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No internet access after removing rootkit


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#1 4on4off

4on4off

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Posted 07 December 2011 - 04:46 PM

hello,

I am working on cleaning up a friends pc that has xp service pack 3 home edition. It was infected with the xp antivirus 2012. I used FixNCR.reg and rkill then proceeded to clean it with malwarebytes. This seemed to clear things up. As a last thing I ran tdsskiller and it discovered a rootkit. After removing the rootkit I rebooted and when it came back up I was and still am unable to access the internet. I read a thread on your site with the same problem that was resolved by using systemlook to locate a file called netbt.sys. I went as far as to do that to be a step ahead of the game before posting but I don't want to post the results without your permission to do so.

Thank you for your time.

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Edited by hamluis, 07 December 2011 - 06:47 PM.
Noved from XP to Am I Infected.


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#2 4on4off

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Posted 08 December 2011 - 11:08 AM

I was informed that my friend with the computer issue is receiving a new pc for christmas. He only needs this one to limp along until then. That being said I did a system restore to a date prior to known issues. This returned the ability to access the internet. I then proceeded to once again update everything and run scans. So far so good.

Sorry to take up this space but I wanted to update the situation. I clean computers in my spare time and I frequent this forum and find ever so valuable information when I am stumped.

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