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1st Post - I'm infected with something - not sure what


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#1 Rich Webb

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Posted 11 December 2011 - 05:31 PM

Hi,

This is my first posting on BleepingComputer.com. I am a computer professional with my own consulting company. Most of the time when these types of things happen we backup what we can salvage and end up reformatting the system and starting from scratch. The reason we do this is because it is not cost effective for our customer for us to work on the problem for more than say 2 hours or so because they end up paying the price of a new computer in labor charges having us attempt to remove the malware. Anyway on to my question.

In this particular instance the computer is a relatives and I have decided to see if we can walk through a repair on it since there are some apps on here that she doesn't have the installers for.

The symptoms so far on the system are that all icons are gone off the desktop, the start menu is shrunk down to only "all programs" and one other item on the other side. Looking through drive C: (via windows key + R and c:\) it appears as all the files on the drive are hidden as well. I had to go into folder options and change it so I could see all files

The things I've attempted to do is load my flash drive onto the system so I could copy some tools (combofix, malwarebytes, etc) to the system and the flash drive drivers won't install properly. So I then started in safe mode with networking and downloaded a fresh copy of combofix and tried to run it. It gets up to the point where the stages start and freezes. It's setting on the screen that says "Scanning for infected files . . . This typically doesn't take more than 10 minutes However, scan times for badly infected machines may easily double." It's been sitting there for about 30 minutes now. I also clicked the start button and the system appears to be hung up.

Additionally I've run autoruns and removed a couple of suspicious entries as well. I don't remember what they were but they were definitely not legitimate.

Any help would be greatly appreciated!

Rich

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#2 TheShooter93

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Posted 11 December 2011 - 07:52 PM

Hi,

After performing these scans, enter the results in your next post and also update me on the status of the PC.

Note: You may have to perform some or all of the following in Safe Mode With Networking, depending on if you have internet access while in the normal Windows environment.

Also, I'm not aware of your familiarity with the program as a professional, but Combofix should only be run under the supervision of a Malware Removal Expert.

================================================================================

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

================================================================================

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

================================================================================

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

================================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

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#3 Rich Webb

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Posted 11 December 2011 - 11:50 PM

Thanks for your help!

The status prior to running these scans is that combofix stayed at that screen and never proceeded past that point and the system locked to the point I had to power off. After running the tools you suggested I now have my icons back on the desktop. The system seems a little more responsive. Here are the logs after having run the tools:

Security Check:


Results of screen317's Security Check version 0.99.28
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Disabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

MVPS Hosts File
Java™ 6 Update 29
Adobe Reader X (10.1.0) Adobe Reader out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````


SuperAntiSpyware:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/11/2011 at 11:12 PM

Application Version : 5.0.1136

Core Rules Database Version : 8038
Trace Rules Database Version: 5850

Scan type : Complete Scan
Total Scan Time : 01:04:13

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 222
Memory threats detected : 0
Registry items scanned : 34396
Registry threats detected : 1
File items scanned : 34978
File threats detected : 45

Disabled.TaskManager
HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM#DISABLETASKMGR

Adware.Tracking Cookie
C:\Documents and Settings\Admin\Cookies\admin@advertising[2].txt [ /advertising ]
C:\Documents and Settings\Admin\Cookies\admin@atdmt[2].txt [ /atdmt ]
C:\Documents and Settings\Admin\Cookies\admin@bassproshops.122.2o7[1].txt [ /bassproshops.122.2o7 ]
C:\Documents and Settings\Admin\Cookies\admin@doubleclick[2].txt [ /doubleclick ]
C:\Documents and Settings\Admin\Cookies\admin@ehg-standardandpoors.hitbox[2].txt [ /ehg-standardandpoors.hitbox ]
C:\Documents and Settings\Admin\Cookies\admin@hisnakiamotors.122.2o7[1].txt [ /hisnakiamotors.122.2o7 ]
C:\Documents and Settings\Admin\Cookies\admin@hyundaimotoramerica.122.2o7[1].txt [ /hyundaimotoramerica.122.2o7 ]
C:\Documents and Settings\Admin\Cookies\admin@petmeds.db.advertising[1].txt [ /petmeds.db.advertising ]
C:\Documents and Settings\Admin\Cookies\admin@sitestats.ets[1].txt [ /sitestats.ets ]
C:\Documents and Settings\Admin\Cookies\admin@standardandpoorsinternet.112.2o7[1].txt [ /standardandpoorsinternet.112.2o7 ]
C:\Documents and Settings\Admin\Cookies\admin@tracker.opticsplanet[2].txt [ /tracker.opticsplanet ]
C:\Documents and Settings\Admin\Cookies\admin@www.remingtoncountrystore[1].txt [ /www.remingtoncountrystore ]
C:\Documents and Settings\Admin\Cookies\HKW703VX.txt [ /amazon-adsystem.com ]
C:\Documents and Settings\Admin\Cookies\1XTGAEFC.txt [ /www.backcountry.com ]
C:\Documents and Settings\Admin\Cookies\6Z2HMIY5.txt [ /asurioninsuranceservices.122.2o7.net ]
C:\Documents and Settings\Admin\Cookies\LOJX2TNY.txt [ /ads.ogdenpubs.com ]
C:\Documents and Settings\Admin\Cookies\GP7RCWIZ.txt [ /stat.dealtime.com ]
C:\Documents and Settings\Admin\Cookies\QFV2H9T4.txt [ /petfinder.com ]
C:\Documents and Settings\Admin\Cookies\RAT32ADR.txt [ /www.floridadiscountdrugcard.com ]
C:\Documents and Settings\Admin\Cookies\ZXYPC018.txt [ /andomedia.com ]
C:\Documents and Settings\Admin\Cookies\OFCU8WLM.txt [ /invitemedia.com ]
C:\Documents and Settings\Admin\Cookies\5F30CLTG.txt [ /accounts.google.com ]
C:\Documents and Settings\Admin\Cookies\WSSV4D6O.txt [ /backcountry.com ]
C:\Documents and Settings\Admin\Cookies\IJB9H7MR.txt [ /2o7.net ]
C:\Documents and Settings\Admin\Cookies\7SHXMNCX.txt [ /myaccount.verizonwireless.com ]
C:\Documents and Settings\Admin\Cookies\YI4ZENMT.txt [ /traffic.prod.cobaltgroup.com ]
C:\Documents and Settings\Admin\Cookies\SZE7LSVW.txt [ /statsadv.dadapro.com ]
C:\Documents and Settings\Admin\Cookies\1G0I14IR.txt [ /media2.legacy.com ]
C:\Documents and Settings\Admin\Cookies\59WW9M7B.txt [ /traffic.buyservices.com ]
C:\Documents and Settings\Admin\Cookies\V1ECC9ZO.txt [ /www.windowsmedia.com ]
C:\Documents and Settings\Admin\Cookies\V7V8Z2ZI.txt [ /www.mygmdiscount.com ]
C:\Documents and Settings\Admin\Cookies\XU2R5TGP.txt [ /traveladvertising.com ]
C:\Documents and Settings\Admin\Cookies\MDYE6DYO.txt [ /trafficmp.com ]
C:\Documents and Settings\Admin\Cookies\2UT61CQH.txt [ /www.petfinder.com ]
C:\Documents and Settings\Admin\Cookies\KZBFQJ4J.txt [ /media.capella.edu ]
abmedia.pearsoncmg.com [ C:\DOCUMENTS AND SETTINGS\ADMIN\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\2X6GZSPB ]
mediaplayer.pearsoncmg.com [ C:\DOCUMENTS AND SETTINGS\ADMIN\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\2X6GZSPB ]
oddcast.com [ C:\DOCUMENTS AND SETTINGS\ADMIN\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\2X6GZSPB ]
sftrack.searchforce.net [ C:\DOCUMENTS AND SETTINGS\ADMIN\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\2X6GZSPB ]

Trojan.Agent/Gen-RogueAntiSpy
C:\DOCUMENTS AND SETTINGS\ADMIN\LOCAL SETTINGS\TEMP\NKIAL8BTPPS7UE.EXE.TMP

Trojan.Agent/Gen-FakeAlert[Local]
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\IOPLOARVDQ.EXE

Trojan.Agent/Gen-MalSec
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\IOWWDNQSYPU.EXE
C:\WINDOWS\Prefetch\IOWWDNQSYPU.EXE-0E6F1EC4.pf

Trojan.Agent/Gen-Frauder
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\NIDLWJCFRZTROO.EXE
C:\WINDOWS\Prefetch\NIDLWJCFRZTROO.EXE-397AAD25.pf


MBAM:


Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8355

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

12/11/2011 11:25:29 PM
mbam-log-2011-12-11 (23-25-29).txt

Scan type: Quick scan
Objects scanned: 158958
Time elapsed: 2 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 8
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPanel (Hijack.ControlPanelStyle) -> Value: ForceClassicControlPanel -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowControlPanel (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyComputer (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyDocs (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowHelp (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowRun (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSMHelp (PUM.Hijack.Help) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoDesktop (PUM.Hidden.Desktop) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\Admin\local settings\Temp\0000fbd4.tmp (Trojan.Agent.H) -> Quarantined and deleted successfully.



GMER:


GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-12-11 23:44:58
Windows 5.1.2600 Service Pack 3
Running: jrpcy3jc.exe; Driver: C:\DOCUME~1\Admin\LOCALS~1\Temp\uxtdapow.sys


---- Registry - GMER 1.0.15 ----

Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@DeviceNotSelectedTimeout 15
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@GDIProcessHandleQuota 10000
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@Spooler yes
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@swapdisk
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@TransmissionRetryTimeout 90
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@USERProcessHandleQuota 10000

---- EOF - GMER 1.0.15 ----

When I went to run GMER I got the following error:

LoadDriver(
"C:\Docume~1\Admin\Local~1\Temp\uxtdapow.sys") error 0xC000010E: Cannot create a stable subkey under a volatile parent key.

I proceeded to run the scan anyway.

Thanks
Rich

Edited by Rich Webb, 11 December 2011 - 11:53 PM.


#4 TheShooter93

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Posted 12 December 2011 - 12:38 AM

You said the "system seems a little more responsive", but you're sure it's not completely clean?

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

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#5 Rich Webb

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Posted 12 December 2011 - 08:38 AM

Well I didn't really know if there was more you were going to have me do. It does appear that it is operating normally however there are still a bunch of hidden folders. Is there a tool to undo all that or do I just go through and unhide them with attrib?

Thanks so much for your help!

-Rich

Edit: Also I appear to be missing the items on the left side of the start menu (my pinned items like outlook and internet explorer)

Edited by Rich Webb, 12 December 2011 - 08:39 AM.


#6 TheShooter93

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Posted 12 December 2011 - 11:42 AM

THIS article should help you with both of these problems.

If you have problems with these or get any more symptoms let me know and I can direct you to our Malware Removal Team.

Thanks so much for your help!

You're welcome. :thumbup2:

Edited by TheShooter93, 12 December 2011 - 11:56 AM.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

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#7 Rich Webb

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Posted 22 December 2011 - 05:03 PM

Hi,

I thought that the infection was completely fixed, however it appears that the browser is being hijacked somehow. I ran Hijackthis but it doesn't show anything really suspicious. If I search for something in google the results come back but when I click on a well known result it takes me to some weird search page. Any ideas on this one? I have re-run super anti-spyware and have found nothing.

Thanks
Rich

#8 Rich Webb

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Posted 23 December 2011 - 12:37 PM

As additional info I also checked the proxy settings in internet explorer and they were not set to anything. Not really sure what to try on this one.

#9 TheShooter93

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Posted 24 December 2011 - 03:31 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#10 hamluis

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Posted 29 December 2015 - 05:16 PM

MRL topic, http://www.bleepingcomputer.com/forums/t/600787/infected-with-something-that-keeps-recreating-hkcurun-registry-entry/ .

 

This topic is now closed to avoid confusion...please follow all suggestions made in the MRL topic for assistance.

 

Louis






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