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Having problem with Windows starting up + other problems


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36 replies to this topic

#1 worskies

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Posted 09 December 2011 - 02:25 PM

For the past couple of weeks now when I start up my computer, after Windows loads up it does not follow up with the user account screen. Instead all I see is a black screen that I can only move the mouse cursor in. I suspected this was because of my monitor that I bought since it began after I hooked it up, but I replaced it with my old monitor and the same problems occur. Apart from the start up problem, when my PC does start up fine and I leave it alone so that it goes into screen saver mode, when I move the mouse to use the computer again all it does is show the background of my desktop. Nothing else but the the background and I cannot see any icons or the cursor. Also, after trying to restart my computer several times it will either go into start up repair or it checks disks for consistency without much results afterward.

Anyway, I don't know how to prove it, but I think this is a hardware error from my graphics card. Before these problems occured, when I played videogames occasionally I would get the BSOD. Even though it was occasional, it happened way more than it should have compared to a normal computer. On rare occasions I would get a BSOD while browsing the internet as well. Now I know this was dumb on my part, but every single time it happened I never wrote down the error code. I just restarted my computer and that's it.

Just for the record, I do update my drivers and everything else for that matter. Is there a way to find out what the problem is?

Specs:
Windows 7
AMD Phenom II X2 555
ATI Radeon 5700 HD
Acer S201HL
Gigabyte GA870AUD3

Edited by worskies, 09 December 2011 - 02:26 PM.


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#2 worskies

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Posted 10 December 2011 - 04:31 PM

Coincidentally I got a BSOD last night. The stop code was 0x0000003B.

#3 jhayz

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Posted 10 December 2011 - 10:58 PM

Download BlueScreenView (in Zip file) then unzip(extract by right clicking) and run Bluescreenview.
Go to Edit -Select All, File and Saved Selected Item. Create a name for the report, just make sure it is a .txt extension file like Report.txt. Copy/Paste ALL the created report on your next post.

0x0000003B

http://support.microsoft.com/kb/980932 - See this link if it applies to your case or not. Otherwise, disregard it.

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#4 worskies

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Posted 10 December 2011 - 11:38 PM

Here it is:

==================================================
Dump File : 121011-36301-01.dmp
Crash Time : 12/10/2011 1:04:56 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`053af953
Parameter 3 : fffff880`08e11ae0
Parameter 4 : 00000000`00000000
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+37953
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121011-36301-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,328
==================================================

==================================================
Dump File : 112911-37986-01.dmp
Crash Time : 11/29/2011 1:21:05 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041284
Parameter 2 : fffff980`35747001
Parameter 3 : 00000000`00005c64
Parameter 4 : fffff780`c0000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112911-37986-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,328
==================================================

==================================================
Dump File : 111611-24242-01.dmp
Crash Time : 11/16/2011 7:33:59 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000094
Parameter 2 : fffff880`04a40eba
Parameter 3 : fffff880`0361b038
Parameter 4 : fffff880`0361a8a0
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+149309
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : atikmdag.sys+1a4eba
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111611-24242-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,328
==================================================

==================================================
Dump File : 111311-46067-01.dmp
Crash Time : 11/13/2011 10:18:31 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0829f718
Parameter 3 : fffff880`0829ef80
Parameter 4 : fffff880`012d4d07
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+a9d07
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111311-46067-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,328
==================================================

==================================================
Dump File : 102311-22947-01.dmp
Crash Time : 10/23/2011 10:36:48 AM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0a3834f8
Parameter 3 : fffff880`0a382d60
Parameter 4 : fffff800`0326202c
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+5b68
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102311-22947-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,328
==================================================

==================================================
Dump File : 092911-32448-01.dmp
Crash Time : 9/29/2011 5:17:40 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0a0e11a8
Parameter 3 : fffff880`0a0e0a10
Parameter 4 : fffff800`032bab80
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+5b68
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092911-32448-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,328
==================================================

==================================================
Dump File : 091211-33665-01.dmp
Crash Time : 9/12/2011 6:12:02 AM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`072afcc8
Parameter 3 : fffff880`072af530
Parameter 4 : fffff880`012b4d30
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+a9d30
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091211-33665-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,328
==================================================

==================================================
Dump File : 081011-36925-01.dmp
Crash Time : 8/10/2011 8:17:01 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`032c8466
Parameter 3 : fffff880`08849c20
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081011-36925-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,328
==================================================

==================================================
Dump File : 080811-27736-01.dmp
Crash Time : 8/8/2011 12:56:14 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`04823a6c
Parameter 3 : fffff880`023b67a8
Parameter 4 : fffff880`023b6010
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080811-27736-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 262,144
==================================================

==================================================
Dump File : 071211-39936-01.dmp
Crash Time : 7/12/2011 6:22:53 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0a269738
Parameter 3 : fffff880`0a268fa0
Parameter 4 : fffff880`012443db
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+93db
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071211-39936-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,328
==================================================

==================================================
Dump File : 060611-24913-01.dmp
Crash Time : 6/6/2011 3:27:02 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`00188995
Parameter 3 : fffff880`02a79e50
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+158995
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060611-24913-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,328
==================================================

==================================================
Dump File : 041811-24726-01.dmp
Crash Time : 4/18/2011 11:48:43 AM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`07719168
Parameter 3 : fffff880`077189d0
Parameter 4 : fffff880`012be8fa
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+a08fa
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041811-24726-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,160
==================================================

==================================================
Dump File : 041011-31059-01.dmp
Crash Time : 4/10/2011 12:53:31 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`0516ffe8
Parameter 3 : fffff880`021bd698
Parameter 4 : fffff880`021bcf00
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1e8af
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : dxgmms1.sys+20fe8
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041011-31059-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,192
==================================================

==================================================
Dump File : 032311-23649-01.dmp
Crash Time : 3/23/2011 6:44:28 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`00186dbc
Parameter 3 : fffff880`07fc80f0
Parameter 4 : 00000000`00000000
Caused By Driver : Unknown_Module_00000000`00000000
Caused By Address : Unknown_Module_00000000`00000000+2fe74c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032311-23649-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 262,144
==================================================

==================================================
Dump File : 030811-22807-01.dmp
Crash Time : 3/8/2011 6:56:44 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`0329d524
Parameter 3 : fffff880`07516990
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030811-22807-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,160
==================================================

==================================================
Dump File : 121510-22791-01.dmp
Crash Time : 12/15/2010 4:56:57 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : nwifi.sys
Caused By Address : nwifi.sys+5149
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70710
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121510-22791-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 316,768
==================================================

==================================================
Dump File : 110710-16364-01.dmp
Crash Time : 11/7/2010 1:29:16 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`03cfd6fa
Parameter 3 : fffff880`02c81788
Parameter 4 : fffff880`02c80ff0
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+2492f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : dxgmms1.sys+306fa
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110710-16364-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,192
==================================================

==================================================
Dump File : 101510-24414-01.dmp
Crash Time : 10/15/2010 8:29:54 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`03ee105b
Parameter 3 : fffff880`02de6698
Parameter 4 : fffff880`02de5f00
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+20d4b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : dxgmms1.sys+2105b
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101510-24414-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,048
==================================================

==================================================
Dump File : 092410-20436-01.dmp
Crash Time : 9/24/2010 10:32:31 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000094
Parameter 2 : fffff960`001695b1
Parameter 3 : fffff880`0295dfc0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+8bf00
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092410-20436-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,048
==================================================

==================================================
Dump File : 090510-18985-01.dmp
Crash Time : 9/5/2010 5:09:58 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0329280c
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+bd7b5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090510-18985-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,048
==================================================

==================================================
Dump File : 081310-26738-01.dmp
Crash Time : 8/13/2010 1:46:15 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`033f50cd
Parameter 3 : fffff880`07b23af0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081310-26738-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 276,048
==================================================

#5 jhayz

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Posted 11 December 2011 - 09:10 PM

Multiple and other old BSODs. Diagnostic check for your hard drive here http://www.tacktech.com/display.cfm?ttid=287 check the manufacturing brand of your HD.
Run a RAM module test - http://www.bleepingcomputer.com/forums/topic207910.html
Video card could also be faulty.

Tekken
 


#6 hamluis

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Posted 12 December 2011 - 10:43 AM

FWIW: Several ntfs.sys errors...I'd make the hard drive my first suspect.

Louis

#7 worskies

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Posted 12 December 2011 - 04:18 PM

I have a question. I want to do that diagnostic check for my HDD, but it says to copy it to a DOS bootable diskette. I have no idea what that is.

#8 hamluis

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Posted 12 December 2011 - 06:33 PM

"DOS bootable CD" is nothing more than a CD which you burn...which does not use Windows (assumption used to be DOS, but many now use Linux) to do whatever the disk is designed to do. In this case, "DOS" translates as "non-Windows" and bootable CD is nothing more than a CD that is capable of booting, as opposed to being run within some operating system.

To use such a disc, you must remember to change the boot options in the BIOS.

How to make bootable CD with NERO eHow.com - http://www.ehow.com/how_2000533_make-bootable-cd-nero.html

Whatever program you use to burn CD/DVD disks...it probably has a feature that allows easy creation of bootable disks. Nero just happens to be one of the more popular programs used for burning.

Louis

#9 worskies

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Posted 18 December 2011 - 05:22 PM

I never had a chance to fix anything this week. Now my PC doesn't even start up correctly. Windows does not load at all. The only thing I see when I turn on my computer is the screen for the motherboard. After that it is just a plain, black screen. Oh, and I tried running safe mode a couple of times and that did not work either. What now?

#10 jhayz

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Posted 19 December 2011 - 08:33 PM

Is there a repsonse from numlock when computer boots with blackscreen? Is the monitor's power button lit green or orange during the blackscreen display?

Tekken
 


#11 worskies

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Posted 19 December 2011 - 08:57 PM

Can you elaborate a little further on your first question? Sorry for not understanding. And yes, when I get the black screen the light indicates that it's on. I haven't left it on long enough to determine this, but usually when this happened on other occasions, the monitor would just eventually shut off (orange light).

#12 jhayz

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Posted 20 December 2011 - 11:36 AM

, the monitor would just eventually shut off (orange light).

While the CPU tower still running?

Is there a repsonse from numlock when computer boots with blackscreen?

Usually when a desktop boots, numlock would turn on(green)indicating that there is a successfull POST. Pressing numlock key would respond by a green light turning on and off.

Tekken
 


#13 worskies

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Posted 20 December 2011 - 03:45 PM

1. Yes, while it's still running.
2. No, there is no light on numlock.

#14 jhayz

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Posted 21 December 2011 - 10:34 PM

2. No, there is no light on numlock.

Press the numlock key, is there a response? Does it lit green?

Edited by jhayz, 21 December 2011 - 10:34 PM.

Tekken
 


#15 worskies

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Posted 23 December 2011 - 03:23 PM

2. No, there is no light on numlock.

Press the numlock key, is there a response? Does it lit green?

Whoa, I thought I already responded to this.

No, there is no response when I press the key.




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