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7 replies to this topic

#1 Compas35

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Posted 06 December 2011 - 09:16 PM

I have tried downloading the Malware bytes software and running it with no avail. I also tried several spyware and free antivirus programs with no help. I checked the site and have read the forums. I don't know what the logs that everyone post to you guys mean, or how to get to that point. PLEASE HELP!!
a helpless veteran

Edit: Moved topic from Introductions to the more appropriate forum. ~ Animal

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#2 Compas35

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Posted 06 December 2011 - 11:39 PM

Thanks Animal,
Sorry, I didn't realize I had it under Introductions

#3 Broni

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Posted 07 December 2011 - 12:13 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#4 Compas35

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Posted 11 December 2011 - 10:13 AM

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG 2012
Symantec Endpoint Protection
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 29
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
``````````End of Log````````````

#5 Compas35

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Posted 11 December 2011 - 10:16 AM

MiniToolBox by Farbar
Ran by Kim (administrator) on 11-12-2011 at 10:06:28
Microsoft Windows XP Professional Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Cisco Systems VPN Adapter = Local Area Connection 2 (Disconnected)
Intel® 82562V-2 10/100 Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : Front

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® 82562V-2 10/100 Network Connection

Physical Address. . . . . . . . . : 00-1D-09-8C-8A-2F

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.100

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 199.224.86.15

199.224.127.74

Lease Obtained. . . . . . . . . . : Sunday, December 11, 2011 9:38:52

Lease Expires . . . . . . . . . . : Sunday, December 11, 2011 10:38:52

Server: resolve-86-15.dlls.pa.frontiernet.net
Address: 199.224.86.15

Name: google.com
Addresses: 72.14.204.103, 72.14.204.104, 72.14.204.105, 72.14.204.147
72.14.204.99



Pinging google.com [72.14.204.99] with 32 bytes of data:



Request timed out.

Request timed out.



Ping statistics for 72.14.204.99:

Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

Server: resolve-86-15.dlls.pa.frontiernet.net
Address: 199.224.86.15

Name: yahoo.com
Addresses: 98.137.149.56, 98.139.180.149, 209.191.122.70, 72.30.2.43



Pinging yahoo.com [72.30.2.43] with 32 bytes of data:



Request timed out.

Request timed out.



Ping statistics for 72.30.2.43:

Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

Server: resolve-86-15.dlls.pa.frontiernet.net
Address: 199.224.86.15

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Request timed out.

Request timed out.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1d 09 8c 8a 2f ...... Intel® 82562V-2 10/100 Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.100 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.100 192.168.1.100 20
192.168.1.100 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.100 192.168.1.100 20
224.0.0.0 240.0.0.0 192.168.1.100 192.168.1.100 20
255.255.255.255 255.255.255.255 192.168.1.100 192.168.1.100 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/11/2011 09:08:49 AM) (Source: TrueVector Service) (User: )
Description: TrueVector driver: Driver install or load failure: LoadNTDeviceDriver. Win32 error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 08:10:52 PM) (Source: TrueVector Service) (User: )
Description: TrueVector driver: Driver install or load failure: LoadNTDeviceDriver. Win32 error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:19 PM) (Source: TrueVector Service) (User: )
Description: TrueVector driver: Driver install or load failure: LoadNTDeviceDriver. Win32 error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:18 PM) (Source: TrueVector Service) (User: )
Description: TrueVector driver: Driver install or load failure: LoadNTDeviceDriver. Win32 error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:17 PM) (Source: TrueVector Service) (User: )
Description: TrueVector driver: Driver install or load failure: LoadNTDeviceDriver. Win32 error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:16 PM) (Source: TrueVector Service) (User: )
Description: TrueVector driver: Driver install or load failure: LoadNTDeviceDriver. Win32 error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:15 PM) (Source: TrueVector Service) (User: )
Description: TrueVector driver: Driver install or load failure: LoadNTDeviceDriver. Win32 error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:14 PM) (Source: TrueVector Service) (User: )
Description: TrueVector driver: Driver install or load failure: LoadNTDeviceDriver. Win32 error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:13 PM) (Source: TrueVector Service) (User: )
Description: TrueVector driver: Driver install or load failure: LoadNTDeviceDriver. Win32 error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:12 PM) (Source: TrueVector Service) (User: )
Description: TrueVector driver: Driver install or load failure: LoadNTDeviceDriver. Win32 error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


System errors:
=============
Error: (12/11/2011 09:08:47 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.100 on the
Network Card with network address 001D098C8A2F.

Error: (12/10/2011 11:32:48 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.100 on the
Network Card with network address 001D098C8A2F.

Error: (12/09/2011 07:56:14 PM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.100 on the
Network Card with network address 001D098C8A2F.

Error: (12/09/2011 03:08:43 PM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.100 on the
Network Card with network address 001D098C8A2F.

Error: (12/09/2011 07:30:16 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.100 on the
Network Card with network address 001D098C8A2F.

Error: (12/08/2011 06:20:12 PM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.100 on the
Network Card with network address 001D098C8A2F.

Error: (12/08/2011 00:28:55 PM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.100 on the
Network Card with network address 001D098C8A2F.

Error: (12/08/2011 07:10:40 AM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.100 on the
Network Card with network address 001D098C8A2F.

Error: (12/07/2011 07:53:36 PM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.100 on the
Network Card with network address 001D098C8A2F.

Error: (12/07/2011 03:04:30 PM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.100 on the
Network Card with network address 001D098C8A2F.


Microsoft Office Sessions:
=========================
Error: (12/11/2011 09:08:49 AM) (Source: TrueVector Service)(User: )
Description: LoadNTDeviceDriverThe service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 08:10:52 PM) (Source: TrueVector Service)(User: )
Description: LoadNTDeviceDriverThe service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:19 PM) (Source: TrueVector Service)(User: )
Description: LoadNTDeviceDriverThe service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:18 PM) (Source: TrueVector Service)(User: )
Description: LoadNTDeviceDriverThe service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:17 PM) (Source: TrueVector Service)(User: )
Description: LoadNTDeviceDriverThe service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:16 PM) (Source: TrueVector Service)(User: )
Description: LoadNTDeviceDriverThe service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:15 PM) (Source: TrueVector Service)(User: )
Description: LoadNTDeviceDriverThe service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:14 PM) (Source: TrueVector Service)(User: )
Description: LoadNTDeviceDriverThe service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:13 PM) (Source: TrueVector Service)(User: )
Description: LoadNTDeviceDriverThe service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (12/09/2011 04:42:12 PM) (Source: TrueVector Service)(User: )
Description: LoadNTDeviceDriverThe service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader 8.3.1 (Version: 8.3.1)
Akamai NetSession Interface Service
AVG 2012 (Version: 12.0.1873)
AVG 2012 (Version: 12.0.2102)
AVG 2012 (Version: 2012.0.1873)
Cisco Systems VPN Client 4.0.5 © (Version: 4.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Dell DataSafe Online (Version: 1.0.21)
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Software Uninstall
DNA Beginning Level
Easy Street Draw 4 (Version: 4.0.8.0)
Easy Street Draw Internet ActiveX Control 2.1
FileNet IDM Viewer 3.3
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2308.2056)
Google Update Helper (Version: 1.3.21.79)
InformantSuite (Version: 2.0)
InformantSuite CRXI Runtime (Version: 2.0)
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections 12.1.8.0 (Version: )
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
LiveUpdate 3.3 (Symantec Corporation) (Version: 3.3.0.61)
Lotus NotesSQL 3.01 driver
Lotus SmartSuite - English (Version: 9.8.0)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Player (Version: 1.4.1.22)
PowerDVD (Version: 7.0)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek High Definition Audio Driver
RealUpgrade 1.1 (Version: 1.1.0)
School COP
SCIP Generator (Version: 1.1.0)
Shockwave
Symantec Endpoint Protection (Version: 11.0.1000.1375)
TASER CAM (Version: 2.4.0)
WebFldrs XP (Version: 9.50.7523)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Memory info: ===================================

Percentage of memory in use: 84%
Total physical RAM: 2037.1 MB
Available physical RAM: 313.34 MB
Total Pagefile: 3929.38 MB
Available Pagefile: 1820.27 MB
Total Virtual: 2047.88 MB
Available Virtual: 1969.75 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:148.96 GB) (Free:131.57 GB) NTFS

========================= Users: ========================================

User accounts for \\FRONT

Administrator Guest HelpAssistant
Kim SUPPORT_388945a0


**** End of log ****

#6 Compas35

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Posted 11 December 2011 - 10:30 AM

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8320

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/11/2011 10:27:07
mbam-log-2011-12-11 (10-27-07).txt

Scan type: Quick scan
Objects scanned: 175805
Time elapsed: 9 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 Compas35

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Posted 11 December 2011 - 10:56 AM

I ran the GMER scan and at the end a window pops up that says "GMER hasn't found any system modification". I save the log and its blank.

#8 Broni

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Posted 11 December 2011 - 11:44 AM

I don't see anything malicious so more advanced help will be needed.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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