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Potential malware infection


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5 replies to this topic

#1 NatalieV

NatalieV

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Posted 10 December 2011 - 11:15 PM

Hello,

Last night I received a legitimate pop up notice from the Windows Security Center (XP) stating that my virus protection was no longer enabled. I have had infections before that have disabled my virus protection, so I ran some scans (Malwarebytes, Spybot, and Symantec AntiVirus). Malwarebytes detected and deleted Rootkit.0Access, and Spybot detected and removed Internet.Security 2011.

I haven't had any symptoms on my computer since my virus protection was disabled, but I am very worried that traces of the malicious items could still exist and emerge. I have dealt with the "Internet Security" viruses in the past, and I know how nasty and debilitating they are. Is there a way to confirm that all traces of these malicious items are gone?

Let me know if there is any further information I should supply. Thank you!

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#2 boopme

boopme

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Posted 11 December 2011 - 12:34 AM

Hello and welcome. Let's look a little deeper.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.




>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



Finally ..I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 NatalieV

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Posted 11 December 2011 - 11:32 PM

Thank you so much for your quick response. Here are the requested logs. My computer is still operating without symptoms of an infection, but it appears the ESET scan picked up some malicious items. Please let me know if you have any questions. Thanks again!

MINITOOLBOX:

MiniToolBox by Farbar
Ran by Natalie (administrator) on 11-12-2011 at 20:49:00
Microsoft Windows XP Professional Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Connected)
Intel® PRO/Wireless 3945ABG Network Connection = Wireless Network Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : natalie

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Mixed

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-15-C5-1C-62-D7

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.7

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Sunday, December 11, 2011 10:47:03 AM

Lease Expires . . . . . . . . . . : Monday, December 12, 2011 10:47:03 AM



Ethernet adapter Wireless Network Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection

Physical Address. . . . . . . . . : 00-13-02-AA-29-B2

Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 72.14.204.103, 72.14.204.99, 72.14.204.104, 72.14.204.147
72.14.204.105



Pinging google.com [72.14.204.105] with 32 bytes of data:



Reply from 72.14.204.105: bytes=32 time=18ms TTL=53

Reply from 72.14.204.105: bytes=32 time=16ms TTL=53



Ping statistics for 72.14.204.105:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 16ms, Maximum = 18ms, Average = 17ms

Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.180.149, 209.191.122.70, 72.30.2.43, 98.137.149.56



Pinging yahoo.com [98.137.149.56] with 32 bytes of data:



Reply from 98.137.149.56: bytes=32 time=87ms TTL=51

Reply from 98.137.149.56: bytes=32 time=91ms TTL=51



Ping statistics for 98.137.149.56:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 87ms, Maximum = 91ms, Average = 89ms

Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 15 c5 1c 62 d7 ...... Broadcom 440x 10/100 Integrated Controller
0x10004 ...00 13 02 aa 29 b2 ...... Intel® PRO/Wireless 3945ABG Network Connection
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.7 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.7 192.168.1.7 20
192.168.1.0 255.255.255.0 192.168.1.7 192.168.1.7 20
192.168.1.7 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.7 192.168.1.7 20
224.0.0.0 240.0.0.0 192.168.1.7 192.168.1.7 20
255.255.255.255 255.255.255.255 192.168.1.7 192.168.1.7 1
255.255.255.255 255.255.255.255 192.168.1.7 10004 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\wshbth.dll [108032] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/11/2011 04:52:25 PM) (Source: MsiInstaller) (User: Natalie)Natalie
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed. Contact your technical support group. System Error 1612.

Error: (12/11/2011 11:55:42 AM) (Source: MsiInstaller) (User: Natalie)Natalie
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed. Contact your technical support group. System Error 1612.

Error: (12/10/2011 08:44:44 PM) (Source: MsiInstaller) (User: Natalie)Natalie
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed. Contact your technical support group. System Error 1612.

Error: (12/10/2011 03:58:12 PM) (Source: MsiInstaller) (User: Natalie)Natalie
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed. Contact your technical support group. System Error 1612.

Error: (12/10/2011 09:52:02 AM) (Source: MsiInstaller) (User: Natalie)Natalie
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed. Contact your technical support group. System Error 1612.

Error: (12/10/2011 02:37:15 AM) (Source: Lavasoft Ad-Aware Service) (User: )
Description: Only one instance of service process is allowed.

Error: (12/10/2011 01:16:12 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (12/10/2011 01:16:10 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved

Error: (12/10/2011 01:12:35 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (12/10/2011 01:12:35 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.


System errors:
=============
Error: (12/10/2011 03:12:55 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%1053

Error: (12/10/2011 03:10:27 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Google Update Service (gupdate) service to connect.

Error: (12/10/2011 03:08:19 PM) (Source: DCOM) (User: Natalie)
Description: The server {022105BD-948A-40C9-AB42-A3300DDF097F} did not register with DCOM within the required timeout.

Error: (12/10/2011 03:04:29 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1053" attempting to start the service gupdate with arguments "/comsvc"
in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (12/10/2011 02:32:20 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Cdrom
Imapi

Error: (12/10/2011 02:32:17 AM) (Source: Service Control Manager) (User: )
Description: The IPSEC Services service terminated with the following error:
%%2

Error: (12/09/2011 11:56:37 PM) (Source: DCOM) (User: Administrator)
Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}

Error: (12/09/2011 11:56:23 PM) (Source: DCOM) (User: Administrator)
Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}

Error: (12/09/2011 11:55:47 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFD
eeCtrl
Fips
intelppm
IPSec
MRxSmb
NetBIOS
NetBT
OMCI
RasAcd
Rdbss
SAVRT
SAVRTPEL
SPBBCDrv
SYMTDI
Tcpip
WS2IFSL

Error: (12/09/2011 11:55:47 PM) (Source: Service Control Manager) (User: )
Description: The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:
%%31


Microsoft Office Sessions:
=========================
Error: (12/11/2011 04:52:25 PM) (Source: MsiInstaller)(User: Natalie)Natalie
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)

Error: (12/11/2011 11:55:42 AM) (Source: MsiInstaller)(User: Natalie)Natalie
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)

Error: (12/10/2011 08:44:44 PM) (Source: MsiInstaller)(User: Natalie)Natalie
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)

Error: (12/10/2011 03:58:12 PM) (Source: MsiInstaller)(User: Natalie)Natalie
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)

Error: (12/10/2011 09:52:02 AM) (Source: MsiInstaller)(User: Natalie)Natalie
Description: Product: Google Talk Plugin -- Error 1714. The older version of Google Talk Plugin cannot be removed. Contact your technical support group. System Error 1612.(NULL)(NULL)(NULL)

Error: (12/10/2011 02:37:15 AM) (Source: Lavasoft Ad-Aware Service)(User: )
Description: Only one instance of service process is allowed.

Error: (12/10/2011 01:16:12 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (12/10/2011 01:16:10 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe server name or address could not be resolved

Error: (12/10/2011 01:12:35 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (12/10/2011 01:12:35 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.


=========================== Installed Programs ============================

Acrobat.com (Version: 2.0.0)
Acrobat.com (Version: 2.0.0.0)
Ad-Aware
Ad-Aware (Version: 8.3.0)
Adobe AIR (Version: 2.7.0.19530)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.34)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Reader X (10.1.0) (Version: 10.1.0)
Adobe Shockwave Player 11.5 (Version: 11.5.8.612)
Amazon MP3 Downloader 1.0.10
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Software Suite
ATI - Software Uninstall Utility (Version: 6.14.10.1014)
ATI Catalyst Control Center (Version: 1.2.2334.37172)
ATI Display Driver (Version: 8.261-060523a1-033841C-Dell)
Bonjour (Version: 2.0.5.0)
Broadcom 440x 10/100 Integrated Controller (Version: 8.03.09)
BufferChm (Version: 53.0.13.000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conexant HDA D110 MDC V.92 Modem
Corel Paint Shop Pro X (Version: 10.02)
Dell ResourceCD
DellConnect (Version: 1.00.522)
Destinations (Version: 53.0.13.000)
DeviceFunctionQFolder (Version: 1.00.0000)
DeviceManagementQFolder (Version: 1.00.0000)
DivX Setup (Version: 2.2.0.24)
eSupportQFolder (Version: 1.00.0000)
Google Talk Plugin (Version: 2.3.2.0)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2308.2056)
Google Update Helper (Version: 1.3.21.79)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
HijackThis 2.0.2 (Version: 2.0.2)
HP Deskjet 3900 series (Version: 5.0)
HP Image Zone Express (Version: 1.5.1.29)
HP Imaging Device Functions 5.0 (Version: 5.0)
HP Solution Center & Imaging Support Tools 5.0 (Version: 5.0)
HP Update (Version: 5.002.005.003)
HPDeskjet3900Series (Version: 1.00.0000)
HPProductAssistant (Version: 53.0.13.000)
Intel® PROSet/Wireless Software (Version: 10.5.1.0)
iTunes (Version: 10.3.1.55)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Ken Ward's Zipper 1.4000
Last.fm 1.4.2.59470
LiveUpdate 3.0 (Symantec Corporation) (Version: 3.0.0.160)
LUMIX Simple Viewer (Version: 0.99.0000)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
mCore (Version: 7.20.0000)
mDriver (Version: 7.20.0000)
mDrWiFi (Version: 7.20.0000)
mHlpDell (Version: 7.20.0000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Small Business Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
mIWA (Version: 7.20.0000)
mLogView (Version: 7.20.0000)
mMHouse (Version: 7.20.0000)
MobileMe Control Panel (Version: 3.1.0.14)
Mozilla Firefox 8.0 (x86 en-US) (Version: 8.0)
mPfMgr (Version: 7.20.0000)
mPfWiz (Version: 7.20.0000)
mProSafe (Version: 7.20.0000)
mSSO (Version: 7.20.0000)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
mWlsSafe (Version: 7.20.0000)
mWMI (Version: 7.20.0000)
mXML (Version: 7.20.0000)
mZConfig (Version: 7.20.0000)
Napster (Version: 4.6.3.4)
Napster Burn Engine (Version: 3.5.0000)
Netflix Movie Viewer (Version: 1.2.211)
Norton Security Scan (Symantec Corporation) (Version: 2.0.0)
Norton Security Scan (Version: 2.0.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
PHOTOfunSTUDIO -viewer- (Version: 1.00.000)
QuickTime (Version: 7.69.80.9)
Seagate Manager Installer (Version: 2.01.0109)
SecureCRT 5.1.1 (Version: 5.1.1)
SecureW2 Client 3.1.2 (Version: 3.1.2)
SigmaTel Audio (Version: 5.10.4803.0)
Skype™ 3.8 (Version: 3.8.188)
SolutionCenter (Version: 50.0.152.000)
Sonic Audio module (Version: 2.0.0)
Sonic Copy Module (Version: 2.0.0)
Sonic DLA (Version: 4.97)
Sonic Express Labeler (Version: 2.0.0)
Sonic RecordNow Data (Version: 2.0.0)
Sonic Update Manager (Version: 3.0.0)
Sound Blaster ADVANCED MB Drivers
Spybot - Search & Destroy (Version: 1.6.2)
Spybot - Search & Destroy 1.4 (Version: 1.4)
Status (Version: 53.0.13.000)
Symantec AntiVirus (Version: 10.1.4000.4)
Symantec Technical Support Web Controls (Version: 3.5.3)
Synaptics Pointing Device Driver (Version: 8.2.4.6)
TiVo Desktop 2.5.1 (Version: 2.5.279.957)
TrayApp (Version: 53.0.13.000)
URGE (Version: 1.1.8115.0)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
VideoLAN VLC media player 0.8.6 (Version: 0.8.6)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 53.0.13.000)
Windows Automatic Update Service (WAUS) (Version: 1.0.0)
Windows Driver Package - Ricoh Company Memorystick Host Controller (07/09/2005 1.00.01.12) (Version: 07/09/2005 1.00.01.12)
Windows Driver Package - Ricoh Company MMC Host Controller (07/14/2005 1.00.00.06) (Version: 07/14/2005 1.00.00.06)
Windows Driver Package - Ricoh Company xD-Picture Card/SmartMedia Host Controller (07/14/2005 1.00.02.04) (Version: 07/14/2005 1.00.02.04)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows Search 4.0 (Version: 04.00.6001.503)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
XML Paper Specification Shared Components Pack 1.0

========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 1022.37 MB
Available physical RAM: 461.57 MB
Total Pagefile: 2460.25 MB
Available Pagefile: 1708.38 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.21 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:66.69 GB) (Free:13.22 GB) NTFS
2 Drive d: (Backup) (Fixed) (Total:20.73 GB) (Free:20.65 GB) NTFS

========================= Users: ========================================

User accounts for \\NATALIE

Administrator ASPNET Guest
HelpAssistant Natalie SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

**** End of log ****



RKILL:
This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 12/11/2011 at 21:07:32.
Operating System: Microsoft Windows XP


Processes terminated by Rkill or while it was running:



Rkill completed on 12/11/2011 at 21:07:37.



MBAM:
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8354

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/11/2011 9:15:41 PM
mbam-log-2011-12-11 (21-15-41).txt

Scan type: Quick scan
Objects scanned: 186087
Time elapsed: 6 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



ESET:
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\SmitfraudCgp.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\Documents and Settings\Natalie\My Documents\Jw8f6.exe a variant of Win32/Kryptik.XAT trojan cleaned by deleting - quarantined
C:\System Volume Information\_restore{B8D873D8-A7DA-4D6B-B24A-790ADAE2C6F0}\RP68\A0036128.exe a variant of Win32/Kryptik.XAT trojan cleaned by deleting - quarantined

#4 boopme

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Posted 12 December 2011 - 10:44 PM

Hello, looks good. You may want to remive this from the Control Panel,Add/Remove programs.
Google Toolbar for Internet Explorer (Version: 7.2.2308.2056)

Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 7 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7u1-windows-i586-s.exe (or jre-7u1-windows-x64.exe for 64-bit) to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.




If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
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#5 NatalieV

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Posted 13 December 2011 - 10:27 PM

Thanks so much for these very thorough instructions. I've followed the steps without issue. I still haven't experienced any symptoms, so if you think my computer is clean, I'm happy to hear it. Let me know if there is anything else I should know, but otherwise, thanks so much for the help!

#6 boopme

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Posted 13 December 2011 - 10:53 PM

You're welcome. I would say to just check to see if the disk needs to defragmented.
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