48:17 -------- d-----w- C:\Users\Caleb\AppData\Local\{617F9259-96B7-428C-AFD6-C7231CB17DE7}
2011-11-21 15:28:54 -------- d-----w- C:\Users\Caleb\AppData\Local\{2F87E9BC-5ED4-40F5-881E-4CE98909A950}
2011-11-21 15:28:43 -------- d-----w- C:\Users\Caleb\AppData\Local\{4B213F89-2484-4EC1-9E17-F77A3D58ACB5}
2011-11-21 03:16:37 -------- d-----w- C:\Users\Caleb\AppData\Local\{E9476E97-188E-457A-9D7B-ABE17272FBEB}
2011-11-21 03:16:02 -------- d-----w- C:\Users\Caleb\AppData\Local\{F7DB4A6C-ACD0-48EA-8631-507D8B0CA0EE}
==================== Find3M ====================
2011-11-14 03:44:46 414368 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-11-04 01:53:39 2309120 ----a-w- C:\Windows\System32\jscript9.dll
2011-11-04 01:44:47 1390080 ----a-w- C:\Windows\System32\wininet.dll
2011-11-04 01:44:21 1493504 ----a-w- C:\Windows\System32\inetcpl.cpl
2011-11-04 01:34:43 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2011-11-03 22:47:42 1798144 ----a-w- C:\Windows\SysWow64\jscript9.dll
2011-11-03 22:40:21 1427456 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2011-11-03 22:39:47 1127424 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-11-03 22:31:57 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-10-24 18:29:02 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx
2011-10-24 18:29:02 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts
2011-09-29 16:29:28 1923952 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2010-06-17 21:31:57 388608 ----a-w- C:\Program Files (x86)\HijackThis.exe
============= FINISH: 15:16:20.37 ===============

Edited by TheProgramer, 20 December 2011 - 09:43 PM.

#6 Gammo


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Posted 27 December 2011 - 10:07 AM


Download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

    Posted Image
  • Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

    Posted Image
  • Click the Start Scan button.

    Posted Image
  • If a suspicious object is detected, the default action will be Skip, click on Continue.

    Posted Image
  • If malicious objects are found, they will show in the Scan results and offer three (3) options.
  • Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

    Posted Image
  • Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.

Download and Install Combofix

Download ComboFix from one of the following locations:

Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop *

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

  • Double click on ComboFix.exe & follow the prompts.
  • Accept the disclaimer and allow to update if it asks

    Posted Image

    Posted Image
  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Please make sure you include the ComboFix log in your next reply as well as describe how your computer is running now


Please post the final results, good or bad. We like to know!

#7 TheProgramer

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Posted 27 December 2011 - 07:51 PM

I ran TDSSKiller (newest version) and nothing was reported.
I ran Combofix and now I cannot run any program (I can't even open the log created by Combofix). I get this message when I try to do just about anything:

Illegal operation attempted on a registry key that has been marked for deletion.

An exapmle of location is: c:\Users\Caleb\Desktop\ComboFix.exe

I've even tried bringing over via Memory Stick an install file for firefox, and I can't even run that.

Help My computer is useless now, I am posting this via my wife's dinky laptop.

PS. Combo fix did fix someting a previous virus did to me. It hid everything on me and I had to manually un-hide it but my start menu was lack of many thigns it used to have, now it has all the things back (ie. right side of the start menu now has documents Pictures Music videos Computer Contorl Panel and Help and support where before it didn't have any of that).

*Logs attached

Attached Files

Edited by TheProgramer, 27 December 2011 - 08:59 PM.

#8 TheProgramer

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Posted 27 December 2011 - 09:32 PM

I restarted my computer and everythign is as good as new now! Thank you guys so much! I no longer am re-directed and my cookie settings stay where I put them. THANKS!

#9 Gammo


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Posted 28 December 2011 - 07:37 AM

I'd like you to run two more tools before I'm calling it clean. :)

Download TFC to your desktop
  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean


Please download Malwarebytes' Anti-Malware

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, click the "Update" tab and click the "Check For updates" button.
  • Once the updates were downloaded, click the "Scanner" tab, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.


Please post the final results, good or bad. We like to know!

#10 TheProgramer

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Posted 28 December 2011 - 02:32 PM

I have done as you asked. Here is the malawarebytes report.

Malwarebytes Anti-Malware

Database version: v2011.12.28.03

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Caleb :: HAVOC [administrator]

12/28/2011 12:42:34 PM
mbam-log-2011-12-28 (12-42-34).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 386396
Time elapsed: 1 hour(s), 30 minute(s), 40 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Windows\assembly\temp\kwrd.dll (PUP.BitMiner) -> Quarantined and deleted successfully.


I will be running it again, because in the past if said it "removed this" but another scan showed it was there again.

#11 Gammo


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Posted 28 December 2011 - 06:19 PM

Please let me know the outcome. :thumbup2:


Please post the final results, good or bad. We like to know!

#12 TheProgramer

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Posted 28 December 2011 - 11:13 PM

MBAM found nothing! YAY!! Thanks alot.

#13 Gammo


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Posted 29 December 2011 - 04:16 PM

Your logs appear to be clean now. There is only a bit of cleanup that we will deal with in this post, as well as prevention from future infections. ^_^

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
    Posted Image
  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.


  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.


Keep a backup of your important files
Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.


Make proper use of your anti-virus and firewall
You should keep your anti-virus and firewall guard enabled at all times, don't shut them off unless there's a specific reason to do so.

Also, regularly performing a full system scan with your anti-virus program is a good idea to make sure nothing has slipped through your protection. Once every two weeks works well for many people. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

Keep in mind that anti-virus programs are far from perfect. They don't protect you against every piece of malware that's out there, so don't trust them blindly. If an anti-virus reports a file as 'clean' then it's doesn't necessarily has to mean it is.


Keep all your software updated
It is important to keep up on system updates from Microsoft by regularly checking their website at: http://windowsupdate.microsoft.com/, as these patch critical security vulnerabilities and help to keep you safe.

It's also important to keep programs up to date so that malware doesn't exploit any old security flaws. FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Java and Adobe Reader are two of the main security vulnerabilities. You can find the latest version of Java here, you will want the Java SE Runtime Environment (JRE) one. You can find the latest version of Adobe Reader here.


Use a safer web browser
Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a couple good free alternatives: Firefox and Opera. Both are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial here which will help you to make IE much safer.

If you decide to use the Firefox browser, the McAfee SiteAdvisor add-on will nicely help to enhance your security. This add-on tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.


Some other security programs

It is wise these days to have a few security programs installed and running on your machine except from just an anti-virus and a firewall. I will list some of them.
  • A good anti-spyware program installed on your pc is very important to help remove any spyware that may have gotten on your computer. I highly recommend Malwarebytes' Anti-Malware.
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites in the future.


Be careful
Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to exercise common sense. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully to make sure that you know what you're getting.

Using peer-to-peer programs (eg: LimeWire, BitTorrent, uTorrent, Kazaa) or downloading cracks and keygens is something else to avoid. These are the most common way to get infected. Malware writers use these programs to spread infections as it is the easiest way for them. The majority of infections we see in the Malware Removal forum are due to people using p2p programs to download cracks/keygens/warez. These are not only illegal, but will always contain some form of malware. You have no way of verifying that the things you download are legitimate or that they don't contain malware. Even with an up to date anti-virus and firewall, some of these things will still infect you. It is highly recommend that you uninstall all peer-to-peer programs. It just isn't worth it.

Other common ways of getting infected are dis-reputable sites forcing you to download and install a codec. Or viruses using Instant Messaging programs (Windows Live Messenger, MSN Messenger, AIM) to send a file claiming it to be "photos" from a friend, only for it to turn out to be a virus.


Slow computer?
If your computer begins to slow down in the future for no particular reason, your first step should not be to come to the malware forum. As your computer ages and is used, it's parts wear, files and programs accumulate, and its performance can decrease. To restore your computer's performance to its best possible level, follow the steps in this page written by malware expert Miekiemoes.


I'll leave this thread open for a couple days in case you come across any lingering problems that need fixing, then I'll close it up. If you need it reopened for any reason just shoot me a PM. It's been a pleasure working with you, now best of luck!

Gammo :cool:


Please post the final results, good or bad. We like to know!

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