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problem with winsock catalot provider

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4 replies to this topic

#1 Rich Knapp

Rich Knapp

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Posted 07 December 2011 - 05:13 PM

I have tried many things to fix this problem but my internet connection does not work. It says I have a problem with the winsock catalog provider. The Internet connection says there is little or no connectivity. I ran combofix and as it started to run it said I had a zeroaccess rootkit infection. It shut down and rebooted and created log file. I am on another computer posting this. Had tech guy here and did set manual ip etc. Could not fix it. I have attached the combofix logs. the repair for the internet connection says it cannot repair it because the following could not be completed: "Renewing your IP address".

I ran malwarebytes and AVG and it shows no infections but the internet doesn't let me log on.

Edited by Rich Knapp, 08 December 2011 - 04:19 PM.
Moved from XP to Am I Infected.

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#2 504Steve


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Posted 07 December 2011 - 05:40 PM

Hi and welcome to Bleeping Computer!

If you feel you are free of infections, give this a shot...

-Open up command prompt (Start ->Run ->Type in cmd)
-type in netsh int ip reset c:\iplog.txt then hit enter
-type in netsh winsock reset then hit enter
-restart your computer

Let me know how this goes.

Edited by 504Steve, 07 December 2011 - 05:41 PM.

#3 hamluis



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Posted 07 December 2011 - 06:54 PM

Please...do not post CofmboFix logs here.

ComboFix usage, Questions, Help - Look here - http://www.bleepingcomputer.com/forums/topic273628.html

Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html

If you follow the Prep Guide, you can then attach your ComboFix log as an additional attachment...and someone versed in malware will assist you.


#4 Rich Knapp

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Posted 08 December 2011 - 02:49 PM

tried what 504Steve suggested. Did not work. I need help. My internet connection says I have limited or no connectivity. It has been 3 days since I was able to get on the internet with my desktop. i am hoping someone can help me. This whole problem started with a ZeroAccess Rootkit.

#5 Orange Blossom

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Posted 09 December 2011 - 04:19 PM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic431324.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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