Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Virus/ Trojan/Worm


  • This topic is locked This topic is locked
11 replies to this topic

#1 cyberjunkie

cyberjunkie

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Amsterdam, Holland
  • Local time:01:36 AM

Posted 09 December 2011 - 05:42 AM

Hello BC

I have a virus that's spread to all three computers (2laptops 1desktop) in our computer network. Originally my computer was redirecting but after getting assistance from Budapest that stopped. The situation got worse when I used a USB drive on my laptop from the desktop computer. Once I plugged it in it showed a folder that said recycler and the kaspersky anti-virus gave the warning that I had a worm and it could not be removed. Then the screen turned blue and the computer restarted.

Since then I've run the Mini Tool Box, Malware Bytes, Super Anti Spyware, ESET scanner, TDSS killer, and kaspersky. None have found the virus. The ESET scanner listed my registry booster as a virus but after I removed the program the computer still runs slow. It also freezes, gives a blue screen and restarts when using programs and 404 bad gateway when using the internet.

Below is my DDS txt and attached is my Ark.txt for the second computer.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by tv at 11:35:27 on 2011-12-09
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1015.356 [GMT 1:00]
.
AV: Kaspersky Internet Security *Enabled/Updated* {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: Kaspersky Internet Security *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\LSI SoftModem\agrsmsvc.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\CometBird\cometbird.exe
C:\Program Files\CometBird\plugin-container.exe
.
============== Pseudo HJT Report ===============
.
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dll
BHO: BitComet Helper: {39f7e362-828a-4b5a-bcaf-5b79bfdfea60} - c:\program files\bitcomet\tools\BitCometBHO_1.5.4.11.dll
BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - c:\program files\kaspersky lab\kaspersky internet security 2012\ievkbd.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: FilterBHO Class: {e33cf602-d945-461a-83f0-819f76a199f8} - c:\program files\kaspersky lab\kaspersky internet security 2012\klwtbbho.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [Xvid] c:\program files\xvid\CheckUpdate.exe
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky internet security 2012\avp.exe"
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [RIMBBLaunchAgent.exe] c:\program files\common files\research in motion\usb drivers\RIMBBLaunchAgent.exe
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: &D&ownload &with BitComet - c:\program files\bitcomet\BitComet.exe/AddLink.htm
IE: &D&ownload all with BitComet - c:\program files\bitcomet\BitComet.exe/AddAllLink.htm
IE: Add to Anti-Banner - c:\program files\kaspersky lab\kaspersky internet security 2012\ie_banner_deny.htm
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://c:\program files\bitcomet\tools\BitCometBHO_1.5.4.11.dll/206
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {4248FE82-7FCB-46AC-B270-339F08212110} - {4248FE82-7FCB-46AC-B270-339F08212110} - c:\program files\kaspersky lab\kaspersky internet security 2012\ievkbd.dll
IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - c:\program files\kaspersky lab\kaspersky internet security 2012\klwtbbho.dll
Trusted Zone: line6.net
TCP: DhcpNameServer = 192.168.10.1
TCP: Interfaces\{9B7AD770-58B6-4FBA-8739-703EF6CEDF3C} : DhcpNameServer = 192.168.10.1
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: igfxcui - igfxdev.dll
Notify: klogon - c:\windows\system32\klogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\tv\application data\mozilla\firefox\profiles\gi6vu557.default\
FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\foxit software\foxit reader\plugins\npFoxitReaderPlugin.dll
.
============= SERVICES / DRIVERS ===============
.
R0 KL1;kl1;c:\windows\system32\drivers\kl1.sys [2011-3-4 133208]
R1 kl2;kl2;c:\windows\system32\drivers\kl2.sys [2011-3-4 11352]
R1 KLIF;Kaspersky Lab Driver;c:\windows\system32\drivers\klif.sys [2011-9-27 565552]
R2 AVP;Kaspersky Anti-Virus Service;c:\program files\kaspersky lab\kaspersky internet security 2012\avp.exe [2011-4-24 202296]
R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [2011-3-10 34608]
R3 klmouflt;Kaspersky Lab KLMOUFLT;c:\windows\system32\drivers\klmouflt.sys [2009-11-2 19472]
S3 L6UX2;Service - Line 6 UX2;c:\windows\system32\drivers\L6UX2.sys [2011-10-1 580480]
.
=============== Created Last 30 ================
.
2011-12-04 00:44:36 -------- d-----w- c:\documents and settings\tv\application data\Uniblue
2011-12-04 00:44:33 -------- dc-h--w- c:\documents and settings\all users\application data\{83C3B2FD-37EA-4C06-A228-E9B5E32FF0B1}
2011-12-04 00:44:33 -------- d-----w- c:\program files\Uniblue
2011-12-04 00:42:55 939368 ----a-w- c:\windows\system32\flash.ocx
2011-12-04 00:42:50 -------- d-----w- c:\documents and settings\tv\local settings\application data\PackageAware
2011-12-03 22:31:49 -------- d-----w- C:\_OTL
2011-12-03 22:14:26 -------- d-sha-r- C:\cmdcons
2011-12-03 22:12:52 98816 ----a-w- c:\windows\sed.exe
2011-12-03 22:12:52 518144 ----a-w- c:\windows\SWREG.exe
2011-12-03 22:12:52 256000 ----a-w- c:\windows\PEV.exe
2011-12-03 22:12:52 208896 ----a-w- c:\windows\MBR.exe
2011-12-03 22:12:42 -------- d-----w- C:\etavarescf
2011-11-29 14:25:38 -------- d-----w- c:\documents and settings\tv\application data\Malwarebytes
2011-11-29 14:25:29 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-11-17 18:28:27 31744 ----a-w- c:\windows\system32\E_DCINST.DLL
2011-11-17 18:28:25 91648 ----a-w- c:\windows\system32\E_SAGSET.DLL
2011-11-17 18:28:25 76054 ----a-w- c:\windows\system32\EBPMON24.DLL
2011-11-13 18:56:06 -------- d-----w- c:\documents and settings\tv\application data\DDMSettings
.
==================== Find3M ====================
.
2011-11-29 14:14:05 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-10-20 23:26:22 94208 ----a-w- c:\windows\system32\dpl100.dll
2011-10-10 14:22:41 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-09-28 07:06:50 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-09-27 04:07:04 256 ----a-w- c:\windows\system32\pool.bin
2011-09-26 23:53:14 1123328 ----a-w- c:\windows\system32\drivers\BCMWL5.SYS
2011-09-26 23:16:32 87328 ----a-w- c:\windows\system32\bcmwlcoi.dll
2011-09-26 09:41:20 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
2011-09-26 09:41:20 220160 ----a-w- c:\windows\system32\oleacc.dll
2011-09-26 09:41:14 20480 ----a-w- c:\windows\system32\oleaccrc.dll
.
============= FINISH: 11:37:14.89 ===============

Attached File  ark.txt   15.01KB   0 downloads

BC AdBot (Login to Remove)

 


#2 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,743 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:36 PM

Posted 15 December 2011 - 09:10 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/431490 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 nasdaq

nasdaq

  • Malware Response Team
  • 40,238 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:07:36 PM

Posted 15 December 2011 - 01:12 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

1 - Flash Drive Disinfector
Download Flash_Disinfector.exe by sUBs from >here< and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you ran it. Don't delete this folder...it will help protect your drives from future infection.

When Completed please run this tool.

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall
===

Please post the log and let me know what problem persists.

#4 cyberjunkie

cyberjunkie
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Amsterdam, Holland
  • Local time:01:36 AM

Posted 15 December 2011 - 07:52 PM

I downloaded the flash debugger and combofix. Here are the new Arkvand dds txt.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by tv at 16:16:31 on 2011-12-15
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1015.621 [GMT 1:00]
.
AV: Kaspersky Internet Security *Disabled/Updated* {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: Kaspersky Internet Security *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\LSI SoftModem\agrsmsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\CometBird\cometbird.exe
C:\WINDOWS\system32\wscntfy.exe
.
============== Pseudo HJT Report ===============
.
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dll
BHO: BitComet Helper: {39f7e362-828a-4b5a-bcaf-5b79bfdfea60} - c:\program files\bitcomet\tools\BitCometBHO_1.5.4.11.dll
BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - c:\program files\kaspersky lab\kaspersky internet security 2012\ievkbd.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: FilterBHO Class: {e33cf602-d945-461a-83f0-819f76a199f8} - c:\program files\kaspersky lab\kaspersky internet security 2012\klwtbbho.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [Xvid] c:\program files\xvid\CheckUpdate.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky internet security 2012\avp.exe"
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [RIMBBLaunchAgent.exe] c:\program files\common files\research in motion\usb drivers\RIMBBLaunchAgent.exe
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: &D&ownload &with BitComet - c:\program files\bitcomet\BitComet.exe/AddLink.htm
IE: &D&ownload all with BitComet - c:\program files\bitcomet\BitComet.exe/AddAllLink.htm
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://c:\program files\bitcomet\tools\BitCometBHO_1.5.4.11.dll/206
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {4248FE82-7FCB-46AC-B270-339F08212110} - {4248FE82-7FCB-46AC-B270-339F08212110} - c:\program files\kaspersky lab\kaspersky internet security 2012\ievkbd.dll
IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - c:\program files\kaspersky lab\kaspersky internet security 2012\klwtbbho.dll
Trusted Zone: line6.net
TCP: DhcpNameServer = 192.168.10.1
TCP: Interfaces\{9B7AD770-58B6-4FBA-8739-703EF6CEDF3C} : DhcpNameServer = 192.168.10.1
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: igfxcui - igfxdev.dll
Notify: klogon - c:\windows\system32\klogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\tv\application data\mozilla\firefox\profiles\gi6vu557.default\
FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\foxit software\foxit reader\plugins\npFoxitReaderPlugin.dll
.
============= SERVICES / DRIVERS ===============
.
R0 KL1;kl1;c:\windows\system32\drivers\kl1.sys [2011-3-4 133208]
R1 kl2;kl2;c:\windows\system32\drivers\kl2.sys [2011-3-4 11352]
R1 KLIF;Kaspersky Lab Driver;c:\windows\system32\drivers\klif.sys [2011-9-27 565552]
R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [2011-3-10 34608]
R3 klmouflt;Kaspersky Lab KLMOUFLT;c:\windows\system32\drivers\klmouflt.sys [2009-11-2 19472]
S2 AVP;Kaspersky Anti-Virus Service;c:\program files\kaspersky lab\kaspersky internet security 2012\avp.exe [2011-4-24 202296]
S3 L6UX2;Service - Line 6 UX2;c:\windows\system32\drivers\L6UX2.sys [2011-10-1 580480]
.
=============== Created Last 30 ================
.
2011-12-15 00:21:54 -------- d-----w- c:\program files\Audacity
2011-12-09 17:03:24 -------- d-----w- c:\program files\MP3Resizer
2011-12-04 00:44:36 -------- d-----w- c:\documents and settings\tv\application data\Uniblue
2011-12-04 00:44:33 -------- dc-h--w- c:\documents and settings\all users\application data\{83C3B2FD-37EA-4C06-A228-E9B5E32FF0B1}
2011-12-04 00:44:33 -------- d-----w- c:\program files\Uniblue
2011-12-04 00:42:55 939368 ----a-w- c:\windows\system32\flash.ocx
2011-12-04 00:42:50 -------- d-----w- c:\documents and settings\tv\local settings\application data\PackageAware
2011-12-03 22:31:49 -------- d-----w- C:\_OTL
2011-12-03 22:14:26 -------- d-sha-r- C:\cmdcons
2011-12-03 22:12:52 98816 ----a-w- c:\windows\sed.exe
2011-12-03 22:12:52 518144 ----a-w- c:\windows\SWREG.exe
2011-12-03 22:12:52 256000 ----a-w- c:\windows\PEV.exe
2011-12-03 22:12:52 208896 ----a-w- c:\windows\MBR.exe
2011-12-03 22:12:42 -------- d-----w- C:\etavarescf
2011-11-29 14:25:38 -------- d-----w- c:\documents and settings\tv\application data\Malwarebytes
2011-11-29 14:25:29 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-11-17 18:28:27 31744 ----a-w- c:\windows\system32\E_DCINST.DLL
2011-11-17 18:28:25 91648 ----a-w- c:\windows\system32\E_SAGSET.DLL
2011-11-17 18:28:25 76054 ----a-w- c:\windows\system32\EBPMON24.DLL
.
==================== Find3M ====================
.
2011-11-29 14:14:05 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-23 13:25:32 1859584 ----a-w- c:\windows\system32\win32k.sys
2011-11-04 19:20:51 916992 ----a-w- c:\windows\system32\wininet.dll
2011-11-04 19:20:51 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-11-04 19:20:51 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-11-04 11:23:59 385024 ----a-w- c:\windows\system32\html.iec
2011-11-01 16:07:10 1288704 ----a-w- c:\windows\system32\ole32.dll
2011-10-28 05:31:48 33280 ----a-w- c:\windows\system32\csrsrv.dll
2011-10-25 13:33:08 2192768 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-10-25 12:52:03 2069376 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-10-20 23:26:22 94208 ----a-w- c:\windows\system32\dpl100.dll
2011-10-18 11:13:22 186880 ----a-w- c:\windows\system32\encdec.dll
2011-10-10 14:22:41 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-09-28 07:06:50 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-09-27 04:07:04 256 ----a-w- c:\windows\system32\pool.bin
2011-09-26 23:53:14 1123328 ----a-w- c:\windows\system32\drivers\BCMWL5.SYS
2011-09-26 23:16:32 87328 ----a-w- c:\windows\system32\bcmwlcoi.dll
2011-09-26 09:41:20 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
2011-09-26 09:41:20 220160 ----a-w- c:\windows\system32\oleacc.dll
2011-09-26 09:41:14 20480 ----a-w- c:\windows\system32\oleaccrc.dll
.
============= FINISH: 16:17:21.12 ===============


Attached File  ark.txt   10.81KB   1 downloads

#5 nasdaq

nasdaq

  • Malware Response Team
  • 40,238 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:07:36 PM

Posted 16 December 2011 - 09:09 AM

Can I see the ComboFix log.

What issues remains with this computer?

#6 cyberjunkie

cyberjunkie
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Amsterdam, Holland
  • Local time:01:36 AM

Posted 16 December 2011 - 05:25 PM

Here is the combofix log. as of right now the system seems to be working fine.


ComboFix 11-12-16.03 - tv 12/16/2011 23:14:46.2.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1015.674 [GMT 1:00]
Running from: c:\documents and settings\tv\Desktop\opaxif.exe.exe
AV: Kaspersky Internet Security *Disabled/Updated* {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: Kaspersky Internet Security *Disabled* {2C4D4BC6-0793-4956-A9F9-E252435469C0}
* Created a new restore point
.
.
((((((((((((((((((((((((( Files Created from 2011-11-16 to 2011-12-16 )))))))))))))))))))))))))))))))
.
.
2011-12-15 00:21 . 2011-12-15 00:21 -------- d-----w- c:\program files\Audacity
2011-12-09 17:03 . 2011-12-09 17:03 -------- d-----w- c:\program files\MP3Resizer
2011-12-04 00:44 . 2011-12-04 11:50 -------- d-----w- c:\documents and settings\tv\Application Data\Uniblue
2011-12-04 00:44 . 2011-12-04 11:50 -------- d-----w- c:\program files\Uniblue
2011-12-04 00:44 . 2011-12-04 11:38 -------- dc-h--w- c:\documents and settings\All Users\Application Data\{83C3B2FD-37EA-4C06-A228-E9B5E32FF0B1}
2011-12-04 00:42 . 2011-11-07 08:26 939368 ----a-w- c:\windows\system32\flash.ocx
2011-12-04 00:42 . 2011-12-04 00:42 -------- d-----w- c:\documents and settings\tv\Local Settings\Application Data\PackageAware
2011-12-03 22:31 . 2011-12-03 22:31 -------- d-----w- C:\_OTL
2011-12-03 22:12 . 2011-12-03 22:25 -------- d-----w- C:\etavarescf
2011-11-29 14:25 . 2011-11-29 14:25 -------- d-----w- c:\documents and settings\tv\Application Data\Malwarebytes
2011-11-29 14:25 . 2011-11-29 14:25 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2011-11-17 18:28 . 2003-07-16 04:14 31744 ----a-w- c:\windows\system32\E_DCINST.DLL
2011-11-17 18:28 . 2003-12-09 16:13 76054 ----a-w- c:\windows\system32\EBPMON24.DLL
2011-11-17 18:28 . 2003-05-28 16:01 91648 ----a-w- c:\windows\system32\E_SAGSET.DLL
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-11-29 14:14 . 2011-09-27 23:10 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-23 13:25 . 2004-08-04 12:00 1859584 ----a-w- c:\windows\system32\win32k.sys
2011-11-04 19:20 . 2004-08-04 12:00 916992 ----a-w- c:\windows\system32\wininet.dll
2011-11-04 19:20 . 2004-08-04 12:00 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-11-04 19:20 . 2004-08-04 12:00 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-11-04 11:23 . 2004-08-04 12:00 385024 ----a-w- c:\windows\system32\html.iec
2011-11-01 16:07 . 2004-08-04 12:00 1288704 ----a-w- c:\windows\system32\ole32.dll
2011-10-28 05:31 . 2004-08-04 12:00 33280 ----a-w- c:\windows\system32\csrsrv.dll
2011-10-25 13:33 . 2004-08-04 12:00 2192768 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-10-25 12:52 . 2004-08-03 22:59 2069376 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-10-20 23:26 . 2011-10-20 23:26 94208 ----a-w- c:\windows\system32\dpl100.dll
2011-10-18 11:13 . 2004-08-04 12:00 186880 ----a-w- c:\windows\system32\encdec.dll
2011-10-10 14:22 . 2011-09-26 22:37 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-09-28 07:06 . 2004-08-04 12:00 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-09-26 23:53 . 2011-09-26 23:16 1123328 ----a-w- c:\windows\system32\drivers\BCMWL5.SYS
2011-09-26 23:16 . 2011-09-26 23:16 87328 ----a-w- c:\windows\system32\bcmwlcoi.dll
2011-09-26 09:41 . 2008-07-29 17:59 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
2011-09-26 09:41 . 2004-08-04 12:00 220160 ----a-w- c:\windows\system32\oleacc.dll
2011-09-26 09:41 . 2004-08-04 12:00 20480 ----a-w- c:\windows\system32\oleaccrc.dll
2011-12-16 22:18 . 2011-09-26 23:59 134104 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Xvid"="c:\program files\Xvid\CheckUpdate.exe" [2011-01-17 8192]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"QlbCtrl.exe"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2007-10-19 177456]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-01-18 1028096]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2007-01-05 872448]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-09-14 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-09-14 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-09-14 137752]
"AVP"="c:\program files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe" [2011-04-24 202296]
"DivXUpdate"="c:\program files\DivX\DivX Update\DivXUpdate.exe" [2011-07-28 1259376]
"RIMBBLaunchAgent.exe"="c:\program files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe" [2011-02-18 79192]
"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe" [2008-10-14 623992]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\BitComet\\BitComet.exe"=
"c:\\Program Files\\Research In Motion\\BlackBerry Desktop\\Rim.Desktop.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"13078:TCP"= 13078:TCP:BitComet 13078 TCP
"13078:UDP"= 13078:UDP:BitComet 13078 UDP
.
R1 kl2;kl2;c:\windows\system32\drivers\kl2.sys [3/4/2011 12:23 PM 11352]
R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [3/10/2011 5:34 PM 34608]
R3 klmouflt;Kaspersky Lab KLMOUFLT;c:\windows\system32\drivers\klmouflt.sys [11/2/2009 7:27 PM 19472]
S3 L6UX2;Service - Line 6 UX2;c:\windows\system32\drivers\L6UX2.sys [10/1/2011 10:29 PM 580480]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyOverride = *.local
IE: &D&ownload &with BitComet - c:\program files\BitComet\BitComet.exe/AddLink.htm
IE: &D&ownload all with BitComet - c:\program files\BitComet\BitComet.exe/AddAllLink.htm
IE: Append to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
Trusted Zone: line6.net
TCP: DhcpNameServer = 192.168.10.1
FF - ProfilePath - c:\documents and settings\tv\Application Data\Mozilla\Firefox\Profiles\gi6vu557.default\
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-12-16 23:21
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'explorer.exe'(1828)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
.
Completion time: 2011-12-16 23:23:37
ComboFix-quarantined-files.txt 2011-12-16 22:23
ComboFix2.txt 2011-12-03 22:25
.
Pre-Run: 98,842,476,544 bytes free
Post-Run: 98,802,999,296 bytes free
.
- - End Of File - - D3C2CDFAD8F274D30771E8AA7BF24371

#7 nasdaq

nasdaq

  • Malware Response Team
  • 40,238 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:07:36 PM

Posted 17 December 2011 - 10:46 AM

One last check.

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

#8 cyberjunkie

cyberjunkie
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Amsterdam, Holland
  • Local time:01:36 AM

Posted 17 December 2011 - 02:09 PM

Hello The results from the scan are below. The only problem with my laptop is having is with internet. It takes a long time for pages to load. Once they do load, video pages like youtube won't play. this wasn't happening before is it a by product from the combofix? Also when should it return to normal internet speed?



Results of screen317's Security Check version 0.99.28
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Adobe After Effects CS3 Presets
Kaspersky Internet Security 2012
```````````````````````````````
Anti-malware/Other Utilities Check:

Adobe Flash Player 11.1.102.55
Mozilla Firefox (8.0.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

#9 cyberjunkie

cyberjunkie
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Amsterdam, Holland
  • Local time:01:36 AM

Posted 17 December 2011 - 07:17 PM

The computer is not just slow it will not complete downloads. I tried to download ubuntu live CD to use on the other infected computer but my computer will not complete the download. First it says the download will take 7hours then it drops down to 4hours and remains there. The download only gets 50% - 58% complete before it says

C:\Documents and Settings\tv\My Documents\Downloads\ubuntu-11.10-desktop-i386.iso.part could not be saved, because the source file could not be read.

Try again later, or contact the server administrator.


I need this computer to work so I can fix the others. What can be done?

#10 nasdaq

nasdaq

  • Malware Response Team
  • 40,238 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:07:36 PM

Posted 18 December 2011 - 09:05 AM

On Dec. 16 all was well.

Here is the combofix log. as of right now the system seems to be working fine.


Did you use you Flash Drive since.
Could it be infected?

C:\Documents and Settings\tv\My Documents\Downloads\ubuntu-11.10-desktop-i386.iso.part could not be saved, because the source file could not be read.

Try again later, or contact the server administrator.


The download location is in your computer. I can only guest that the .iso file was not completely downloaded or is currupt.

How much free space do you have on this computer?
When was the last time you did a Disk check (dskchk.exe) and a defrag?

Do you have access to a friend's computer to download this program to a CD and copy the file on the other computers?

#11 cyberjunkie

cyberjunkie
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Amsterdam, Holland
  • Local time:01:36 AM

Posted 18 December 2011 - 01:07 PM

I used my windows xp back-up disk and reinstalled. Problem solved.

#12 nasdaq

nasdaq

  • Malware Response Team
  • 40,238 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:07:36 PM

Posted 18 December 2011 - 02:31 PM

Thank you for the feed back.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users