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Was infected with Win 7 Security 2012 virus and Google keeps redirecting


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#1 xspeed3x

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Posted 08 December 2011 - 11:15 PM

I was infected with Win 7 Security 2012 virus/malware earlier today and I have been to several websites trying to fix it. The first site that I used I can't seem to find again but it had several lines that I saved as fix.reg and ran it with the cmd window open to enable me to run .exe files again. Then I ran Malwarebytes and it showed 2 registry entries and I believe one other thing that it removed. I dont have the logs for the initial steps I took because I ran tdsskiller and it terminated my initial installation of Malwarebytes. I have used rkill SUPERAntiSpyware tdsskiller MiniToolBox and have done the cmd "sfc /scannow" and it told me it didn't find anything wrong.

So far as I can tell the initial virus is gone as I am not getting the popups telling me that I am infected and that I need to register for Win 7 Security 2012 and I can get on the internet and I can run .exe files.

The problems I am still having is that the windows firewall is no longer listed in services and microsoft security center is missing as well. I can't seem to change any firewall settings and if I try I get the error code "0x80070424" I also keep getting redirected after clicking links after searching google and when I press back in the browser I go back to pages I have never been to before. Another thing I just realized is that several words on any website I visit are linked to videos of random things so that if I just mouse-over the word the video pops up.

I have ran the aforementioned antispyware/antimalware programs a few times each some more than others but all of them say that I am clean and nothing is detected. I made sure to download the most recent definition upgrades for the programs that have them also.

I have attached the two logs that you asked for (DDS.txt and Attach.zip).I run Windows 7-64bit Service Pack 1 so I could not get the GMER log. I have also disabled CD emulator drivers with DeFogger until instructed otherwise. The third log (Result.txt) is one that was generated by another program I ran so I included it just in case it is helpful.

If you need anything else let me know.

Attached Files


Edited by xspeed3x, 08 December 2011 - 11:16 PM.


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Posted 14 December 2011 - 11:20 PM

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***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
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  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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Why we request you disable CD Emulation when receiving Malware Removal Advice


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How to create a GMER log


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#3 xspeed3x

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Posted 15 December 2011 - 01:21 AM

Most of this was in my first post, but a couple things might not have been there. I was infected with Win 7 Security 2012 virus and was constantly getting the pop-ups telling me to register and that my computer was infected. I did some research on my laptop and found some fixes for this virus so I tried them. The initial virus seems to be gone but there are still some lingering effects. I no longer get the pop-ups like before and I can get on the internet and using programs on my computer but now I get randomly redirected sometimes, not all the time, when clicking on links after using Google. I also no longer have access to my firewall controls and I just noticed over the last couple days that everytime I close my browser all my internet settings switch to a custom security level and it accepts all cookies unless I go in and change it evertime I open the browser. I have MalwareBytes installed and Spybot-Search & Destroy as well as SUPERAntiSpyware. I have ran them daily usually 2-3 times a day. Occasionally they find something and I have them remove it but most of the time it tells me that my system is clean. At one point MalwareBytes told me it had caught a program trying to send and email and I told it to stop it and delete/quaratine the program responsible.

Previously I have used rkill tdsskiller and MiniToolBox. I also have used the cmd prompt to do "sfc /scannow" 4 times and each time it has came back saying everything was fine.

The error I get when I try to set windows firewall to recommended settings is "0x80070424". I have read that this is a Windows update error code but I don't seem to be having any issue with window's update as I have ran it since the infection without any error codes and it tells me my computer is up to date.

I have attached both logs that I could get. As I said in my first post I use Windows 7-64 bit, service pack 1 so I can't get your the gmer log.

Also, I do not have the Windows 7 installation cd. The computer I bought didn't come with the CD just had it pre-installed.

Attached Files



#4 Elise

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Posted 15 December 2011 - 09:07 AM

Hello, my name is Elise and I'll assist you with this issue.

Unfortunately you have a nasty rootkit infection. Please read the following information first.

BACKDOOR WARNING
------------------------------
One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.


COMBOFIX
---------------
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

regards, Elise


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#5 xspeed3x

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Posted 15 December 2011 - 09:12 AM

I assume something as simple a doing a system restore to a point before I was infected won't solve the problem. Is that correct?

#6 xspeed3x

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Posted 15 December 2011 - 09:29 AM

Here is a copy of the ComboFix log

Attached Files



#7 Elise

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Posted 15 December 2011 - 10:16 AM

No, unfortunately that will not make any difference. It may or may not take care of the active components of the infection, but still there is no way to say what other changes were made to the Windows system components.

How are things running at this point?

Your version of Adobe Reader is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Adobe components and update:
  • Download the latest version of Adobe Reader Version X. and save it to your desktop.
  • Uncheck the "Free McAfee Security plan Plus" option or any other Toolbar you are offered
  • Click the download button at the bottom.
  • If you use Internet Explorer and do not wish to install the ActiveX element, simply click on the click here to download link on the next page.
  • Remove all older version of Adobe Reader: Go to Add/remove and uninstall all versions of Adobe Reader, Acrobat Reader and Adobe Acrobat.
    If you are unsure of how to use Add or Remove Programs, the please see this tutorial:How To Remove An Installed Program From Your Computer
  • Then from your desktop double-click on Adobe Reader to install the newest version.
    If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the "Adobe Setup - Welcome" window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
Your Adobe Reader is now up to date!


Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.
  • Download the latest version of Java Runtime Environment (JRE) Version 7u2.
  • Look for "JDK 7u2 (JDK or JRE).
  • Click the "Download JRE" button at the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
    • Select "Windows x86 Offline" and click on jre-7-windows-i586.exe
  • Save it to your desktop
  • Close any programs you may have running - especially your web browser.
  • Uninstall all older versions of Java (any item with Java Runtime Environment, JRE or J2SE in the name).
  • Reboot your computer once all Java components are removed.
  • Install the newest version by double clicking (run as Administrator for Windows Vista/Seven) the downloaded file.


Please launch Malwarebytes Antimalware, update it and run a full scan. Post me the resulting log.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#8 xspeed3x

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Posted 15 December 2011 - 11:10 AM

Computer seems to be ok at the moment. I ended up doing a system restore so I could get some registry values back for my firewall and whatnot, I hope that doesn't adversely effect what you are trying to help me with. I have noticed though that when I open my browser my default settings are back and I no longer need to worry about changing them back to where I have them normally set every time I open my browser. I also regained control of my firewall but just as before TrendMicro AntiVirus doesn't seem to be working. It won't run when I try to execute the program.

Here is the log from MalwareBytes but it told me it didn't find anything.

Attached Files



#9 Elise

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Posted 15 December 2011 - 11:22 AM

I noticed indeed that the system restore changed some things, but in this case did not affect your computer negatively (be careful though, a system restore can seriously mess up things when active infections are present).

ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

regards, Elise


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#10 xspeed3x

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Posted 15 December 2011 - 09:26 PM

Here is the ESET Scan results.

Attached Files



#11 Elise

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Posted 16 December 2011 - 02:57 AM

These were just some cache objects.

ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :)

Please do the following to remove the remaining programs from your PC:
  • Delete the tools used during the disinfection:
  • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
Please read these advices, in order to prevent reinfecting your PC:
  • Install and update the following programs regularly:
    • an outbound firewall. If you are connected to the internet through a router, you are already behind a hardware firewall and as such you do not need an extra software firewall.
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.
Some more links you might find of interest:
Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

regards, Elise


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#12 xspeed3x

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Posted 17 December 2011 - 12:09 AM

My computer does seem to be working fine at the moment. I will continue to regularly scan for spyware/malware.

Do you have any suggestions for an anti-virus program? I had TrendMicro but it was just a trial that came with the computer. Are there any that you feel are better than others or can you just give me a few recommendations? If you don't mind also telling me if it is a paid for service or free that would be helpful.

Thank you so much for all your help Elise!

#13 Elise

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Posted 17 December 2011 - 06:33 AM

I'm glad I was able to help you. :)

Three good antivirus programs free for non-commercial home use are Avast!, Antivir and Microsoft Security Essentials
Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.

regards, Elise


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#14 Elise

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Posted 06 January 2012 - 06:34 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

regards, Elise


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