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Oh_ my_ god! this computer is killing me!


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#1 Raymond Lee Leggs

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Posted 11 December 2011 - 02:18 PM

This Laptop HP ZE2000 is going to kill me.

I have fought tooth and nail to get this computer back to normal and when I did. Somehting else WORSE happened. I had this machine CLEANED with malwarebytes and internet restored by Lynksis and guess what everything was perfect! Until last night when
disaster struck.

XPantivirus 2012 somehow invaded my system, I do not know wheather it was the XP service pack 3 update installation or not. Windows action center became corrupted, and the whole system went nuts.

I actually got this computer well off enough to boot into safemode before this happened.
So I put it in safemode and I apparently was able to remove the two TROJANFAKE.ALERT with Malwarebytes.

XP antivirus 2012 tried to run in safemode but malwarebytes deleted it.

Here's where It gets bad. To the point I want to either cut my face off and eat it, or worse toss the computer out the window. Now certain Programs will not work.

If I use any of the following, CCleaner Malwarebyes, Hijackthis.. etc. (no telling how many programs are. "Application not found" error window pops up.

I tried to perform maintenence in the control panel and I got stuff like, Rundll32 is missing, or postmortem debugger has had an error, or sysrestore does not exist. Etc.

No I do not have the orignal startup disc that cmae with computer, I thought I had it but I have so many disc laying around its insane, and I have been tearing my room apart trying to look for the disc I magicly found not too long ago.

With my luck a certain meddelsome person probably threw it away.

Hopefully I do not have to get someone to fix it professionally. I have a feeling that its going to be above $80.00 and the only person that does PC repair that I know of lives 2 hours away, and my family member who probaly threw away my disc would have to take the coputer with them. I guess I'll look again, Everytime I get something right it always goes wrong.

As a bonus If I get it done that way, I might be running vista. GULP, which is the buggiest OS I have ever used, next to windows 7.

I have had 2 HP Desktops explode
I have had 2 e machines deskstops explode
I have had a dell Desktop reposessed
I have had 2 dell laptops go completely bonkers
I had another dell Desktop get infected and crash
I have had another dell desk top which I still have where the DVD drive broke
This laptop was my aunt's and she runed it by intalling virus protection.. From the internet because she. Thought he needed it.

Took me several moths to fix this machine and the saga continues

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#2 boopme

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Posted 11 December 2011 - 02:46 PM

Hello.. I am moving this from XP to Am I Infected. Let's try this.


Do you have the Full Rundll errors??


Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.





Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log have a name like: TDSSKiller.Version_Date_Time_log.txt.



If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, [color="#8B0000"]Post new scan log
and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 Raymond Lee Leggs

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Posted 11 December 2011 - 04:09 PM

Going to try this will alert you if anything goes wrong as I noted in your instructions.

#4 Animal

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Posted 11 December 2011 - 04:35 PM

I see your log is properly posted, here, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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