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Significant slow down - just starting analysis


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5 replies to this topic

#1 IditoUser

IditoUser

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Posted 10 December 2011 - 07:19 AM

If I were able to post this as a low priority, but still request assistance; I would. As my mispelled username indicates, I am an idiot user. I am v. appreciative of any assistance provided.

I am working with a Dell Inspiron N7010, with an Intel Core i3 CPU M370@2.4 GHz, with 4.GB RAM, 64-bit OS; running Win 7 Home Premium.

Over the last month, my system has slowed down significantly. I'm primarily an ie user. My system startup appears to be taking longer and longer, opening ie takes quite some time. Opening a new tab or browser and/or having multiple tabs open is taking longer and longer.

I've followed the pre-posting steps to clean my system, with no improvement in speed.

I don't know if I am infected or not, or if it is something as simple as memory and/or my ISP, or what. Before this becomes an issue, I wanted to post and ask for assistance and potential next steps.

Please let me know thoughts and input; thank you.

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#2 Broni

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Posted 10 December 2011 - 05:56 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 IditoUser

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Posted 11 December 2011 - 08:42 PM

Checkup:

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
McAfee Security Scan Plus
McAfee SecurityCenter
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 26
Out of date Java installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````




MiniToolBox:

MiniToolBox by Farbar
Ran by Brian (administrator) on 11-12-2011 at 11:00:38
Microsoft Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

DW1501 Wireless-N WLAN Half-Mini Card = Wireless Network Connection (Connected)
Atheros AR8152 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Broadcom Virtual Wireless Adapter = Local Area Connection 2 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Brian-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : C0-CB-38-70-9C-72
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter
Physical Address. . . . . . . . . : 02-50-F2-00-00-01
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : C0-CB-38-B9-2F-DC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : H-DL.TEST
Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : F0-4D-A2-60-B1-7D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
Physical Address. . . . . . . . . : C0-CB-38-70-9C-72
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f116:2ffb:c6de:9cec%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, December 09, 2011 4:03:48 AM
Lease Expires . . . . . . . . . . : Wednesday, January 17, 2148 5:29:10 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 197184312
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-96-55-F3-F0-4D-A2-60-B1-7D
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:38be:44:be50:46b6(Preferred)
Link-local IPv6 Address . . . . . : fe80::38be:44:be50:46b6%19(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{D6E1B43E-DBB7-4BC8-9C2C-9B51ED57C0E6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{0E727AAB-8E59-43F2-B9CA-D08D4CB91336}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{777389EA-3A87-4859-9972-9A6C36F48CB4}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.H-DL.TEST:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: router.belkin
Address: 192.168.2.1

Name: google.com
Addresses: 74.125.113.99
74.125.113.147
74.125.113.103
74.125.113.104
74.125.113.106
74.125.113.105


Pinging google.com [74.125.113.99] with 32 bytes of data:
Reply from 74.125.113.99: bytes=32 time=128ms TTL=51
Reply from 74.125.113.99: bytes=32 time=113ms TTL=51

Ping statistics for 74.125.113.99:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 113ms, Maximum = 128ms, Average = 120ms
Server: router.belkin
Address: 192.168.2.1

Name: yahoo.com
Addresses: 98.137.149.56
98.139.180.149
209.191.122.70
72.30.2.43


Pinging yahoo.com [98.137.149.56] with 32 bytes of data:
Reply from 98.137.149.56: bytes=32 time=272ms TTL=50
Reply from 98.137.149.56: bytes=32 time=224ms TTL=50

Ping statistics for 98.137.149.56:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 224ms, Maximum = 272ms, Average = 248ms
Server: router.belkin
Address: 192.168.2.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
17...c0 cb 38 70 9c 72 ......Microsoft Virtual WiFi Miniport Adapter
15...02 50 f2 00 00 01 ......Broadcom Virtual Wireless Adapter
13...c0 cb 38 b9 2f dc ......Bluetooth Device (Personal Area Network)
11...f0 4d a2 60 b1 7d ......Atheros AR8152 PCI-E Fast Ethernet Controller
10...c0 cb 38 70 9c 72 ......DW1501 Wireless-N WLAN Half-Mini Card
1...........................Software Loopback Interface 1
19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.2 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.2.0 255.255.255.0 On-link 192.168.2.2 281
192.168.2.2 255.255.255.255 On-link 192.168.2.2 281
192.168.2.255 255.255.255.255 On-link 192.168.2.2 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.2 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.2 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
19 58 ::/0 On-link
1 306 ::1/128 On-link
19 58 2001::/32 On-link
19 306 2001:0:5ef5:79fd:38be:44:be50:46b6/128
On-link
10 281 fe80::/64 On-link
19 306 fe80::/64 On-link
19 306 fe80::38be:44:be50:46b6/128
On-link
10 281 fe80::f116:2ffb:c6de:9cec/128
On-link
1 306 ff00::/8 On-link
19 306 ff00::/8 On-link
10 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 09 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 09 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/11/2011 06:32:03 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Multiple requestedPrivileges elements are not allowed in manifest.

Error: (12/11/2011 02:44:37 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Multiple requestedPrivileges elements are not allowed in manifest.

Error: (12/10/2011 10:37:06 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (12/10/2011 01:06:50 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 619c

Start Time: 01ccb75f0680fe55

Termination Time: 0

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (12/10/2011 08:11:13 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (12/10/2011 08:08:54 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Multiple requestedPrivileges elements are not allowed in manifest.

Error: (12/10/2011 02:12:14 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (12/09/2011 09:24:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: Flash11c.ocx, version: 11.0.1.152, time stamp: 0x4e7d1782
Exception code: 0xc0000005
Fault offset: 0x001b0b5c
Faulting process id: 0x1340
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (12/09/2011 07:33:57 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (12/09/2011 07:22:21 AM) (Source: Application Error) (User: )
Description: Faulting application name: dleacoms.exe, version: 9.2.33.0, time stamp: 0x4b200765
Faulting module name: dleaserv.dll, version: 9.2.33.0, time stamp: 0x4b200879
Exception code: 0xc0000005
Fault offset: 0x00000000000adbdd
Faulting process id: 0x7c4
Faulting application start time: 0xdleacoms.exe0
Faulting application path: dleacoms.exe1
Faulting module path: dleacoms.exe2
Report Id: dleacoms.exe3


System errors:
=============
Error: (12/11/2011 10:32:43 AM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/11/2011 05:58:59 AM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/10/2011 10:09:49 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/09/2011 09:15:52 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/09/2011 08:08:16 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/09/2011 04:36:58 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/09/2011 01:18:41 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/09/2011 07:22:33 AM) (Source: Service Control Manager) (User: )
Description: The dlea_device service terminated unexpectedly. It has done this 1 time(s).

Error: (12/09/2011 07:22:09 AM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/09/2011 06:05:50 AM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.


Microsoft Office Sessions:
=========================
Error: (12/11/2011 06:32:03 AM) (Source: SideBySide)(User: )
Description: C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPluginBroker.exeC:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPluginBroker.exe1

Error: (12/11/2011 02:44:37 AM) (Source: SideBySide)(User: )
Description: C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPluginBroker.exeC:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPluginBroker.exe1

Error: (12/10/2011 10:37:06 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (12/10/2011 01:06:50 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16421619c01ccb75f0680fe550C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (12/10/2011 08:11:13 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Program Files (x86)\Cozi Express\CoziExpress.exe

Error: (12/10/2011 08:08:54 AM) (Source: SideBySide)(User: )
Description: C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPluginBroker.exeC:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPluginBroker.exe1

Error: (12/10/2011 02:12:14 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (12/09/2011 09:24:57 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dFlash11c.ocx11.0.1.1524e7d1782c0000005001b0b5c134001ccb662c1df21c7C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\SysWOW64\Macromed\Flash\Flash11c.ocx268d44ba-22d6-11e1-aa00-f04da260b17d

Error: (12/09/2011 07:33:57 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (12/09/2011 07:22:21 AM) (Source: Application Error)(User: )
Description: dleacoms.exe9.2.33.04b200765dleaserv.dll9.2.33.04b200879c000000500000000000adbdd7c401ccb65176f45712C:\Windows\system32\dleacoms.exeC:\Windows\system32\dleaserv.dll70a6c707-2260-11e1-aa00-f04da260b17d


=========================== Installed Programs ============================

ABBYY FineReader 6.0 Sprint (Version: 6.00.2146.41621)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.0.1.152)
Adobe Reader 9.1.2 (Version: 9.1.2)
Advanced Audio FX Engine (Version: 1.12.05)
Apple Application Support (Version: 1.4.1)
Apple Software Update (Version: 2.1.1.116)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.23)
Belkin Setup and Router Monitor
Belkin USB Print and Storage Center (Version: 1.0.0)
BLOCKBUSTER Movielink
Cisco Connect (Version: 1.1.10049.0)
Consumer In-Home Service Agreement (Version: 2.0.0)
Cozi (Version: 1.0.4323.24051)
D3DX10 (Version: 15.4.2368.0902)
Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup - Support Software (Version: 9.4.60)
Dell DataSafe Local Backup (Version: 9.4.60)
Dell DataSafe Online (Version: 1.2.0011)
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Version: 3.1.5907.12)
Dell Toolbar (Version: 1.8.12.0)
Dell V310-V510 Series
Dell Webcam Central (Version: 1.40.05)
Dungeons & Dragons Online ®: Eberron Unlimited ™ v01.13.04.801 (Version: 01.13.04.8015)
DW WLAN Card (Version: 5.60.48.35)
FUJIFILM MyFinePix Studio 1.0
Google Chrome (Version: 15.0.874.121)
Google Earth (Version: 6.1.0.5001)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2308.2056)
Google Update Helper (Version: 1.3.21.81)
GoToAssist 8.0.0.514
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2182)
Intel® Management Engine Components (Version: 6.0.0.1179)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 21 (64-bit) (Version: 6.0.210)
Java™ 6 Update 26 (Version: 6.0.260)
Junk Mail filter update (Version: 15.4.3502.0922)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
LoJack Factory Installer (Version: 1.0.0)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
McAfee Security Scan Plus (Version: 2.0.181.2)
McAfee SecurityCenter (Version: 11.0.623)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Search Enhancement Pack (Version: 3.0.133.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.58299)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Pando Media Booster (Version: 2.3.5.4)
Quickset64 (Version: 10.6.2)
QuickTime (Version: 7.69.80.9)
Realtek High Definition Audio Driver (Version: 6.0.1.6088)
Rhapsody
Roxio Burn (Version: 1.01)
Skype Click to Call (Version: 5.7.8524)
Skype™ 5.5 (Version: 5.5.124)
Synaptics Pointing Device Driver (Version: 15.0.20.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553455) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
Update for Microsoft Outlook Social Connector (KB2583935)
WIDCOMM Bluetooth Software (Version: 6.2.1.1100)
Widevine Media Transformer Plugin 5.0.0 (Version: 5.0.0.4679)
WildTangent Games (Version: 1.0.0.71)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Memory info: ===================================

Percentage of memory in use: 55%
Total physical RAM: 3892.52 MB
Available physical RAM: 1730.81 MB
Total Pagefile: 7783.24 MB
Available Pagefile: 3817.34 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.55 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.01 GB) (Free:312.4 GB) NTFS
2 Drive d: (The_Switch_LG_USA_DES) (CDROM) (Total:5.19 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\BRIAN-PC

Administrator ASPNET Brian
Guest


**** End of log ****








MBAM:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8352

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

12/11/2011 3:37:55 PM
mbam-log-2011-12-11 (15-37-55).txt

Scan type: Quick scan
Objects scanned: 174910
Time elapsed: 10 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Brian\Desktop\privacy protection.lnk (Malware.Trace) -> Quarantined and deleted successfully.






GMER Log:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-12-11 20:39:11
Windows 6.1.7601 Service Pack 1
Running: gmer.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\c0cb38b92fdc
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\c0cb38b92fdc (not active ControlSet)

---- EOF - GMER 1.0.15 ----

#4 Broni

Broni

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Posted 11 December 2011 - 08:49 PM

I don't see much there.
You may try more advanced check...

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#5 IditoUser

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Posted 13 December 2011 - 05:31 AM

Posted last night; http://www.bleepingcomputer.com/forums/topic432094.html/page__p__2506777__fromsearch__1#entry2506777

#6 Broni

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Posted 13 December 2011 - 11:39 AM

Cool :)

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