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scour search engine takeover?


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#1 scott_c83

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Posted 08 December 2011 - 07:29 PM

For the past few days my when searching the only 3 sites I visit, weather channel, free online games, and facebook... my computer has been redirected to two different sites. Mostly a century link search thing and an address... 63.209.69.107(I even have these sites I visit bookmarked, still re-directed). pop-ups(awesomedailywinner.com/single-2) have just now started to pop up when re-directed.

I have been to support.microsoft.com for free chat assistance and remote help. They said it was infected with a malware? just last night. They ran some scans and cleaned up the virus(supposedly). It was okay just for last night... today, back to the same thing.

Today when I try to go to the direct link the guy was helping me from (http://supportservices.microsoft.com/support/expert/DarrellKimberlin), The page gets re-directed to www.answerdesk.com($99.00 instead of the free help).


I don't know much at all about computers. So take it slow with any instructions you have for me... ;). Any and all help is appreciated. Thanks much.

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#2 Broni

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Posted 08 December 2011 - 11:15 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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