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XP SP2 machine suddenly very slow, driving me KRAZY!


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#1 Number_6

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Posted 10 December 2011 - 09:37 PM

Here's a problem I'm having with my Dell XP SP2 machine that I think will challenge the best of the minds here.

I've solved plenty of PC problems, but this one has me absolutely stumped, so I will appreciate any help I can get. You can consider yourself extremely good if you can solve this one.

The main problem is slow performance of Firefox 801 that has shown up suddenly. Some sites (e.g. imdb, youtube, nytimes) load excruciatingly slowly, whereas others, which I suspect may be much simpler, load at the right speed.

What happens is that these sites load slowly, the Performance pane of Task Manager shows wild jumps in CPU usage (up to 100%, and I cannot switch tabs while one site is loading. When I try to switch tabs, Firefox displays a message that says "...not responding" at the top of the screen.

This does not apply to downloading a file from the web. When I do that, it downloads very fast.

(Possibly related to this: AFTER this happened, I downloaded MSIE 8. When I went to Youtube in MSIE 8 I got a message that I needed Adobe Flash 11, so I downloaded that and it installed properly. But when I go to Youtube in MSIE 8, it still thinks that Flash 11 is not installed.)

I am pretty sure I have no malware or virii on this machine. My suspicion is that there is some process or program that is running that is slowing the machine down, but I cannot isolate it.

This happened suddenly. By "suddenly" I mean that the last time I used this machine, 3 months ago, it worked properly. No one had access to the machine since then; and a Win 7 laptop that was also unused for 3 months functions properly.

On a page like nytimes.com, the page takes a long time to load, but eventually does load; then the entire page portion of the screen goes white; then it reloads.

My guess: there is some piece of software that Firefox uses, probably in XP or Flash, that is slowing things down.


Here are the processes running (info from Windows Task Manager):

taskmgr.exe
ctfmon.exe
jusched.exe
explorer.ese
wscntfy.exe
spoolsv.exe
svchost.exe (several of these are running)
lsass.exe
winlogon.exe
services.exe
wmiprvse.exe
alg.exe
jqs.exe
system
system idle process
csrss.exe
smss.exe

Also these programs which I've used for quite a while with no change of any kind:

Winpatrol.exe Winpatrol
NoteTab
smc.exe (Sygate firewall)
Thunderbird (from Mozilla; email)

So, I will appreciate any good ideas anyone has! This is really mystifying.

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#2 Number_6

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Posted 10 December 2011 - 09:42 PM

More info: sites that use little or no graphics, such as Craigslist, seem to load at the appropriate speed.

#3 jhayz

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Posted 10 December 2011 - 09:57 PM

What system model and specs is this Dell machine? My Dell machine still running on XP SP2 w/out any windows updates only runs on Firefox 3.6. Is it just a Firefox Browser and certain site loading problem? Have you tried using Google chrome? There are two available Flash player, for IE and Firefox/Chrome.

Tekken
 


#4 frankp316

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Posted 11 December 2011 - 05:46 AM

If Flash is part of the problem, you need to download the Flash uninstall tool at this link, use it and then install the latest version. Otherwise it won't work.




http://kb2.adobe.com/cps/141/tn_14157.html

#5 Number_6

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Posted 11 December 2011 - 07:59 AM

Frank: did that, it didn't work.

#6 Number_6

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Posted 11 December 2011 - 08:46 AM

What system model and specs is this Dell machine? My Dell machine still running on XP SP2 w/out any windows updates only runs on Firefox 3.6. Is it just a Firefox Browser and certain site loading problem? Have you tried using Google chrome? There are two available Flash player, for IE and Firefox/Chrome.


J, it's a Dell Optiplex GX 260, 512 mb, 2.33 Ghz. The thing is, when I was using it 3 months ago, it ran perfectly. (I split my time working in 2 diff. states.)

I have not yet tried Chrome.

Also, I noticed that even when applications such as Ffox are loaded, but just sitting there, Task Manager shows CPU usage jumping around quite a bit. The base rate seems to be around 0%--2%, but then sometimes w/o my touching the keyboard it will jump up to 30%. (Hmm,that *could* be WinPatrol looking around--but I loaded WinPatrol about a year ago and have not modified it in any way since then.)

#7 InadequateInfirmity

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Posted 11 December 2011 - 08:57 AM

Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services

what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click

save file, save it to the desktop and run it.





Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

Then run startuplite http://www.malwarebytes.org/products/startuplite after that open msconfig and tell me which apps are auto loading with windows in the startup tb.

#8 Number_6

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Posted 11 December 2011 - 11:01 AM

Inadequate:

I did as you suggested and found 4 services listed:

--Java Quickstarter
--McAfee Security Scan
--Sygate Personal firewall
--Support Soft Remote Assistance

These are the non-MS services that are listed in the Startup menu. However, I long ago disabled the McAfee and SupportSoft service, and both are listed as STOPPED.

I will check out the tools you suggested and report on then after I've run them.

#9 Number_6

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Posted 11 December 2011 - 11:35 AM

Inade:

Results of Minitoolbox:

MiniToolBox by Farbar
Ran by Administrator (administrator) on 11-12-2011 at 09:32:44
Microsoft Windows XP Professional Service Pack 2 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


=========================== Installed Programs ============================

Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Reader X (Version: 10.0.0)
Agent Ransack Version 1.7.3
Belarc Advisor 8.1
BufferChm (Version: 53.0.13.000)
CCleaner
CodeStuff Starter (Version: 5.6.2.9)
Destinations (Version: 53.0.13.000)
DeviceFunctionQFolder (Version: 1.00.0000)
DeviceManagementQFolder (Version: 1.00.0000)
eSupportQFolder (Version: 1.00.0000)
FileZilla Client 3.3.4.1 (Version: 3.3.4.1)
HP Deskjet 3900 series (Version: 5.0)
HP Imaging Device Functions 5.0 (Version: 5.0)
HP Software Update (Version: 3.0.5.001)
HP Solution Center & Imaging Support Tools 5.0 (Version: 5.0)
HPDeskjet3900Series (Version: 1.00.0000)
HPProductAssistant (Version: 53.0.13.000)
InCtrl5
Intel® Extreme Graphics Driver
Intel® PRO Network Adapters and Drivers
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 23 (Version: 6.0.230)
Mail Box Dispatcher 2.30 (Version: 2.30)
McAfee Security Scan Plus (Version: 2.0.181.2)
Microsoft .NET Framework 2.0
Microsoft .NET Framework 2.0 (Version: 2.0.50727)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.4518.1014)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Mozilla Firefox (3.0.19) (Version: 3.0.19 (en-US))
Mozilla Firefox 8.0.1 (x86 en-US) (Version: 8.0.1)
Mozilla Thunderbird (3.1.6) (Version: 3.1.6 (en-US))
NoteTab Light (Remove only) (Version: 4.95)
OpenOffice.org 3.3 (Version: 3.3.9567)
Qwest Installer (Version: 1.0)
Qwest Personal Digital Vault™ (Version: 1.0.0002)
Qwest QuickAssist Desktop Tools (Version: 23)
Qwest Quickcare 2.7 (Version: 2.7.1002.1512)
Revo Uninstaller 1.91 (Version: 1.91)
Skype Toolbars (Version: 5.0.4137)
Skype™ 5.1 (Version: 5.1.112)
SolutionCenter (Version: 50.0.152.000)
SoundMAX
Startup Cop
Status (Version: 53.0.13.000)
Sygate Personal Firewall (Version: 5.6.2808)
TrayApp (Version: 53.0.13.000)
VLC media player 1.1.5 (Version: 1.1.5)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 53.0.13.000)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows XP Hotfix - KB839210 (Version: 1)
WinPatrol (Version: 19.3.2010.5)

========================= Memory info: ===================================

Percentage of memory in use: 87%
Total physical RAM: 510.99 MB
Available physical RAM: 66.41 MB
Total Pagefile: 1249.51 MB
Available Pagefile: 746.97 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.02 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:37.24 GB) (Free:30.6 GB) NTFS
4 Drive e: () (Removable) (Total:1.97 GB) (Free:1.03 GB) FAT

========================= Users: ========================================

User accounts for \\USER-8201CFC484

Administrator Guest HelpAssistant
SUPPORT_388945a0


**** End of log ****

#10 InadequateInfirmity

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Posted 11 December 2011 - 02:27 PM

If you no longer use mcafee unistall this program.
McAfee Security Scan Plus (Version: 2.0.181.2) (I know this is not the security program,uninstall it though)

Then run the uninstall tool found here.
http://majorgeeks.com/downloadget.php?id=5420&file=15&evp=24176563d608d7bfb04f95b4c72f1b9e

I see that you have ccleaner installed can you post a startup list from it for me?
Open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text
file.Save it to your desktop and post the startup.txt here in your next reply.



Hit start button at lower left hand corner of the screen.Then in the run box type services.msc right click Run As Admin. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.
--Java Quickstarter
--McAfee Security Scan
--Support Soft Remote Assistance


Uninstall the programs listed below.
Mozilla Firefox (3.0.19) (Version: 3.0.19 (en-US)) (outdated)
Java™ 6 Update 22 (Version: 6.0.220) (outdated)
Java™ 6 Update 23 (Version: 6.0.230) (outdated)
McAfee Security Scan Plus (Version: 2.0.181.2)

Get a fresh copy of jave here. http://java.com/en/




Please download TFC by Old Timer and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!
right-click Run as Admin on TFC.exe to run it.If tfc doesnt prompt a reboot then do so manually.

You need an antivirus a firewall is not sufficient.I suggest avast,also since you have sygate firewall make sure windows firewall is disabled.
http://www.avast.com/free-antivirus-download

How long have you gone without an antivirus??You should do a full scan with avast.
Then clean the inside of your computer with a can of compressed air and re-seat the ram video card hard drive etc.Make sure to blow out the slots that the ram video card hard drive slid into. SEE VIDEO



Edited by InadequateInfirmity, 11 December 2011 - 02:28 PM.


#11 Number_6

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Posted 11 December 2011 - 06:56 PM

Inade:

0. You've given me a lot of ideas that look like they might produce some useful info; many thanks, will take me a while to go through them since I have other things on my platte. Will report back as I get results.

1. My philosophy --since I was an assembly language programmer, centuries ago <g>--has been that the simpler things are, the better (e.g. the fewer background programs running, the better). I have not used an anti-virus program for years and have never even come close to picking up a virus. For various reasons, some of which need not be discussed, I am reasonably confident of my ability to avoid virii.

2. Re Uninstalling McAfee, what I usually do when I want to stop a program from autostarting, even tho it's listed in some autostart list, is to change the name of the program, e.g. from mcafee.exe to xxx_mcafee.exe. That stops the program from executing, but does noty produce any error messages or halts and makes it easy to allow the program in the future, should I change my mind. (Not true of ALL programs, but certainly true of many.)

3. Can you tell me your logic in suggesting that I uninstall certain programs, such as
Mozilla Firefox (3.0.19) (Version: 3.0.19 (en-US)) (outdated) and the Java updates? Seems to me that Mozilla and McAfee are just sitting there on my disk, not executing, and therefore they cannot pose a problem.

4. I will re-emphasize: When I shut this computer down 3 months ago, it was running fine. When I started it up 3 months later--which is the next *logical* day--I was having speed/performance problems. So I don't get your reasoning.

Do you suspect there could be a problem with Java? I know of at least 2 pages that use Javascript --I coded them myself (some time ago)--and JS seems to be running properly.

5. Re Startup programs, the only 2 user-installed programs in the Startup menu are WinPatrol, and the Sygate firewall.

6. I removed the video card, blew it out, re-installed it. no change.

#12 jhayz

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Posted 11 December 2011 - 08:26 PM

The report on listed programs posted and suggested by inadequateinfirmity are correct. Since you mentioned browsing problems would tend to point to Java, Flash, internet connection problems and unprotected system, 2 firewalls probably running, Mcafee conflicting, outdated software versions or corrupted.

Tekken
 


#13 Number_6

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Posted 13 December 2011 - 07:48 PM

Inade et al:

maybe you can make some guess as to what the following experience tells me:

In MSIE 8.0 I went to this page:
http://libster09.tripod.com/id2.html

The page has a cute feature--the colored balls moving around.

But this page when rendered in Firefox 8.0.1 does NOT show these balls.

Does this give us any useful data?

#14 InadequateInfirmity

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Posted 13 December 2011 - 08:02 PM

I use firefox and I dont see any colored balls moving around.

#15 InadequateInfirmity

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Posted 13 December 2011 - 08:03 PM

Download: http://www.microsoft.com/download/en/confirmation.aspx?id=24
Download service pack three save it to your desktop and run it.




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