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"Windows Explorer has stopped working" error.

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#1 D&S+14


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Posted 09 December 2011 - 05:12 PM

Hello. I have just moved from Windows Vista to a brand new installation of Windows 7. I thought that I was leaving this problem behind, but apparently it's following me. The installation can't be more than a week old.

I received the following message that popped up when I had no programs running, save for some system tray programs that are always running. I had one folder open on the Desktop, and the only other thing that might relate to it is a USB drive that is in perfect working order:

"Windows Explorer has stopped working. (new line) A program caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. [Close Program button]"

So, I hit [Close Program]. It didn't offer any solutions, or even seem to notice that anything happened, except for closing that single folder that I'd opened (which had been opened previously as well). There are no viruses running around, there is no malware. The hardware all checks out. What is happening? A duplicate error message on a brand new install of a different operating system? The really annoying thing is that I cannot correlate it to anything. No programs, no consistent time between errors, nothing. Just pops up. Which makes it doubly hard to diagnose, of course.

Thanks very much if anyone can solve this for me. This is a brand-new install, and sfc /scannow has shown no issues.

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#2 Artrooks


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Posted 11 December 2011 - 11:45 AM

"Windows Explorer has stopped working. (new line) A program caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. [Close Program button]"

While Googling the error message, there are as many proposed fixes as people having issues, as I'm sure you've found.

The one common suggestion made is to perform a "Clean Boot" of Windows and systematically add startup programs, waiting for the error to re-occur: http://support.microsoft.com/kb/929135

I realize that this is time consuming and maybe even impractical if the error happens infrequently.



#3 Jacee


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Posted 11 December 2011 - 12:28 PM

You could also see if VEW shows anything significant:

Download VEW by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
and save it to your desktop

Double click it to start it Note: If running Windows Vista or Windows 7 you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.

Click the check boxes next to Application and System located under Select log to query on the upper left

Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).

Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run

Once it finishes it will display a log file in notepad

Please copy and paste its entire contents into your next reply

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