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Windows 7 Antispyware 2012-keeps coming back


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5 replies to this topic

#1 Vladimus

Vladimus

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  • Local time:08:36 AM

Posted 10 December 2011 - 03:12 PM

This virus popped up on my computer last night. I followed the instructions here, and it seemingly was gone at first but it kept coming back. Also I have noticed a couple other problems since it started. Mcaffee tends to pop up with messages saying it has removed a Trojan fairly often, and I am getting popup tabs in Firefox, Chrome, and Internet Explorer when visiting websites(this doesn't normally happen to me) and finally as of today, after I have an internet browser open for just a couple of minutes, it freezes and stops responding and I become unable to open up task manager via the taskbar or control alt delete and am forced to hold the power button on my pc till it turns off.

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#2 Broni

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Posted 10 December 2011 - 05:48 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 Vladimus

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Posted 10 December 2011 - 08:16 PM

SecurityCheck.exe results:

Results of screen317's Security Check version 0.99.28
Windows 7 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
McAfee SecurityCenter
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 29
Adobe Flash Player 11.1.102.55
Adobe Reader 9 Adobe Reader out of date!
Mozilla Firefox ((3.6.24)) Firefox out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe
mcafee VIRUSS~1 mcvsshld.exe
``````````End of Log````````````


MiniToolBox results: I had the following error message pop up several times while it was running: The ordinal 1108 could not be located in the dynamic link library WSOCK32.dll.

MiniToolBox by Farbar
Ran by Matt (administrator) on 10-12-2011 at 19:30:51
Microsoft Windows 7 Home Premium (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

Hosts file not detected in the default directory
========================= IP Configuration: ================================

Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Connected)
The following helper DLL cannot be loaded: WSHELPER.DLL.


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Matt-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : WOW

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : WOW
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 84-2B-2B-AF-78-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::fc96:a9:c2ec:3a42%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, December 10, 2011 7:12:07 PM
Lease Expires . . . . . . . . . . : Saturday, December 17, 2011 5:52:01 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 243542827
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-AE-3F-83-84-2B-2B-AF-78-10
DNS Servers . . . . . . . . . . . : 64.233.217.2
64.233.217.3
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.WOW:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Pinging google.com [74.125.113.104] with 32 bytes of data:
Reply from 74.125.113.104: bytes=32 time=44ms TTL=53
Reply from 74.125.113.104: bytes=32 time=42ms TTL=53

Ping statistics for 74.125.113.104:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 44ms, Average = 43ms

Pinging yahoo.com [72.30.2.43] with 32 bytes of data:
Reply from 72.30.2.43: bytes=32 time=124ms TTL=54
Reply from 72.30.2.43: bytes=32 time=134ms TTL=54

Ping statistics for 72.30.2.43:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 124ms, Maximum = 134ms, Average = 129ms

Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Request timed out.
Request timed out.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...84 2b 2b af 78 10 ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.6 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.2.0 255.255.255.0 On-link 192.168.2.6 276
192.168.2.6 255.255.255.255 On-link 192.168.2.6 276
192.168.2.255 255.255.255.255 On-link 192.168.2.6 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.6 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.6 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 276 fe80::/64 On-link
11 276 fe80::fc96:a9:c2ec:3a42/128
On-link
1 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 mswsock.dll [File Not found] ()
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
x64-Catalog5 01 mswsock.dll [File Not found] ()
x64-Catalog5 02 mswsock.dll [File Not found] ()
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog9 01 mswsock.dll [File Not found] ()
x64-Catalog9 02 mswsock.dll [File Not found] ()
x64-Catalog9 03 mswsock.dll [File Not found] ()
x64-Catalog9 04 mswsock.dll [File Not found] ()
x64-Catalog9 05 mswsock.dll [File Not found] ()
x64-Catalog9 06 mswsock.dll [File Not found] ()
x64-Catalog9 07 mswsock.dll [File Not found] ()
x64-Catalog9 08 mswsock.dll [File Not found] ()
x64-Catalog9 09 mswsock.dll [File Not found] ()
x64-Catalog9 10 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/10/2011 02:00:03 PM) (Source: PC-Doctor) (User: )
Description: (6456) Asapi: (14:00:03:0410)(6456) Asapi.State - Error -- 123 Plugin S3LogPusher.dll failed to load.

Error: (12/10/2011 02:00:02 PM) (Source: PC-Doctor) (User: )
Description: (6456) Asapi: (14:00:02:9980)(6456) libAsapi.DynamicLoadedPlugin - Error -- 64 Unable to load library 'S3LogPusher.dll'

Error: (12/10/2011 07:17:34 AM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: A thread in process C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 2244 (0x8c4)

Thread address : 0x00000000778DF9EA

Thread message :

Build VSCORE.14.4.0.380 / 5400.1158
Object being scanned = \Device\HarddiskVolume3\Program Files (x86)\Real\RealPlayer\update\setu3270.dll
by C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
4(0)(0)
4(0)(0)
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)

Error: (12/10/2011 04:57:24 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the VSS backup "System Writer" object.

Details:
Could not query the status of the EventSystem service.

System Error:
No more threads can be created in the system.
.

Error: (12/10/2011 00:03:38 AM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: A thread in process C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 2188 (0x88c)

Thread address : 0x000000007744F9EA

Thread message :

Build VSCORE.14.4.0.380 / 5400.1158
Object being scanned = \Device\HarddiskVolume3\Program Files (x86)\Real\RealPlayer\update\setu3270.dll
by C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
4(0)(0)
4(0)(0)
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)

Error: (12/09/2011 11:31:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 1.9.2.4324, time stamp: 0x4eb2a578
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab86
Exception code: 0xc0000005
Fault offset: 0x00022262
Faulting process id: 0x12ec
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (12/09/2011 07:56:04 PM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: A thread in process C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 4792 (0x12b8)

Thread address : 0x00000000779DF9EA

Thread message :

Build VSCORE.14.4.0.380 / 5400.1158
Object being scanned = \Device\HarddiskVolume3\program files (x86)\videolan\vlc\vlc.exe
by C:\Windows\Explorer.EXE
4(0)(0)
4(0)(0)
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)

Error: (12/09/2011 07:21:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 1.9.2.4324, time stamp: 0x4eb2a578
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab86
Exception code: 0xc0000005
Fault offset: 0x00022262
Faulting process id: 0x56890
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (12/09/2011 07:20:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 1.9.2.4324, time stamp: 0x4eb2a578
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab86
Exception code: 0xc0000005
Fault offset: 0x00022262
Faulting process id: 0xd8
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (12/09/2011 02:00:04 PM) (Source: PC-Doctor) (User: )
Description: (355148) Asapi: (14:00:04:9110)(355148) Asapi.State - Error -- 123 Plugin S3LogPusher.dll failed to load.


System errors:
=============
Error: (12/10/2011 07:22:52 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/10/2011 07:14:39 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/10/2011 07:14:39 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/10/2011 07:12:14 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (12/10/2011 07:12:12 PM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

Error: (12/10/2011 07:12:11 PM) (Source: Microsoft-Windows-DNS-Client) (User: NETWORK SERVICE)
Description: There was an error while attempting to read the local hosts file.

Error: (12/10/2011 07:12:10 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (12/10/2011 07:12:10 PM) (Source: Service Control Manager) (User: )
Description: The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.

Error: (12/10/2011 07:12:08 PM) (Source: Microsoft-Windows-DNS-Client) (User: NETWORK SERVICE)
Description: There was an error while attempting to read the local hosts file.

Error: (12/10/2011 06:59:17 PM) (Source: DCOM) (User: )
Description: 1084McNaiAnn{DC7EF8E1-824F-4110-AB43-1604DA9B4F40}


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
µTorrent (Version: 2.2.0)
Adobe Flash Player 10 ActiveX (Version: 10.1.102.64)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Reader 9.1.2 (Version: 9.1.2)
AMD APP SDK Runtime (Version: 2.5.775.2)
AMD Catalyst Install Manager (Version: 3.0.847.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.61012.1616)
Apple Application Support (Version: 1.5.1)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.2.120)
Battlefield 3™ (Version: 1.0.0.0)
Battlelog Web Plugins (Version: 1.102.0)
Bonjour (Version: 2.0.5.0)
Canon Auto Update Service (Version: 1.1.0.13)
Canon DIGITAL CAMERA Solution Disk Software Guide (Version: 1.6.0.1)
CANON iMAGE GATEWAY MyCamera Download Plugin (Version: 3.1.1.2)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.9.0.9)
Canon MOV Decoder (Version: 1.9.0.8)
Canon MOV Encoder (Version: 1.8.0.1)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.9.0.6)
Canon PowerShot ELPH 310 HS_IXUS 230 HS Camera User Guide (Version: 1.0.0.1)
Canon Utilities CameraWindow DC 8 (Version: 8.6.0.11)
Canon Utilities CameraWindow Launcher (Version: 7.6.0.1)
Canon Utilities Movie Uploader for YouTube (Version: 1.3.0.3)
Canon Utilities MyCamera (Version: 7.5.0.1)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities ZoomBrowser EX (Version: 6.8.0.10)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.6.0.15)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2011.1012.1625.27603)
Catalyst Control Center Graphics Previews Common (Version: 2011.1012.1625.27603)
Catalyst Control Center InstallProxy (Version: 2010.0517.1742.29870)
Catalyst Control Center InstallProxy (Version: 2011.1012.1625.27603)
ccc-utility64 (Version: 2011.1012.1625.27603)
CCC Help English (Version: 2011.1012.1624.27603)
CDDRV_Installer (Version: 4.60)
Combined Community Codec Pack 2010-10-10 (Version: 2010.10.10.0)
Consumer In-Home Service Agreement (Version: 2.0.0)
CPUID CPU-Z 1.56
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.45.1.0236)
Dell DataSafe Local Backup - Support Software
Dell DataSafe Local Backup (Version: 9.4.47)
Dell DataSafe Online (Version: 1.2.0011)
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Version: 3.0.5621.01)
DirectX 9 Runtime (Version: 1.00.0000)
EPSON Artisan 810 Series Printer Uninstall
Epson Event Manager (Version: 2.30.00)
Epson FAX Utility (Version: 1.00.000)
Epson PC-FAX Driver
Epson Print CD (Version: 2.00.00)
EPSON Scan
EpsonNet Print (Version: 2.4h)
EpsonNet Setup (Version: 3.1a)
erLT (Version: 1.20.0137)
ESN Sonar (Version: 0.70.4)
FINAL FANTASY XIV (Version: 1.0.0000)
Fraps (remove only)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 6.6.1124.846)
Google Update Helper (Version: 1.3.21.79)
GoToAssist 8.0.0.514
Intel® Control Center (Version: 1.2.0.1006)
Intel® Rapid Storage Technology (Version: 9.5.0.1037)
Internet Explorer (Version: 8)
iTunes (Version: 10.2.2.12)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 22 (64-bit) (Version: 6.0.220)
Java™ 6 Update 29 (Version: 6.0.290)
Junk Mail filter update (Version: 15.4.3502.0922)
KhalInstallWrapper (Version: 2.00.0000)
League of Legends (Version: 1.3)
Logitech SetPoint (Version: 4.80)
Logitech SetPoint 5.20 (Version: 5.20)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
MapleStory
Mass Effect 2
McAfee SecurityCenter (Version: 11.0.623)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Monitor Webcam Driver (1.01.02.0804)
Mozilla Firefox (3.6.24) (Version: 3.6.24 (en-US))
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Multimedia Card Reader (Version: 1.4.915.1)
Mumble 1.2.3 (Version: 1.2.3)
Nexon Game Manager
NVIDIA PhysX (Version: 9.09.1112)
Origin (Version: 8.3.7.3619)
Pando Media Booster (Version: 2.3.6.0)
PCSX2 - Playstation 2 Emulator
PeerBlock 1.1 (r518) (Version: 1.1.0.518)
PhotoShowExpress (Version: 2.0.028)
PunkBuster Services (Version: 0.991)
QuickTime (Version: 7.69.80.9)
RBVirtualFolder64Inst (Version: 1.00.0000)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6392)
RIFT (Version: 0.1.10)
RIFT (Version: 1.0.0)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.6)
Roxio Creator Starter (Version: 1.0.311)
Roxio Creator Starter (Version: 12.1.40.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Skype Toolbars (Version: 1.0.4051)
Skype™ 5.5 (Version: 5.5.124)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
SpeedFan (remove only)
Star Wars® Knights of the Old Republic® II: The Sith Lords™ (Version: 1.00.0000)
Star Wars: The Old Republic (Version: 1.00)
SUPERAntiSpyware (Version: 5.0.1136)
System Requirements Lab for Intel (Version: 4.4.16.0)
THX TruStudio PC (Version: 1.0)
Ubisoft Game Launcher (Version: 1.0.0.0)
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
User's Guides (Version: 1.20.0000)
Ventrilo Client for Windows x64 (Version: 3.0.7.0)
VLC media player 1.1.9 (Version: 1.1.9)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR archiver
WinSCP 4.3.5 (Version: 4.3.5)
Yahoo! Detect

========================= Memory info: ===================================

Percentage of memory in use: 19%
Total physical RAM: 12247.08 MB
Available physical RAM: 9838.8 MB
Total Pagefile: 24492.3 MB
Available Pagefile: 21590.2 MB
Total Virtual: 4095.88 MB
Available Virtual: 3955.98 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:1384.98 GB) (Free:382.64 GB) NTFS
3 Drive e: () (Fixed) (Total:596.17 GB) (Free:11.33 GB) NTFS
4 Drive f: (U10004W_001_D01) (CDROM) (Total:5.15 GB) (Free:0 GB) UDF
9 Drive k: (Battlefield 3) (CDROM) (Total:5.63 GB) (Free:0 GB) CDFS
10 Drive m: () (Removable) (Total:14.91 GB) (Free:4.72 GB) FAT32

========================= Users: ========================================

User accounts for \\MATT-PC

Administrator Guest Matt


**** End of log ****


MBAM results: Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8345

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

12/10/2011 7:22:06 PM
mbam-log-2011-12-10 (19-22-06).txt

Scan type: Quick scan
Objects scanned: 179304
Time elapsed: 7 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


GMER results:

There were no results at all. The notepad file is completely blank and pressing copy yields absolutely nothing or whatever I last copied.

I am still having the popups and I identified the name of the trojan that Mcafee keeps saying its getting rid of: TDSS.cc

Where should I go from here?

Edited by Vladimus, 10 December 2011 - 08:18 PM.


#4 Broni

Broni

    The Coolest BC Computer


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Posted 10 December 2011 - 09:17 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#5 Vladimus

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Posted 11 December 2011 - 02:47 AM

I have posted in the section as you requested. Here is the link if you need it. My link

#6 Orange Blossom

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Posted 11 December 2011 - 07:56 AM

Hello,

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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