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used fixtdss; seemed to work, but now bsod on boot


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#1 SimonFP

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Posted 08 December 2011 - 12:10 PM

I had a problem exactly as described in http://www.bleepingcomputer.com/forums/topic428082.html with both the IE opening constantly and the google redirect. I stopped the IE by disabling the browser itself, which I don't use anyway. The redirect wouldn't go away despite my throwing all sorts of malware removal programmes at it. Finally I found fixtdss and ran it.

My computer booted up fine, and fixtdss told me I had an infected MBR (if I recall correctly). I selected the option for fixing the infection, and then used my computer as normal. The redirect seemed to be gone and I was able to use the computer normally for an hour, browsing the internet and watching a video. Then it crashing, and when I restarted, it gave me the following bsod:

"A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical Information:

***STOP: 0x0000007B (0x80786B58, 0xc0000034, 0x00000000, 0x00000000)

I ran system restore and restored back to the point just before I used fixtdss, but the problem persists. I have not been able to find my combofix, mbam, tdsskiller, etc logs, though I know that the combofix one should at least be in C: somewhere.

Though it seems like the person in the thread to which I linked earlier was able to fix his problem, I figured it was wiser not to simply copy your advice to her/him and get help directly. I'd greatly appreciate it!

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#2 SimonFP

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Posted 08 December 2011 - 12:19 PM

Err, by 'problem' I mean continued bsod when trying to boot windows.

#3 Orange Blossom

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Posted 09 December 2011 - 04:25 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#4 HelpBot

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Posted 13 December 2011 - 12:15 PM

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Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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#5 HelpBot

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Posted 18 December 2011 - 12:20 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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