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Blue screen when I am video chatting


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4 replies to this topic

#1 sobhan

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Posted 08 December 2011 - 10:36 AM

Hi All experts;

I often have this problem with my laptop that when I am doing a video chat, I face with "Blue screen". Also if I touch my camera this problem occurs as well.
After restarting my laptop, I get this message from Microsoft:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 9F3B7A59
BCP3: C2DDD84C
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini120811-01.dmp
C:\Users\Sobhan\AppData\Local\Temp\WER-96970-0.sysdata.xml
C:\Users\Sobhan\AppData\Local\Temp\WERC82E.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

Please help me in this regard. What should I do to remove this problem.

Regards;
Sobhan

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#2 hamluis

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Posted 08 December 2011 - 12:14 PM

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt, copy all content and paste it into your next reply.

Louis

#3 sobhan

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Posted 10 December 2011 - 01:12 AM

Dear Louis ;
Thanks for your help. Here it is the copy of my report:

==================================================
Dump File : Mini120811-02.dmp
Crash Time : 12/8/2011 11:57:24 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x856f3578
Parameter 3 : 0x87482030
Parameter 4 : 0x86f3c448
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd1cb
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18538 (vistasp1_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd1cb
Stack Address 1 : ntkrnlpa.exe+33b6c
Stack Address 2 : ntkrnlpa.exe+336bc
Stack Address 3 : ntkrnlpa.exe+b6cc0
Computer Name :
Full Path : C:\Windows\Minidump\Mini120811-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini120811-01.dmp
Crash Time : 12/8/2011 10:15:04 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9f3b7a59
Parameter 3 : 0xc2ddd84c
Parameter 4 : 0x00000000
Caused By Driver : OEM02Dev.sys
Caused By Address : OEM02Dev.sys+3a59
File Description : Video Capture Device Driver
Product Name :
Company : Creative Technology Ltd.
File Version : 1.03.01.00
Processor : 32-bit
Crash Address : OEM02Dev.sys+3a59
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini120811-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini120311-01.dmp
Crash Time : 12/3/2011 9:55:33 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9fdc1a59
Parameter 3 : 0xf00e484c
Parameter 4 : 0x00000000
Caused By Driver : OEM02Dev.sys
Caused By Address : OEM02Dev.sys+3a59
File Description : Video Capture Device Driver
Product Name :
Company : Creative Technology Ltd.
File Version : 1.03.01.00
Processor : 32-bit
Crash Address : OEM02Dev.sys+3a59
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini120311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini112511-01.dmp
Crash Time : 11/25/2011 3:32:55 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9f1b7a59
Parameter 3 : 0xd4b7c84c
Parameter 4 : 0x00000000
Caused By Driver : OEM02Dev.sys
Caused By Address : OEM02Dev.sys+3a59
File Description : Video Capture Device Driver
Product Name :
Company : Creative Technology Ltd.
File Version : 1.03.01.00
Processor : 32-bit
Crash Address : OEM02Dev.sys+3a59
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini112511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini112411-02.dmp
Crash Time : 11/24/2011 10:35:55 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0x8f306fd8
Parameter 2 : 0x00000000
Parameter 3 : 0x8c69ae7d
Parameter 4 : 0x00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+40ed
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+a5125
Stack Address 1 : ntkrnlpa.exe+5ab84
Stack Address 2 : Ntfs.sys+93e7d
Stack Address 3 : Ntfs.sys+a550f
Computer Name :
Full Path : C:\Windows\Minidump\Mini112411-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini112411-01.dmp
Crash Time : 11/24/2011 4:54:16 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00041790
Parameter 2 : 0xc0802078
Parameter 3 : 0x0000ffff
Parameter 4 : 0x00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+e0c3
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+3e4ad
Stack Address 1 : ntkrnlpa.exe+9233e
Stack Address 2 : ntkrnlpa.exe+57a2a
Stack Address 3 : ntkrnlpa.exe+55bf1
Computer Name :
Full Path : C:\Windows\Minidump\Mini112411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini091511-01.dmp
Crash Time : 9/15/2011 3:22:50 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8c3b6a59
Parameter 3 : 0x8217284c
Parameter 4 : 0x00000000
Caused By Driver : OEM02Dev.sys
Caused By Address : OEM02Dev.sys+3a59
File Description : Video Capture Device Driver
Product Name :
Company : Creative Technology Ltd.
File Version : 1.03.01.00
Processor : 32-bit
Crash Address : OEM02Dev.sys+3a59
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini091511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 143,384
==================================================

==================================================
Dump File : Mini091411-01.dmp
Crash Time : 9/14/2011 11:00:38 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xea2ce000
Parameter 2 : 0x00000008
Parameter 3 : 0xea2ce000
Parameter 4 : 0x00000002
Caused By Driver : bthpan.sys
Caused By Address : bthpan.sys+1825d
File Description : Bluetooth Personal Area Networking
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+a5125
Stack Address 1 : ntkrnlpa.exe+5ab84
Stack Address 2 :
Stack Address 3 : ntkrnlpa.exe+57a2a
Computer Name :
Full Path : C:\Windows\Minidump\Mini091411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini083011-03.dmp
Crash Time : 8/30/2011 10:54:26 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x912f8a59
Parameter 3 : 0xa1d8c84c
Parameter 4 : 0x00000000
Caused By Driver : OEM02Dev.sys
Caused By Address : OEM02Dev.sys+3a59
File Description : Video Capture Device Driver
Product Name :
Company : Creative Technology Ltd.
File Version : 1.03.01.00
Processor : 32-bit
Crash Address : OEM02Dev.sys+3a59
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini083011-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini083011-02.dmp
Crash Time : 8/30/2011 9:39:38 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x91efba59
Parameter 3 : 0xc28ae84c
Parameter 4 : 0x00000000
Caused By Driver : OEM02Dev.sys
Caused By Address : OEM02Dev.sys+3a59
File Description : Video Capture Device Driver
Product Name :
Company : Creative Technology Ltd.
File Version : 1.03.01.00
Processor : 32-bit
Crash Address : OEM02Dev.sys+3a59
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini083011-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini083011-01.dmp
Crash Time : 8/30/2011 9:37:06 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x918e2a59
Parameter 3 : 0xc1e0884c
Parameter 4 : 0x00000000
Caused By Driver : OEM02Dev.sys
Caused By Address : OEM02Dev.sys+3a59
File Description : Video Capture Device Driver
Product Name :
Company : Creative Technology Ltd.
File Version : 1.03.01.00
Processor : 32-bit
Crash Address : OEM02Dev.sys+3a59
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini083011-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini082911-01.dmp
Crash Time : 8/29/2011 6:48:43 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9116fa59
Parameter 3 : 0xcaa9a84c
Parameter 4 : 0x00000000
Caused By Driver : OEM02Dev.sys
Caused By Address : OEM02Dev.sys+3a59
File Description : Video Capture Device Driver
Product Name :
Company : Creative Technology Ltd.
File Version : 1.03.01.00
Processor : 32-bit
Crash Address : OEM02Dev.sys+3a59
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini082911-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini080811-01.dmp
Crash Time : 8/8/2011 10:27:30 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9ebbaa59
Parameter 3 : 0xca57184c
Parameter 4 : 0x00000000
Caused By Driver : OEM02Dev.sys
Caused By Address : OEM02Dev.sys+3a59
File Description : Video Capture Device Driver
Product Name :
Company : Creative Technology Ltd.
File Version : 1.03.01.00
Processor : 32-bit
Crash Address : OEM02Dev.sys+3a59
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini080811-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 143,384
==================================================

==================================================
Dump File : Mini080211-01.dmp
Crash Time : 8/2/2011 11:08:07 AM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001904aa
Parameter 2 : 0xc37ffa94
Parameter 3 : 0xc37ff790
Parameter 4 : 0x8c01bb82
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+18b82
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd1cb
Stack Address 1 : Ntfs.sys+1a316
Stack Address 2 : Ntfs.sys+a31f8
Stack Address 3 : ntkrnlpa.exe+3841d
Computer Name :
Full Path : C:\Windows\Minidump\Mini080211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,256
==================================================

==================================================
Dump File : Mini072411-01.dmp
Crash Time : 7/24/2011 12:08:53 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 0x00000008
Parameter 2 : 0x00000006
Parameter 3 : 0x00000005
Parameter 4 : 0x87cb2000
Caused By Driver : hal.dll
Caused By Address : hal.dll+75b0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd163
Stack Address 1 : usbhub.sys+13d9d
Stack Address 2 : usbhub.sys+13faf
Stack Address 3 : usbhub.sys+18e83
Computer Name :
Full Path : C:\Windows\Minidump\Mini072411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,256
==================================================

#4 hamluis

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Posted 10 December 2011 - 10:06 AM

<<Caused By Driver : OEM02Dev.sys>>

I would uninstall the webcam driver via Device Manager...then reinstall same from the drivers CD. Current driver is probably damaged, subsequently causing system problems.

Louis

#5 jcgriff2

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Posted 11 December 2011 - 01:20 PM

Also, Vista SP2 should be installed - http://windows.microsoft.com/en-US/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pack-2-SP2
Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present




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