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#1 slippyawa

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Posted 11 December 2011 - 11:39 PM

my computer has been giveing me a hard time it wont let me download i have been ip ban from my site for gaming nothing seems to be working right i need help fixing it? i was told you guys are the best for fixing computers.

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#2 quietman7

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Posted 12 December 2011 - 06:08 PM

In order to assist you effectively, we need more specific information. Please read:What OS (Windows 7, Vista, XP) are you using?
What issues/symptoms of infection do you have?
What actions (security tools, scans have you taken so far?
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#3 slippyawa

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Posted 12 December 2011 - 07:09 PM

sorry about that i have windows 7 well whats happening is some of my desk top icons wont open mainly my norten fire fox some games and other programs it wont let me download anything every thing i try it says it has a virus and wont download and im useing a proxy to go on my clan site becuse my ip and mac got ban and the only thing i have done is a restore becuse my norten wont start up and i cant download any antivirus

#4 slippyawa

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Posted 13 December 2011 - 12:21 AM

Spamhaus-ZEN
http://www.spamhaus.org

Inclusion in the Spamhaus-ZEN Blacklist results from sub-listings in one more the following Blacklists: CBL - You have contracted a Virus or Malware that is operating a Botnet, either on your email server on a workstation behind the NAT - Continual delisting requests without eliminating the virus will result in permanent blacklisting; XBL (Spamhaus Exploits Block List) is a realtime database of IP addresses of hijacked PCs infected by illegal 3rd party exploits, including open proxies; PBL - Spamhaus PBL is a DNSBL database of end-user IP address ranges which should not be delivering unauthenticated SMTP email to any Internet mail server except those provided for specifically by an ISP for that customer's


this is what my clan leader got?

#5 quietman7

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Posted 13 December 2011 - 07:24 AM

Before doing anything further, if you have not already done so, you should back up all your important documents, personal data files and photos to a CD or DVD drive as some infections may render your computer unbootable during or before the disinfection process. If that occurs there may be no option but to reformat and reinstall the OS or perform a full system recovery. The safest practice is not to backup any files with the following file extensions: exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.


Please follow these instructions: How to remove Google Redirects or the TDSS, TDL3, Alureon rootkit using TDSSKiller
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If an update is available, TDSSKiller will prompt you to update and download the most current version. Click Load Update. Close TDSSKiller and start again.
  • When the program opens, click the Change parameters.
  • Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If 'Suspicious objects' are detected, the default action will be Skip. Leave the default set to Skip and click on Continue.
  • If Malicious objects are detected, they will show in the Scan results - Select action for found objects and offer three options.

    Posted Image

  • Ensure Cure is selected...then click Continue -> Reboot computer for cure completion.
  • Important! -> If Cure is not available, please choose Skip instead. Do not choose Delete unless instructed.
  • A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

-- If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it to something else before beginning the download and saving to the computer or to perform the scan in "safe mode".

-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to Scan" (Upload or Submit) box, browse to the location of the suspicious file(s) and submit (upload) it for scanning/analysis. If you get a message saying "File has already been analyzed", click Reanalyze or Scan again.


Step 7 instructs you to scan your computer using Malwarebytes Anti-Malware.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.
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#6 slippyawa

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Posted 13 December 2011 - 08:10 AM

so it wont let me download it?

#7 quietman7

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Posted 13 December 2011 - 08:17 AM

If you cannot use the Internet or download any required programs to the infected machine, try downloading them from another computer (family member, friend, library, etc) with an Internet connection. Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program(s). If you cannot copy files to your usb drive, make sure it is not "Write Protected". Some flash drives have a switch on the side or on the back as shown here which could have accidentally been moved to write protect.
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