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Help I've been hacked!

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#1 kbmountaingrl


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Posted 08 December 2011 - 08:11 PM

HELP! Two weeks ago our computers, one of them a brand new Lenovo, were hacked. I've done everything I know to do to try and solve the problem, but it's not going away. Our internet service is DSL through Century Link. I've changed my phone number and I've even taken my brand new computer and my laptop to best buy to be fixed. They wiped the drives supposedly and reinstalled the OS, but as soon as I got them home and got online I was back where I started from... hacked ... computers messed up. I don't know if it's possible but can your BIOS get hacked and if so, how do you fix it? I can't even get into the BIOS on my laptop because it now asks for a password, which I don't know because I didn't configure it that way. It seems as if this hacker sees everything I do, and is 5 steps ahead of me at all times. Please tell me what to do. I'm at my wits end with this!

The Lenovo is Window 7 64bit and my laptop is XP Pro. Also I'm using a netgear DSL router.

Edited by kbmountaingrl, 08 December 2011 - 08:18 PM.

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