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Zeroaccess virus on Vista 32 bit?


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4 replies to this topic

#1 oakhilljoe

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Posted 11 December 2011 - 02:14 PM

Hi,

Before posting this topic I read as many previous topics as possible to get an idea of what I might have on my computer. At first it was clear that I had the 2012 Security virus as I was getting fake requests to sign up for malware/virus protection. I recognized this and was able to get that off my computer following one of the previous forum topics, and used Malwarebytes to get rid of it. But now I still get website redirects using both Firefox and Chrome, and when I try to get to any security software sites, it aggressively redirects me. For instance, I typed in "combofix" in the google search box and I cannot get to the download page. Luckily, my desktop is running smoothly (my laptop has the virus), so I can easily bring executables over to my laptop via flash drive from my desktop. I was going to run combofix myself, but then saw the warning that I should only use it under direction of someone who knows how to use it. Can someone help me?

Here are symptoms:

- I believe I did have the Vista 2012 Security virus, which I believe was removed using Malwarebytes
- I still have a virus that causes redirects when using Firefox and Chrome, and redirects are aggressive when trying to get to anti-virus tool download sites (i.e. combofix)
- I cannot turn on my windows firewall: it says: "Due to an unidentified problem, Windows cannot display Windows Firewall settings"
- I occasionally (rarely) get a blue screen of death, which occurred last time during a full-scan of Malwarebytes (near the end of the scan), and it says something like "starting system dump"
- I have tried the following with no success: Malwarebytes, TDSSKiller, CCleaner, Adaware, AVG
- I am not sure, but I the virus may be creating fake AVS and McAfee security announcements

Here is my computer specs:

Windows Vista Home Premium
Service Pack 1
Acer Aspire 5920
Intel Core 2 Duo CPU T5750 @ 2.00GHz 2.00 GHz
3.00 GB RAM
32-bit OS

Can anyone help?

Thanks!

Edited by hamluis, 11 December 2011 - 05:40 PM.
Moved from Vista to Am I Infected.


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#2 nomorevirus12

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Posted 11 December 2011 - 07:23 PM

I have this exact same problem! Looking forward to a response.

#3 quietman7

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Posted 12 December 2011 - 06:10 PM

You have a serious malware infection. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 7 there are instructions for downloading and running DDS which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. After doing this, it would be helpful if you replied back in this thread with a link to the new topic so we can closed this one.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

Note: If you can produce at least some of the logs, create a new topic and explain what happened with those logs you tried to create but could not. If you cannot create any of the logs, then still post the topic and explain that you followed the Prep. Guide but were unable to create the required logs. Again, describe what happened when you tried to create them.
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#4 oakhilljoe

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Posted 12 December 2011 - 07:03 PM

quietman7,

Thanks for your response. Since sending my initial request for help and the synopsis of my problem, I decided that I just didn't want to deal with Windows Vista anymore, and Windows for that matter, and so I did a clean install of Linux. So far it is working beautifully, I love it, and I am moving on!

nomorevirus12 -- Since you have the same problem that I had, I encourage you to follow quietman7's instructions for getting this post to the correct place, and then perhaps you can be helped step by step instead of me.

Otherwise, quietman7, let me know if you would like me to just delete this post.

Sorry about this folks. Thanks for your time!

#5 quietman7

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Posted 12 December 2011 - 09:13 PM

We don't delete topics even if the issue is resolved. Other folks reading through these forums may find your solution to their liking.
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