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Unknown mouse/disparate screen area size problem


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14 replies to this topic

#1 _David_

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Posted 07 December 2011 - 12:18 PM

Original thread, cryptodan asked me to post here.

To summarise, mouse buttons frequently don't work but are instantly restored by clicking the top bar of Task Manager.

I was browsing (Opera), and instead of completely breaking, R-Click brought up the R-Click context menu no matter where I was on the screen (it should only happen hovering over a page, not over the various bars & panels).

However, this problem exists in all applications bar DirectX games (after a minute or so). It also exists in Diagnostic Startup (minimal), hence this is where I ran DDS and GMER.

I upgraded Avira but this did not solve the problem. Malware Antibytes (run manually, not in background) fails to show anything. I haven't run COMBOFIX yet although it has saved me twice in the past.

I cannot boot Safe Mode nor run any repair option from the installation CD. Thanks for any help.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.5730.13
Run by Dave at 22:56:31 on 2011-12-05
.
============== Running Processes ===============
.
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.eset.com/onlinescan/
mWinlogon: UIHost=%SystemRoot%\System32\ultlogonui.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSCONFIG.EXE /auto
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRun: [TopDesk] c:\windows\system32\topdesk.exe
dRunOnce: [ProfileFolderName] hc /w cmd.exe /c Reg Add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\CLSID\{450D8FBA-AD25-11D0-98A8-0800361B1103}" /v "" /t REG_SZ /d "%UserName%" /f
dRunOnce: [CheckUpdates] wuauclt /detectnow
uPolicies-explorer: NoRecentDocsNetHood = 1 (0x1)
mPolicies-explorer: NoRecentDocsNetHood = 1 (0x1)
dPolicies-explorer: NoRecentDocsNetHood = 1 (0x1)
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1242342469343
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1242342421296
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{434CB71C-DE99-4F3F-82A9-A2E6B03B3CA3} : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{F613EC3D-EC2B-433A-A3F1-719C7A6525C9} : DhcpNameServer = 194.168.4.100 194.168.8.100
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\wpdshserviceobj.dll
.
============= SERVICES / DRIVERS ===============
.
.
=============== Created Last 30 ================
.
2011-12-04 05:23:55 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-12-03 04:38:51 -------- d-----w- c:\program files\OperaTest
2011-12-01 02:01:48 -------- d-----w- c:\users\dave.godbox\local settings\application data\Chromium
2011-11-08 06:33:06 -------- d-----w- c:\users\dave.godbox\application data\Avira
2011-11-08 06:26:37 74640 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2011-11-08 06:26:37 36000 ----a-w- c:\windows\system32\drivers\avkmgr.sys
2011-11-08 06:26:34 -------- d-----w- c:\program files\Avira
.
==================== Find3M ====================
.
2011-11-18 02:18:57 444952 ----a-w- c:\windows\system32\wrap_oal.dll
2011-11-18 02:18:56 109080 ----a-w- c:\windows\system32\OpenAL32.dll
2011-09-26 15:45:49 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-09-26 10:41:20 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
2011-09-26 10:41:20 220160 ----a-w- c:\windows\system32\oleacc.dll
2011-09-26 10:41:14 20480 ----a-w- c:\windows\system32\oleaccrc.dll
2011-09-24 14:46:45 138056 -c--a-w- c:\users\dave.godbox\application data\PnkBstrK.sys
2011-09-24 14:46:21 189248 ----a-w- c:\windows\system32\PnkBstrB.ex0
2011-09-09 09:11:14 599552 ----a-w- c:\windows\system32\crypt32.dll
.
============= FINISH: 22:56:57.73 ===============

Attached Files



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#2 HelpBot

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Posted 12 December 2011 - 12:20 PM

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#3 _David_

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Posted 14 December 2011 - 01:44 AM

As requested, new logs (from Diagnostic boot vis MSCONFIG).

I have my original CD. I uninstalled an old version of Raxco's PerfectDisk -- no change.

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#4 Elise

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Posted 15 December 2011 - 09:29 AM

Hello, my name is Elise and I'll assist you with this issue.

COMBOFIX
---------------
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

regards, Elise


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#5 _David_

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Posted 16 December 2011 - 05:45 AM

I ran ComboFix 3 times. The problem remains.

MBAB crashes unless I rename it. When renamed, it finds nothing (on the ordinary scan). Likewise Avira.

ComboFix found one virus infecting userinit.exe on the second run and notably quaranteed wallet.dat (worth £millions to some) on the first run.

Is it possible that Opera and Internet Explorer are both infected? After the first run, everything was fine until I ran Opera. Same after the second run. After the third run I ran IE and the problem returned.

I'll run ComboFix a 4th time and see if I can replicate the problem without running any browsers.

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#6 Elise

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Posted 16 December 2011 - 09:58 AM

That may point to a file infector. Please visit www.virustotal.com and upload the following files:

c:\windows\explorer.exe
c:\windows\regedit.exe

Link me to the scan results for both files.

regards, Elise


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#7 _David_

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Posted 19 December 2011 - 10:56 AM

No viruses in either according to virus total.

ComboFix seems to have borked my installation - internet and sound stopped working, Device Manager is empty -- no devices shown.

I went back to a 2.5 year old backup and the mouse problem is still there.

I then started suspecting a hardware issue. It's an Intellimouse Explorer 3.0. Changing to a different USB port changed nothing. It works fine in my laptop.

The only change I've made to my computer recently is an ATI 6950 instead of the onboard graphics on my M4A78T-E motherboard.

One user got vaguely similar weirdness here. So my next two avenues are:
1. Removing the graphics card.
2. Cleaning the internals of the mouse.

#8 Elise

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Posted 19 December 2011 - 11:19 AM

If the mouse works fine in your laptop, then it is unlikely it'll be broken.

Lets have a look at the different device settings.

We Need to Run a Batch Script

  • Go to Start -> Run...
  • Enter notepad in the Run dialog box.
  • Press Posted Image.
  • Highlight the contents of the following codebox, and copy and paste that text into notepad.
    @echo off
    reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}" /s >> export.txt
    start export.txt
    del %0
    
  • Select File -> Save.
  • Press the Desktop button on the left side of the save dialog.
  • In the Posted Image box, type in Fix.bat.
  • Press Posted Image.
  • Close Notepad.
  • Double click Posted Image on your desktop.
A file named export.txt will open. Please post its contents in your next reply.

regards, Elise


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#9 _David_

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Posted 19 December 2011 - 10:18 PM

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}
    Class	REG_SZ	Mouse
    UpperFilters	REG_MULTI_SZ	mouclass\0\0
    <NO NAME>	REG_SZ	Mice and other pointing devices
    Icon	REG_SZ	-2
    Installer32	REG_SZ	SysSetup.Dll,MouseClassInstaller
    NoInstallClass	REG_SZ	1
    TroubleShooter-0	REG_SZ	hcp://help/tshoot/hdw_mouse.htm

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}\0000
    InfPath	REG_SZ	msmouse.inf
    InfSection	REG_SZ	HID_Mouse_Inst
    InfSectionExt	REG_SZ	.NT
    ProviderName	REG_SZ	Microsoft
    DriverDateData	REG_BINARY	008062C5C001C101
    DriverDate	REG_SZ	7-1-2001
    DriverVersion	REG_SZ	5.1.2600.0
    MatchingDeviceId	REG_SZ	hid\vid_045e&pid_0047
    DriverDesc	REG_SZ	Microsoft USB IntelliMouse Explorer 3.0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}\0001
    InfPath	REG_SZ	msmouse.inf
    InfSection	REG_SZ	HID_Mouse_Inst
    InfSectionExt	REG_SZ	.NT
    ProviderName	REG_SZ	Microsoft
    DriverDateData	REG_BINARY	008062C5C001C101
    DriverDate	REG_SZ	7-1-2001
    DriverVersion	REG_SZ	5.1.2600.0
    MatchingDeviceId	REG_SZ	hid\vid_045e&pid_0047
    DriverDesc	REG_SZ	Microsoft USB IntelliMouse Explorer 3.0

This is from my backup (with the problem). I'm not sure I pointed out that I had the same mouse then and didn't have this problem.
I'm about 70% sure I never installed any Intellimouse drivers. I did with the installation I posted about initially then uninstalled them again - neither helped.

Do you need another DDS/GMER report?

The laptop the mouse works with is Windows 7 if that makes any difference. Haven't tried cleaning it yet.

Taking out my 6950 made no difference.

Thank you for your help. :hug:

Edited by _David_, 19 December 2011 - 10:20 PM.


#10 Elise

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Posted 20 December 2011 - 03:05 AM

Have you tried uninstalling all mouse drivers in Device Manager?
Does the mouse work (if you move it around, does the pointer move) on the Welcome screen, before the desktop comes up?

regards, Elise


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#11 _David_

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Posted 20 December 2011 - 07:57 AM

Have you tried uninstalling all mouse drivers in Device Manager?

There's only the one. I just uninstalled it, mouse pointer stopped working. Check for new hardware reinstalled the same driver.

Does the mouse work (if you move it around, does the pointer move) on the Welcome screen, before the desktop comes up?

Yes. Never had a problem with the mouse pointer, just the 2 mouse buttons - or more specifically which actions they trigger within Windows.

#12 Elise

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Posted 20 December 2011 - 09:28 AM

Sorry, I had misunderstood the problem. In that case, you can clean them, but also look if they don't have a button of sorts that may switch/change functions (I once spent a day figuring out why my mouse no longer scrolled before finding out that it has a small button someone had accidentally pushed, that turned off scrolling).

regards, Elise


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#13 _David_

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Posted 27 December 2011 - 04:03 PM

Quick update: the issue does seem to be hardware driven, with the left mouse button being in some permanently half-on half-off state -- which is handled better by Win 7 than XP.

Unscrewing all the screws seems to mostly fix it.

#14 Elise

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Posted 27 December 2011 - 04:20 PM

It is possible that windows 7 allows for more precision, in which case there is little more you can do than you already did. As far as malware is concerned your computer is clean.

Hiding Hidden Files
Please set your system to hide all hidden files.
  • Click Start, open My Computer, select the Tools menu and click Folder Options.
  • Select the View Tab. Under the Hidden files and folders heading, uncheck Show hidden files and folders.
  • Check: Hide file extensions for known file types
  • Check the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
Purging System Restore Points
Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

Please read these advices, in order to prevent reinfecting your PC:
  • Install and update the following programs regularly:
    • an outbound firewall. If you are connected to the internet through a router, you are already behind a hardware firewall and as such you do not need an extra software firewall.
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.
Some more links you might find of interest:
Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

regards, Elise


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#15 Elise

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Posted 06 January 2012 - 06:27 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

regards, Elise


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