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#1 gdog2015

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Posted 09 December 2011 - 09:42 PM

Hi guys. I hope you can help. I have windows xp sp3. When my pc boots it only shows a black screen with a mouse cursor that I can move. ctrl alt delete doesnt work. Neither did system restore. I can boot into windows safe mode. Ive run super malware removal, it found 8 files but didnt fix the issue. The files they found were definitely not infected but thats another story.
Suggestions ?

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#2 hamluis

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Posted 09 December 2011 - 09:59 PM

Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503

Dells and Fixmbr Command - http://en.community.dell.com/support-forums/software-os/f/3524/p/19304465/19589396.aspx

Louis

#3 gdog2015

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Posted 10 December 2011 - 03:27 AM

Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503

Dells and Fixmbr Command - http://en.community.dell.com/support-forums/software-os/f/3524/p/19304465/19589396.aspx

Louis

Thanks for the reply. Couple things.
It looks like the first option basically is telling me to reinstall windows xp.
I cant install the recovery console because I am running XP sp3 and the disc is older. Doing a clean install is not really a fix.
The second option, my computer is not a dell.

Are you one of the official helpers in this forum ? I have come here before and this is the first time anyone has given me advice to just reinstall the operating system.
FYI---I ran combofix because I have used it before with great results. The PC now boots again. Can you please answer my prior question ?

#4 hamluis

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Posted 10 December 2011 - 08:10 AM

I don't know how you obtained the impression that the MS link suggests a clean install. The fixmbr command (and any other Recovery Console commands)...has nothing to do with a clean install.

Louis

#5 gdog2015

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Posted 10 December 2011 - 08:32 AM

I don't know how you obtained the impression that the MS link suggests a clean install. The fixmbr command (and any other Recovery Console commands)...has nothing to do with a clean install.

Louis

I guess because the steps require that I install the recovery console. I was unable to do so because I have an older disk than the xp sp3 that is on my pc. So as I was reading thru the documentation on the ms site at some point it tells you to install the recovery console BEFORE you install windows XP. Which I took to mean as a clean install. You did not direclty suggest it, but if I followed the path of all those steps it was suggested I do a clean install.
Moving past this, I noticed when I ran combo fix, I think it installs the recovery console itself doesnt it ? I dont recall seeing a recovery console option when I rebooted my pc.

#6 hamluis

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Posted 10 December 2011 - 09:56 AM

I don't know much about ComboFix...it's a malware tool and I've never had a malware problem whereby I would consider using it.

But if you have a malware problem and ran ComboFix on your own to attempt to overcome such...you really need to follow the steps in the Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html . Note that malware logs are not to be posted in this forum. If you have a CF log, you should also attach or copy the content into your topic in the malware forum linked to in the Guide.

FWIW: ComboFix usage, Questions, Help - Look here - http://www.bleepingcomputer.com/forums/topic273628.html

Louis

#7 gdog2015

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Posted 10 December 2011 - 10:25 AM

I don't know much about ComboFix...it's a malware tool and I've never had a malware problem whereby I would consider using it.

But if you have a malware problem and ran ComboFix on your own to attempt to overcome such...you really need to follow the steps in the Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html . Note that malware logs are not to be posted in this forum. If you have a CF log, you should also attach or copy the content into your topic in the malware forum linked to in the Guide.

FWIW: ComboFix usage, Questions, Help - Look here - http://www.bleepingcomputer.com/forums/topic273628.html

Louis

I hear you. On three separate occasions I have used combofix and I absolutely followed all those steps. This time I felt comfortable using it on my own and it did fix the problem. All the times I have used it have been at the point where I pretty much accepted that if it didn't work, I would have to do a complete clean install. So i kind of had nothing to use.
Its a fantastic tool though--it seems to work when NOTHING else that you can buy commercially works. I so appreciate this forum and people like you who do work for it.
It has saved my PC more than once.




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