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Can't get rid of google redirects


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3 replies to this topic

#1 bazzplayaj

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Posted 10 December 2011 - 04:29 AM

My OS is Windows 7 Home version (64 bit)

I was infected with the "System Fix" virus, but was able to get rid of it using the instructions on this website. However, even after following the instructions for removing google redirects, I am still getting the redirects.

I have downloaded and run the Kaspersky TDSS Killer (original link wouldn't run, but found an update TDSSkillerN.zip that ran), and found and removed one file. Unfortunately, I didn't record the file that was removed, as I assumed the problem was fixed. If I run TDSS Killer now, it does not find anything, but I still get google redirects most of the time when clicking google search results. The browser I am using is Firefox 8.0, but I also tried and the redirects occur with Internet explorer 8.0.76 as well. When running a malwarebytes scan, the only files that it identifies are different renamed versions of the rKill.exe file.

Any help to get these Google redirects fixed would be greatly appreciated!

Thanks!

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#2 Broni

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Posted 10 December 2011 - 05:57 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 bazzplayaj

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Posted 11 December 2011 - 09:38 AM

All logs are posted below...Malwarebytes' found quite a few more items this time. It had been a few days since I had run it..


Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
McAfee Security Scan Plus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 21
Out of date Java installed!
Adobe Flash Player 11.0.1.152
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
MiniToolBox Log

MiniToolBox by Farbar
Ran by Kelly (administrator) on 11-12-2011 at 02:50:26
Microsoft Windows 7 Home Premium (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0
Hosts file not detected in the default directory
========================= IP Configuration: ================================

Intel® Centrino® Advanced-N 6200 AGN = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)
The following helper DLL cannot be loaded: WSHELPER.DLL.


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Kelly-laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cinci.rr.com

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Physical Address. . . . . . . . . : 00-23-14-63-14-79
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-23-14-63-14-79
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : cinci.rr.com
Description . . . . . . . . . . . : Intel® Centrino® Advanced-N 6200 AGN
Physical Address. . . . . . . . . : 00-23-14-63-14-78
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4d1:e1b7:b282:3bd5%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, December 10, 2011 4:08:56 AM
Lease Expires . . . . . . . . . . : Monday, December 12, 2011 2:26:48 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 218112788
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-45-AD-F1-B8-AC-6F-5A-84-55
DNS Servers . . . . . . . . . . . : 74.128.17.114
74.128.19.102
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 50-63-13-8E-9A-8E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cinci.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : B8-AC-6F-5A-84-55
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.cinci.rr.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Pinging google.com [74.125.45.105] with 32 bytes of data:
Reply from 74.125.45.105: bytes=32 time=110ms TTL=52
Reply from 74.125.45.105: bytes=32 time=106ms TTL=52

Ping statistics for 74.125.45.105:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 106ms, Maximum = 110ms, Average = 108ms

Pinging yahoo.com [72.30.2.43] with 32 bytes of data:
Reply from 72.30.2.43: bytes=32 time=100ms TTL=50
Reply from 72.30.2.43: bytes=32 time=130ms TTL=50

Ping statistics for 72.30.2.43:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 100ms, Maximum = 130ms, Average = 115ms

Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
15...00 23 14 63 14 79 ......Microsoft Virtual WiFi Miniport Adapter #2
14...00 23 14 63 14 79 ......Microsoft Virtual WiFi Miniport Adapter
13...00 23 14 63 14 78 ......Intel® Centrino® Advanced-N 6200 AGN
12...50 63 13 8e 9a 8e ......Bluetooth Device (Personal Area Network)
10...b8 ac 6f 5a 84 55 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.104 30
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.104 286
192.168.1.104 255.255.255.255 On-link 192.168.1.104 286
192.168.1.255 255.255.255.255 On-link 192.168.1.104 286
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.104 286
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.104 286
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
13 286 fe80::/64 On-link
13 286 fe80::4d1:e1b7:b282:3bd5/128
On-link
1 306 ff00::/8 On-link
13 286 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\wshbth.dll [35840] (Microsoft Corporation)
Catalog5 06 mswsock.dll [File Not found] ()
Catalog5 07 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()
x64-Catalog5 01 mswsock.dll [File Not found] ()
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\wshbth.dll [46592] (Microsoft Corporation)
x64-Catalog5 06 mswsock.dll [File Not found] ()
x64-Catalog5 07 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 mswsock.dll [File Not found] ()
x64-Catalog9 02 mswsock.dll [File Not found] ()
x64-Catalog9 03 mswsock.dll [File Not found] ()
x64-Catalog9 04 mswsock.dll [File Not found] ()
x64-Catalog9 05 mswsock.dll [File Not found] ()
x64-Catalog9 06 mswsock.dll [File Not found] ()
x64-Catalog9 07 mswsock.dll [File Not found] ()
x64-Catalog9 08 mswsock.dll [File Not found] ()
x64-Catalog9 09 mswsock.dll [File Not found] ()
x64-Catalog9 10 mswsock.dll [File Not found] ()
x64-Catalog9 11 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/11/2011 02:48:58 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (12/11/2011 02:48:58 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (12/10/2011 06:07:53 AM) (Source: Application Error) (User: )
Description: Faulting application name: ping.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc964
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16850, time stamp: 0x4e211485
Exception code: 0xe06d7363
Fault offset: 0x0000b9bc
Faulting process id: 0x1074
Faulting application start time: 0xping.exe0
Faulting application path: ping.exe1
Faulting module path: ping.exe2
Report Id: ping.exe3

Error: (12/10/2011 04:06:18 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7600.16869, time stamp: 0x4e4f21db
Faulting module name: apphelp.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9b6
Exception code: 0xc0000005
Fault offset: 0x0000c40d
Faulting process id: 0x1304
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (12/10/2011 04:04:41 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7600.16869, time stamp: 0x4e4f21db
Faulting module name: apphelp.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9b6
Exception code: 0xc0000005
Fault offset: 0x0000c40d
Faulting process id: 0x1210
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (12/10/2011 04:03:04 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7600.16869, time stamp: 0x4e4f21db
Faulting module name: apphelp.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9b6
Exception code: 0xc0000005
Fault offset: 0x0000c40d
Faulting process id: 0xe28
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (12/10/2011 03:59:25 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7600.16869, time stamp: 0x4e4f21db
Faulting module name: apphelp.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9b6
Exception code: 0xc0000005
Fault offset: 0x0000c40d
Faulting process id: 0x1108
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (12/10/2011 03:57:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7600.16869, time stamp: 0x4e4f21db
Faulting module name: apphelp.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9b6
Exception code: 0xc0000005
Fault offset: 0x0000c40d
Faulting process id: 0x1124
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (12/10/2011 03:56:14 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7600.16869, time stamp: 0x4e4f21db
Faulting module name: apphelp.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9b6
Exception code: 0xc0000005
Fault offset: 0x0000c40d
Faulting process id: 0x1140
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (12/10/2011 03:54:36 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7600.16869, time stamp: 0x4e4f21db
Faulting module name: apphelp.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9b6
Exception code: 0xc0000005
Fault offset: 0x0000c40d
Faulting process id: 0x13d8
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3


System errors:
=============
Error: (12/11/2011 02:46:45 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the FDResPub service.

Error: (12/11/2011 02:46:15 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the upnphost service.

Error: (12/11/2011 02:32:49 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the upnphost service.

Error: (12/11/2011 02:32:19 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SSDPSRV service.

Error: (12/11/2011 02:31:49 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the FontCache service.

Error: (12/11/2011 02:31:19 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the FDResPub service.

Error: (12/11/2011 02:30:49 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the upnphost service.

Error: (12/11/2011 02:30:19 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the FDResPub service.

Error: (12/11/2011 02:29:49 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SSDPSRV service.

Error: (12/11/2011 02:29:19 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the upnphost service.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Accelerometer (Version: 1.06.08.17)
Adobe Flash Player 10 ActiveX (Version: 10.0.42.34)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Reader 9.3.3 (Version: 9.3.3)
Adobe Shockwave Player 11.5 (Version: 11.5.9.615)
Advanced Audio FX Engine (Version: 1.12.05)
Banctec Service Agreement (Version: 2.0.0)
Beneath a Steel Sky
CDex extraction audio
Cozi (Version: 1.0.4323.24051)
Crimson Editor SVN286 (Version: SVN286)
Dell DataSafe Local Backup - Support Software (Version: 2.34)
Dell DataSafe Local Backup (Version: 9.3.94)
Dell DataSafe Online (Version: 1.2.0011)
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Support Software) (Version: 2.5.09100)
Dell Touchpad (Version: 14.0.2.0)
Dell Webcam Central (Version: 1.40.05)
GoToAssist 8.0.0.514
Image Resizer Powertoy Clone for Windows (64 bit) (Version: 2.1)
Intel PROSet Wireless
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1968)
Intel® PROSet/Wireless WiFi Software (Version: 13.00.0000)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 17 (64-bit) (Version: 6.0.170)
Java™ 6 Update 21 (Version: 6.0.210)
Juniper Networks Secure Application Manager (Version: 6.5.0.16789)
Juniper Networks Setup Client Activex Control (Version: 2.1.1.1)
Junk Mail filter update (Version: 14.0.8089.726)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
McAfee Security Scan Plus (Version: 2.0.181.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Search Enhancement Pack (Version: 3.0.127.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Mozilla Firefox 8.0 (x86 en-US) (Version: 8.0)
MSVCRT (Version: 14.0.1468.721)
PDFCreator (Version: 1.0.2)
PowerDVD DX (Version: 8.3.6029)
Quickset64 (Version: 9.6.11)
Roxio Burn (Version: 1.01)
The Incredible Machine Series
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
WIDCOMM Bluetooth Software (Version: 6.2.0.9603)
WildTangent Games (Version: 1.0.0.71)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Toolbar (Version: 14.0.8064.206)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)

========================= Memory info: ===================================

Percentage of memory in use: 45%
Total physical RAM: 3892.52 MB
Available physical RAM: 2124.85 MB
Total Pagefile: 7783.19 MB
Available Pagefile: 5717.83 MB
Total Virtual: 4095.88 MB
Available Virtual: 3956.09 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.07 GB) (Free:410.28 GB) NTFS

========================= Users: ========================================

User accounts for \\KELLY-LAPTOP

Administrator Guest Kelly


**** End of log ****



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Malwarebytes' Log

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8351

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

12/11/2011 3:12:08 AM
mbam-log-2011-12-11 (03-12-08).txt

Scan type: Quick scan
Objects scanned: 173073
Time elapsed: 3 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 5
Registry Values Infected: 4
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 9

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
c:\Windows\System32\config\systemprofile\AppData\Roaming\Adobe\sp.DLL (TrojanProxy.Agent) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{96AFBE69-C3B0-4b00-8578-D933D2896EE2} (TrojanProxy.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\sp (TrojanProxy.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AH (Rogue.MultipleAV) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\sp (TrojanProxy.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SPService (TrojanProxy.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{96AFBE69-C3B0-4B00-8578-D933D2896EE2} (TrojanProxy.Agent) -> Value: {96AFBE69-C3B0-4B00-8578-D933D2896EE2} -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{96AFBE69-C3B0-4b00-8578-D933D2896EE2} (TrojanProxy.Agent) -> Value: {96AFBE69-C3B0-4b00-8578-D933D2896EE2} -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ah\Content Type (Rogue.MultipleAV) -> Value: Content Type -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\netsvc (TrojanProxy.Agent) -> Value: netsvc -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Adobe\sp.DLL (TrojanProxy.Agent) -> Quarantined and deleted successfully.
c:\Windows\System32\e4j7a.com_ (Trojan.Email) -> Quarantined and deleted successfully.
c:\Windows\SysWOW64\e4j7a.com_ (Trojan.Email) -> Quarantined and deleted successfully.
c:\Windows\Temp\hki25228.exe (Trojan.Email) -> Quarantined and deleted successfully.
c:\Windows\Temp\lwsxiq\setup.exe (Trojan.Email) -> Quarantined and deleted successfully.
c:\Windows\System32\config\systemprofile\AppData\Roaming\Adobe\sp.DLL (TrojanProxy.Agent) -> Quarantined and deleted successfully.
c:\Users\Kelly\downloads\eXplorer.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.
c:\Users\Kelly\downloads\uSeRiNiT.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.
c:\Users\Kelly\downloads\WiNlOgOn.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

GMER LOG

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-12-11 09:30:30
Windows 6.1.7600
Running: thxie2q6.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\5063138e9a8e
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\5063138e9a8e (not active ControlSet)

---- EOF - GMER 1.0.15 ----

#4 Broni

Broni

    The Coolest BC Computer


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Posted 11 December 2011 - 11:41 AM

You'll need more advanced help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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