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NEED HELP!


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26 replies to this topic

#1 caccigirl

caccigirl

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Posted 12 December 2011 - 06:21 AM

My computer has come to a SCREECHING halt. I'm on a Sony VAIO running Windows 7. I've had a couple of virus issues in the past, but I believe all have been put to rest. Sometime in the last 5 or 6 days, my speedy computer has just...screeched to a halt. While I used to could easily watch YouTube videos, I now have to 'pre-load' them, so the full video can load so it doesn't continuously stop to buffer/load. Images take forever to load, or sometimes just show that little icon for when an image can't be loaded. I've run Malwarebytes, AVG, ESET, and Super Anti Spyware scans and NOTHING is picking up a virus.

PLEASE. Please help me.

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#2 Broni

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Posted 12 December 2011 - 11:55 AM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 caccigirl

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Posted 12 December 2011 - 08:21 PM

Security Check Log:


Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG Security Toolbar
AVG PC Tuneup 2011
ESET Online Scanner v3
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
AVG PC Tuneup 2011
Java™ 6 Update 29
Adobe Flash Player ( 10.3.183.5) Flash Player Out of Date!
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
``````````End of Log````````````


MiniToolBox log:


MiniToolBox by Farbar
Ran by Cassidy (administrator) on 12-12-2011 at 19:09:57
Microsoft Windows 7 Home Premium (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Intel® Centrino® Advanced-N 6250 AGN = Wireless Network Connection (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)
Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller = Local Area Connection (Media disconnected)
Intel® Centrino® WiMAX 6250 = Local Area Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : MINE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Physical Address. . . . . . . . . : 64-80-99-0D-06-45
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 64-80-99-0D-06-45
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® Centrino® WiMAX 6250
Physical Address. . . . . . . . . : 64-D4-DA-25-B8-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® Centrino® Advanced-N 6250 AGN
Physical Address. . . . . . . . . : 64-80-99-0D-06-44
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b998:d380:baf1:e6b4%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.16(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, December 12, 2011 7:00:43 PM
Lease Expires . . . . . . . . . . : Monday, December 12, 2011 8:00:43 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 301998869
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-03-E9-F4-F0-BF-97-10-0B-DF
DNS Servers . . . . . . . . . . . : 68.113.206.10
24.217.0.5
24.217.201.67
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller
Physical Address. . . . . . . . . : F0-BF-97-10-0B-DF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C68CD09A-0B16-4F59-84EF-62E5D37A2BC1}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{17451176-81E2-4CF8-AF1A-9CCA13CB1768}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{172F2F57-9B13-4095-8ADB-7D63B1ADE604}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3A5EA80E-8FC1-41F4-B36F-B5C77FE67B8E}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{CFF0CEEE-8AD9-4681-89FF-01DBE7139538}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:38c4:2e10:9ea2:282c(Preferred)
Link-local IPv6 Address . . . . . : fe80::38c4:2e10:9ea2:282c%16(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: vip01ftwotx.ftwo.tx.charter.com
Address: 68.113.206.10

Name: google.com
Addresses: 173.194.64.99
173.194.64.104
173.194.64.106
173.194.64.147
173.194.64.103
173.194.64.105


Pinging google.com [74.125.47.104] with 32 bytes of data:
Reply from 74.125.47.104: bytes=32 time=67ms TTL=50
Reply from 74.125.47.104: bytes=32 time=56ms TTL=50

Ping statistics for 74.125.47.104:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 56ms, Maximum = 67ms, Average = 61ms
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 68.113.206.10

Name: yahoo.com
Addresses: 72.30.2.43
98.137.149.56
98.139.180.149
209.191.122.70


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=21ms TTL=54
Reply from 209.191.122.70: bytes=32 time=18ms TTL=54

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 21ms, Average = 19ms
Server: vip01ftwotx.ftwo.tx.charter.com
Address: 68.113.206.10

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
15...64 80 99 0d 06 45 ......Microsoft Virtual WiFi Miniport Adapter #2
14...64 80 99 0d 06 45 ......Microsoft Virtual WiFi Miniport Adapter
13...64 d4 da 25 b8 8a ......Intel® Centrino® WiMAX 6250
12...64 80 99 0d 06 44 ......Intel® Centrino® Advanced-N 6250 AGN
11...f0 bf 97 10 0b df ......Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller
1...........................Software Loopback Interface 1
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.16 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.16 281
192.168.0.16 255.255.255.255 On-link 192.168.0.16 281
192.168.0.255 255.255.255.255 On-link 192.168.0.16 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.16 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.16 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
16 58 ::/0 On-link
1 306 ::1/128 On-link
16 58 2001::/32 On-link
16 306 2001:0:4137:9e76:38c4:2e10:9ea2:282c/128
On-link
12 281 fe80::/64 On-link
16 306 fe80::/64 On-link
16 306 fe80::38c4:2e10:9ea2:282c/128
On-link
12 281 fe80::b998:d380:baf1:e6b4/128
On-link
1 306 ff00::/8 On-link
16 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [35840] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 10 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [46592] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/11/2011 09:52:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5101

Error: (12/11/2011 09:52:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5101

Error: (12/11/2011 09:52:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/11/2011 09:52:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4103

Error: (12/11/2011 09:52:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4103

Error: (12/11/2011 09:52:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/11/2011 09:52:38 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1030

Error: (12/11/2011 09:52:38 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1030

Error: (12/11/2011 09:52:38 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/11/2011 09:47:27 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.


System errors:
=============
Error: (12/12/2011 06:24:34 AM) (Source: WMPNetworkSvc) (User: )
Description: 0x80004004-1

Error: (12/05/2011 07:44:41 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (12/03/2011 03:25:21 AM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (11/26/2011 06:20:40 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (11/26/2011 00:44:09 AM) (Source: WMPNetworkSvc) (User: )
Description: 0x80004004-1

Error: (11/24/2011 11:22:53 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.

Error: (11/24/2011 10:28:11 PM) (Source: Service Control Manager) (User: )
Description: The VAIO Care Performance Service service terminated unexpectedly. It has done this 1 time(s).

Error: (11/24/2011 09:41:53 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:39:25 PM on ?11/?24/?2011 was unexpected.

Error: (11/19/2011 03:01:04 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (11/19/2011 03:01:01 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.


Microsoft Office Sessions:
=========================
Error: (12/11/2011 09:52:40 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5101

Error: (12/11/2011 09:52:40 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5101

Error: (12/11/2011 09:52:40 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/11/2011 09:52:39 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4103

Error: (12/11/2011 09:52:39 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4103

Error: (12/11/2011 09:52:39 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/11/2011 09:52:38 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1030

Error: (12/11/2011 09:52:38 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1030

Error: (12/11/2011 09:52:38 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/11/2011 09:47:27 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe


=========================== Installed Programs ============================

(Version: 1.0.0.05280)
(Version: 1.1.0.02250)
(Version: 3.0.0.05310)
(Version: 4.3.0.05310)
(Version: 5.2.0.06210)
(Version: 5.3.0.05310)
(Version: 5.3.0.07231)
Acoustica Effects Pack (Version: 3.0)
Acoustica Mixcraft 5
Adobe AIR (Version: 3.1.0.4880)
Adobe Audition CS5.5 (Version: 4.0)
Adobe Community Help (Version: 3.4.980)
Adobe Download Assistant (Version: 1.0.6)
Adobe Flash Player 10 ActiveX (Version: 10.1.53.64)
Adobe Flash Player 10 Plugin (Version: 10.3.183.5)
Adobe Reader 9.3.2 (Version: 9.3.2)
AIM 7
Alps Pointing-device for VAIO
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
Application Manager for VAIO
ArcSoft WebCam Companion 3 (Version: 3.0.21.390)
AVG 2012 (Version: 12.0.1873)
AVG 2012 (Version: 12.0.2102)
AVG 2012 (Version: 2012.0.1873)
AVG PC Tuneup 2011 (Version: 10.0.0.26)
AVG Security Toolbar (Version: 8.0.0.40)
Best Buy pc app (Version: 3.0.0.0)
Bonjour (Version: 3.0.0.10)
Camtasia Studio 7 (Version: 7.1.1)
Complitly
D3DX10 (Version: 15.4.2368.0902)
DIRECTV2PC Playback Advisor (Version: 1.0)
DIRECTV2PC™ (Version: 2.0.7507)
Download Updater (AOL LLC)
ESET Online Scanner v3
Freecorder 5 (Version: 5.07)
Freecorder Toolbar (Version: 5.0.0.0)
HiJackThis (Version: 1.0.0)
iCloud (Version: 1.0.2.17)
Intel PROSet Wireless
Intel WiMAX Tutorial (Version: 1.5.3.1)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2119)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® PROSet/Wireless WiFi Software (Version: 13.02.1000)
Intel® Rapid Storage Technology (Version: 9.6.0.1014)
Intel® Turbo Boost Technology Driver (Version: 01.02.00.1002)
Intel® Wireless Display (Version: 1.2.20.0)
Intel® PROSet/Wireless WiMAX Software (Version: 2.03.0005)
iTunes (Version: 10.5.1.42)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 20 (64-bit) (Version: 6.0.200)
Java™ 6 Update 29 (Version: 6.0.290)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Media Gallery (Version: 1.3.0)
Media Gallery (Version: 1.3.0.11220)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server Compact 3.5 SP1 English (Version: 3.5.5692.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Mozilla Firefox 5.0.1 (x86 en-US) (Version: 5.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Nancy Drew: Alibi in Ashes (Version: 1.00)
Nancy Drew: Danger by Design
Nancy Drew: Shadow at the Water's Edge (Version: 1.0.0)
Oasis2Service 1.0 (Version: 1.0.0)
OOBE (Version: 3.20.1018)
OpenOffice.org 3.3 (Version: 3.3.9567)
Origin (Version: 8.3.1.9)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PMB (Version: 5.5.00.11260)
PMB VAIO Edition Plug-in (Version: 1.4.00.09190)
PMB VAIO Edition Plug-in (Version: 1.4.01.11290)
QuickTime (Version: 7.71.80.42)
Realtek High Definition Audio Driver (Version: 6.0.1.6098)
Remote Play with PlayStation 3 (Version: 1.0.2.06210)
Remote Play with PlayStation®3 (Version: 1.0.2.06210)
Roll
RollerCoaster Tycoon 2
RollerCoaster Tycoon 2: Wacky Worlds
Safari (Version: 5.34.52.7)
Skype Toolbars (Version: 5.3.7280)
Skype™ 5.3 (Version: 5.3.116)
SUPERAntiSpyware (Version: 5.0.1118)
The Sims™ 3 (Version: 1.24.3)
The Sims™ 3 Ambitions (Version: 4.10.1)
The Sims™ 3 Generations (Version: 8.0.152)
The Sims™ 3 Late Night (Version: 6.0.81)
The Sims™ 3 World Adventures (Version: 2.0.86)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
VAIO - Media Gallery (Version: 1.3.0.11220)
VAIO - PMB VAIO Edition Guide (Version: 1.4.00.10090)
VAIO - PMB VAIO Edition Plug-in (Version: 1.4.01.11300)
VAIO Care (Version: 6.2.2.07150)
VAIO Control Center (Version: 4.3.0.05310)
VAIO Data Restore Tool (Version: 1.4.0.05240)
VAIO Gate (Version: 2.2.0.06080)
VAIO Gate Default (Version: 2.2.0.07020)
VAIO Hardware Diagnostics (Version: 4.0.0.06230)
VAIO Help and Support (Version: 12.00.0622)
VAIO Manual (Version: 1.1.0.05280)
VAIO Media plus (Version: 2.1.0)
VAIO Media plus (Version: 2.1.0.18210)
VAIO Media plus Opening Movie (Version: 2.1.0.14080)
VAIO Messenger (Version: 2.0.348.0)
VAIO Quick Web Access (Version: 1.3.4.7)
VAIO Sample Contents (Version: 1.2.0.16080)
VAIO Smart Network (Version: 3.3.0.06080)
VAIO Survey (Version: 6.00.1028)
VAIO Transfer Support (Version: 1.2.0.06230)
VAIO Update (Version: 5.4.1.04200)
VAIO Wireless Wizard (Version: 3.0.0.06230)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
Zoo Tycoon 2 - Marine Mania (Version: 1.00.0000)
Zoo Tycoon 2 Endangered Species

========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 3758.1 MB
Available physical RAM: 1599.75 MB
Total Pagefile: 7514.34 MB
Available Pagefile: 4611.2 MB
Total Virtual: 4095.88 MB
Available Virtual: 3963.33 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:455.31 GB) (Free:367.92 GB) NTFS

========================= Users: ========================================

User accounts for \\MINE

Administrator Cassidy Guest
Jackwagon


**** End of log ****


MBAM Log:

No malicious items were detected, so it did not give me a log.

Will post back later today with the gmer log!

#4 Broni

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Posted 12 December 2011 - 08:24 PM

Disregard this post.

Edited by Broni, 12 December 2011 - 08:24 PM.

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#5 caccigirl

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Posted 13 December 2011 - 03:11 AM

here is my GMER log:


GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-12-13 02:10:22
Windows 6.1.7600
Running: c629hw5o.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\0c6076a27b11
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\0c6076a27b11 (not active ControlSet)

---- EOF - GMER 1.0.15 ----

#6 Broni

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Posted 13 December 2011 - 11:38 AM

I don't see anything malicious.

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#7 caccigirl

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Posted 13 December 2011 - 07:26 PM

I ran the Temp File Cleaner, and wow...things are going a lot better. I mean, it's been 10 minutes since my restart, but things seem a bit better. One of the main problems were that videos weren't loading, or they were loading so slow that it would pause a thousand times while watching to buffer. That problem's gone. I'm not sure about the others, but things are going well thus far.

Question, Is that Temp File Cleaner something I can use when I feel like my computer is starting to lag, doing the same things it was? Is there any risk or danger to my computer in using that program, or will it just help?

Also, I ran ESET, but no malicious items were detected, therefor no log.

Just let me know what to do next, thanks!

EDIT:
Things don't seem to be 100% fixed. They're better, but not like they were before all of this.

Edited by caccigirl, 13 December 2011 - 07:29 PM.


#8 Broni

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Posted 13 December 2011 - 07:41 PM

You should run TFC weekly.

They're better, but not like they were before all of this.

Details please.

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#9 caccigirl

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Posted 13 December 2011 - 08:34 PM

Great, I'll start doing that weekly.

And when this all [very suddenly] began, my symptoms were:

- Videos (YouTube, on websites, etc.) were taking ages to load, when normally, it'd only take a few seconds.
- FlashPlayer-related things were lagged and taking forever to load. I play an online game that based on FlashPlayer, and I could barely play it at all, it was lagging so badly.
- Images on websites were taking ages to load, or not loading at all. I could be scrolling down a website, maybe online clothing store, where there a lots of small pictures...either they would not load at all, and I'd get that little icon for images that aren't available, or they'd take minutes to fully load.

Basically, my computer lagged on EVERYTHING, it came to a ridiculous screeching halt. And it wasn't something that happened over time, it was very, very sudden. Really, I could barely use my computer, it was so slow and laggy.

After running that Temp File Clean thing, things are a little better, but not 100%. Anything else I can do? I was thinking maybe tracking cookies could be causing this, or spyware? Though I'm really not sure.

#10 Broni

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Posted 13 December 2011 - 09:47 PM

Well, you're not really saying what you mean by not 100%.

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Upload the file(s) here: http://www.filedropper.com/
Post download link (copy URL: link):
Posted Image

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#11 caccigirl

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Posted 13 December 2011 - 10:45 PM

I'll follow those instructions and reply later tonight, as soon as possible.

But what I mean by 100% is just that...my computer was working really, really well, no issues. And then it just...wasn't. Started lagging and reached the point of being so slow I could barely use it. After running that Temp File Cleaner program, my computer improved, but it wasn't back to running 100% great like it was.

Oh, one last thing. Whenever I restart my computer, and sometimes at random, I'll see this popup. I've been trying to get a screenshot of it for days, and finally did. http://i42.tinypic.com/91jr81.png
Any idea if that is...like...relevant to my computer problems?

Edited by caccigirl, 13 December 2011 - 10:46 PM.


#12 Broni

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Posted 13 December 2011 - 11:28 PM

As for the error try uninstalling VAIO Messenger.

Then, still:

it wasn't back to running 100% great like it was

Since I'm not there without more details I can't even try any suggestion.

I still need Autoruns log.

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#13 caccigirl

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Posted 14 December 2011 - 01:52 AM

I'm very confused as to how to download/run Autoruns. I downloaded it, but to unzip it, I have to use Winzip. There are four files, autoruns.chm, autoruns.exe, autorunsc.exe, and eula.txt. Which do I extract?

#14 caccigirl

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Posted 14 December 2011 - 01:59 AM

I think I may have figured it out. http://www.filedropper.com/autoruns_4

#15 Broni

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Posted 14 December 2011 - 05:32 PM

You're still not giving me any details as to what you mean by the computer not being 100%.

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