After installing the Norton AV program on my son’s computer (Windows 7) it had the Norton error 5013,3 which indicates that the Base Filtering Engine (BFE) service was not running.
I suspected some virus buried deep in the system so I ran all kinds of virus scans from Windows Essentials program and other 3rd party companies. The scans did find two Trojan viruses that were eliminated.
I then tried Norton’s instructions of manually starting the BFE service. Using the Windows Services app I discovered that there was no BFE service. Using the export function within REGEDIT I made copies of the BFE service as well as the MPSSVC service using my second sons’ computer that was running fine. I then installed the BFE and MPSSVC services on the faulty computer and hoped that it would get BFE running.
Note: Be very careful using REGEDIT. Recommend backing up the Windows Registry before making changes.
When I tried to get BFE running a pop up indicated some ACCESS Denied. I then realized the virus corrupted or changed some security features.
I came across the following articles that provided the next steps to get the bloody BFE service running. http://blogs.technet.com/b/networking/rss.aspx.
Start with the first article to give you an overview.
1. The Windows Firewall Service Fails to start – Introduction
2. The Windows Firewall Service Fails to start – Checking Privilege Access
3. The Windows Firewall Service Fails to start – Dependencies
4. The Windows Firewall Service Fails to start – Logon Permissions
5. The Windows Firewall Service Fails to start – Registry Permissions
When checking the security privileges get a second person to verify the entries because they are long and cryptic in style.
After completing the above I was able to get my son’s computer BFE running.
Happy Holidays and Happy New Year.